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Review Intelligence
Marc Whitehead Associates Attorney At Law LLP El Paso Tx review signals at a glance
CrashStory aggregates public review patterns for Marc Whitehead Associates Attorney At Law LLP El Paso Tx so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.3
Total Reviews
46
PI Reviews
30
Text Reviews
46
Most common themes
TBI Support
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Review Snapshot
4.4
59 public reviews and 46 written reviews.
Recent Activity
Most recent written review from Cody Puckett: Feb 17, 2026 (171 days ago)
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Response Behavior
Replies on 76% of reviews
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Marc Whitehead Associates Attorney At Law LLP El Paso Tx client reviews
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All46 reviews
4.3
Most recent written review from Cody Puckett: Feb 17, 2026 (171 days ago)
Written Reviews
46
Average Rating
4.30
Reviews (30d)
0
Reviews (90d)
0
Older Archive
46
Assigned Tags (3)
Showing 46 of 46 written reviews.
1 star
8
2 star
0
3 star
0
4 star
0
5 star
38
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Just spoke with Gina and this law firm does not deal with disability claims anymore. Yet they advertise it.
Owner response
Thank you for your feedback! As we mentioned on our follow up call, we are able to support you with a disability claim, and we apologize for the confusion on your previous call with us.
Going with Marc whitehead and associates was the best decision I made. There was a whole team working on my case that included Erin svetlik, Erica Wilson, Lupe Acevedo, Crystal Perez, and Kimberly Warren. They took care of literally everything, I think I went in once to give a signature and it was really only because I'm bad with technology(which they were also amazingly patient with). My team did an amazing job keeping me updated with an app, texts and even phone calls! They were completely professional, kind, and patient with me through the entire process.I originally applied myself for 2 years before and was told I had to re apply and these wonderful attorneys even got me the back pay credit for that! I should've gone with them from the start so learn from my mistakes!
Never recieved an email nor a call back from sandra about my va disability for over a year. ive called twice, one time I didnt leave a voicemail, but no one picked up and the other no one picked up the phone and I left a voicemail with my name and phone number and I did not get a call back. I left an email today in hopes that I will get some sort of response. Even if you all had a high volume of work to do, a year is more than enough to give me a quick call and details on what will happen. The only info I got was that it was active from someone (Not Sandra) who works there and they were unable to give me anyother information.
I highly recommend Marc Whitehead and Associates if you are needing help with filing for disability.I want to personally thank my attorney Erin Svetlik, Chris Stevenson, Kimberly Warren and a special thank you to Barbara Milan as she was the person I contacted ( bothered ) the most. They all are an amazing group of people and a great team thank you all.
Owner response
Thank you for taking time out of your day to leave us a review.
I would like to thank Melissa High, and the Marc Whitehead team, that worked on getting my Long-Term Disability claim approved. The team was prompt, courteous, informative, and professional every step of the way. I felt comfortable and confident working with them. I would highly recommend Marc Whitehead & Associates for your Disability or other services that they provide.
Owner response
Thank you, Gina, for taking the time to leave us this kind review.
Despite taking my money, they demonstrated no expertise in long term insurance claims. They never called me, so I had to chase them. When I was denied again, they never even contacted me again. Their advice and attention was very superficial. I would gi9ve them zero stars if that was an option!
Owner response
Hi Lorel,<br><br>Thank you for sharing your feedback. I'm sorry to hear about your experience. We strive to provide dedicated support for our clients, and I’m sorry we were unable to meet your expectations in this case. We understand how important clear communication and expertise are during this process. If you'd like to discuss this further, please feel free to reach out directly at (915) 800-8283.<br><br>Thank you,<br>Marc Whitehead and Associates
Thank You Mark Whitehead, and a very big thank you to Erica, Miguel, and Erin for all of the hard work involved in getting my ssdi case approved. I appreciate the promptness and the professionalism.
have never had to have an attorney before, but was very upset after the long-term disability insurance I paid the max on every year just in case of exactly what happened with my health, denied me. Marc Whitehead’s office has worked tirelessly for 4 years so far with me. There is no way I could have gotten anywhere on my own with the long-term disability company, which is a shame, and I feel for anybody who needs it.
Melissa High and Kyle Rich, among others, have been particularly helpful along the way and I can’t speak more highly about them. They’ve helped me through a very challenging time.
This firm has been amazing. I have never seen a group of people work so hard. Melissa High ha been my go to for everything, she is a Rock Star! I highly recommend this firm for all your disability needs!
Bad attitude. Their customer service is really bad. I don't recommend this place. There are other attorneys that will treat with respect regardless of the situation.
Owner response
Hi Grand,<br><br>Thank you for your feedback. We are sorry to hear about your experience and apologize if our service did not meet your expectations. Unfortunately, we were unable to find you in our system, so we are unsure if this review was meant for our firm. Regardless, we are committed to treating all clients with respect and professionalism. If your experience was indeed with us, please contact us directly at (915) 800-8283 so we can address your concerns. If this review was not intended for our firm, we kindly ask that you consider taking it down. Thank you for your time and understanding.<br><br>Sincerely,<br>Marc Whitehead and Associates
Going with Marc whitehead and associates was the best decision I made. There was a whole team working on my case that included Erin svetlik, Erica Wilson, Lupe Acevedo, Crystal Perez, and Kimberly Warren. They took care of literally everything, I think I went in once to give a signature and it was really only because I'm bad with technology(which they were also amazingly patient with). My team did an amazing job keeping me updated with an app, texts and even phone calls! They were completely professional, kind, and patient with me through the entire process.I originally applied myself for 2 years before and was told I had to re apply and these wonderful attorneys even got me the back pay credit for that! I should've gone with them from the start so learn from my mistakes!
Never recieved an email nor a call back from sandra about my va disability for over a year. ive called twice, one time I didnt leave a voicemail, but no one picked up and the other no one picked up the phone and I left a voicemail with my name and phone number and I did not get a call back. I left an email today in hopes that I will get some sort of response. Even if you all had a high volume of work to do, a year is more than enough to give me a quick call and details on what will happen. The only info I got was that it was active from someone (Not Sandra) who works there and they were unable to give me anyother information.