Just spoke with Gina and this law firm does not deal with disability claims anymore. Yet they advertise it.
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Request a free case review from Marc Whitehead & Associates Attorney at Law, LLP in El Paso, Texas.
Marc Whitehead & Associates Attorney at Law, LLP
El Paso Personal Injury Lawyer — 59 Client Reviews Analyzed
4.4(59 reviews)Marc Whitehead & Associates Attorney at Law, LLP is a Personal Injury law firm in El Paso, TX, located at 1231 E Missouri Ave Ste A and reachable at +1915-800-8283. Clients have rated the firm 4.4 out of 5 across 59 public Google reviews, 10 of which include written feedback. The most recent written review is from Cody Puckett on May 8, 2026 (89 days ago).
Owner engagement: Marc Whitehead & Associates Attorney at Law, LLP replies on 76% of visible Google reviews, and roughly 49% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Kimberly Warren, Marc Whitehead and Melissa High are the attorneys most frequently named by clients in reviews of Marc Whitehead & Associates Attorney at Law, LLP.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
59 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Marc Whitehead & Associates Attorney at Law, LLP is a personal injury law firm serving clients in El Paso, Texas, located at 1231 E Missouri Ave Ste A 79902.
Review evidence: Clients have left 59 public Google reviews averaging 4.4 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other El Paso, Texas firms before you decide.
Quick signals: attorneys named most often in reviews are Kimberly Warren, Marc Whitehead, Melissa High; the Google Business profile for this firm is verified; 16 photos are public on Google; contact the firm to ask about consultation fees.
Contact Marc Whitehead & Associates Attorney at Law, LLP at (915) 800-8283 or visit disabilitydenials.com for a free case review.
59 public reviews and 20 written reviews.
Most recent written review from Cody Puckett: Feb 17, 2026 (169 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Cody Puckett: Feb 17, 2026 (169 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Feb 17, 2026 (169 days ago). Compare that recency with the other firms you are considering.
Just spoke with Gina and this law firm does not deal with disability claims anymore. Yet they advertise it.
Going with Marc whitehead and associates was the best decision I made. There was a whole team working on my case that included Erin svetlik, Erica Wilson, Lupe Acevedo, Crystal Perez, and Kimberly Warren. They took care of literally everything, I think I went in once to give a signature and it was really only because I'm bad with technology(which they were also amazingly patient with). My team did an amazing job keeping me updated with an app, texts and even phone calls! They were completely professional, kind, and patient with me through the entire process.I originally applied myself for 2 years before and was told I had to re apply and these wonderful attorneys even got me the back pay credit for that! I should've gone with them from the start so learn from my mistakes!
Never recieved an email nor a call back from sandra about my va disability for over a year. ive called twice, one time I didnt leave a voicemail, but no one picked up and the other no one picked up the phone and I left a voicemail with my name and phone number and I did not get a call back. I left an email today in hopes that I will get some sort of response. Even if you all had a high volume of work to do, a year is more than enough to give me a quick call and details on what will happen. The only info I got was that it was active from someone (Not Sandra) who works there and they were unable to give me anyother information.
1231 E Missouri Ave Ste A, El Paso, TX 79902
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Most recent written review from Cody Puckett: Feb 17, 2026 (169 days ago)
Written Reviews
20
Average Rating
3.80
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Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
Just spoke with Gina and this law firm does not deal with disability claims anymore. Yet they advertise it.
Owner response
Thank you for your feedback! As we mentioned on our follow up call, we are able to support you with a disability claim, and we apologize for the confusion on your previous call with us.
Case Type Unspecified
Unknown
Going with Marc whitehead and associates was the best decision I made. There was a whole team working on my case that included Erin svetlik, Erica Wilson, Lupe Acevedo, Crystal Perez, and Kimberly Warren. They took care of literally everything, I think I went in once to give a signature and it was really only because I'm bad with technology(which they were also amazingly patient with). My team did an amazing job keeping me updated with an app, texts and even phone calls! They were completely professional, kind, and patient with me through the entire process.I originally applied myself for 2 years before and was told I had to re apply and these wonderful attorneys even got me the back pay credit for that! I should've gone with them from the start so learn from my mistakes!
Owner response
Thank you for the review, Kevin.
Case Type Unspecified
Unknown
Never recieved an email nor a call back from sandra about my va disability for over a year. ive called twice, one time I didnt leave a voicemail, but no one picked up and the other no one picked up the phone and I left a voicemail with my name and phone number and I did not get a call back. I left an email today in hopes that I will get some sort of response. Even if you all had a high volume of work to do, a year is more than enough to give me a quick call and details on what will happen. The only info I got was that it was active from someone (Not Sandra) who works there and they were unable to give me anyother information.
Case Type Unspecified
Unknown
I highly recommend Marc Whitehead and Associates if you are needing help with filing for disability.I want to personally thank my attorney Erin Svetlik, Chris Stevenson, Kimberly Warren and a special thank you to Barbara Milan as she was the person I contacted ( bothered ) the most. They all are an amazing group of people and a great team thank you all.
Owner response
Thank you for taking time out of your day to leave us a review.
Case Type Unspecified
Unknown
My case was handed professionally. The staff was very friendly and helpful. Melissa was Super!
Owner response
Thanks for your review. Glad to hear you had a great experience.
Case Type Unspecified
Unknown
I would like to thank Melissa High, and the Marc Whitehead team, that worked on getting my Long-Term Disability claim approved. The team was prompt, courteous, informative, and professional every step of the way. I felt comfortable and confident working with them. I would highly recommend Marc Whitehead & Associates for your Disability or other services that they provide.
Owner response
Thank you, Gina, for taking the time to leave us this kind review.
Case Type Unspecified
Unknown
Despite taking my money, they demonstrated no expertise in long term insurance claims. They never called me, so I had to chase them. When I was denied again, they never even contacted me again. Their advice and attention was very superficial. I would gi9ve them zero stars if that was an option!
Owner response
Hi Lorel,<br><br>Thank you for sharing your feedback. I'm sorry to hear about your experience. We strive to provide dedicated support for our clients, and I’m sorry we were unable to meet your expectations in this case. We understand how important clear communication and expertise are during this process. If you'd like to discuss this further, please feel free to reach out directly at (915) 800-8283.<br><br>Thank you,<br>Marc Whitehead and Associates
Case Type Unspecified
Unknown
Great people in the office. They definitely go over and beyond for their clients. Crystal and Brittney did an amazing job.
Owner response
Thank you for your positive review Rosa!
Case Type Unspecified
Unknown
Thank You Mark Whitehead, and a very big thank you to Erica, Miguel, and Erin for all of the hard work involved in getting my ssdi case approved. I appreciate the promptness and the professionalism.
Owner response
Thank you Kenneth for the wonderful review.
Case Type Unspecified
Unknown
have never had to have an attorney before, but was very upset after the long-term disability insurance I paid the max on every year just in case of exactly what happened with my health, denied me. Marc Whitehead’s office has worked tirelessly for 4 years so far with me. There is no way I could have gotten anywhere on my own with the long-term disability company, which is a shame, and I feel for anybody who needs it. Melissa High and Kyle Rich, among others, have been particularly helpful along the way and I can’t speak more highly about them. They’ve helped me through a very challenging time.
Owner response
Thank you for the wonderful review Sheryl!
Case Type Unspecified
Unknown
This firm has been amazing. I have never seen a group of people work so hard. Melissa High ha been my go to for everything, she is a Rock Star! I highly recommend this firm for all your disability needs!
Owner response
Thank you for the positive review Tina!
Case Type Unspecified
Unknown
Bad attitude. Their customer service is really bad. I don't recommend this place. There are other attorneys that will treat with respect regardless of the situation.
Owner response
Hi Grand,<br><br>Thank you for your feedback. We are sorry to hear about your experience and apologize if our service did not meet your expectations. Unfortunately, we were unable to find you in our system, so we are unsure if this review was meant for our firm. Regardless, we are committed to treating all clients with respect and professionalism. If your experience was indeed with us, please contact us directly at (915) 800-8283 so we can address your concerns. If this review was not intended for our firm, we kindly ask that you consider taking it down. Thank you for your time and understanding.<br><br>Sincerely,<br>Marc Whitehead and Associates
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Marc Whitehead & Associates Attorney at Law, LLP
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Marc Whitehead & Associates, Attorneys at Law LLP
Marc Whitehead & Associates, Attorneys at Law LLP
Marc Whitehead & Associates Attorney at Law, LLP
Marc Whitehead & Associates, Attorneys at Law LLP
Marc Whitehead & Associates Attorney at Law, LLP
Marc Whitehead & Associates, Attorneys at Law LLP
Marc Whitehead & Associates, Attorneys at Law LLP
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