They do not want to work with you in a comfortable way and they are only in it for the money and don't care what you say.
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Request a free case review from Marrs & Terry, PLLC in Ann Arbor, Michigan.
Marrs & Terry, PLLC
Ann Arbor Personal Injury Lawyer — 62 Client Reviews Analyzed
3.8(62 reviews)Marrs & Terry, PLLC is a Personal Injury law firm in Ann Arbor, MI, located at 6553 Jackson Rd and reachable at +1734-663-0555. Clients have rated the firm 3.8 out of 5 across 62 public Google reviews, 34 of which include written feedback. The most recent written review is from Steve Saxon on Feb 28, 2026 (103 days ago).
Owner engagement: Marrs & Terry, PLLC replies on 8% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
62 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Marrs & Terry, PLLC is a personal injury law firm serving clients in Ann Arbor, Michigan, located at 6553 Jackson Rd 48103.
Review evidence: Clients have left 62 public Google reviews averaging 3.8 out of 5, 34 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Ann Arbor, Michigan firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 13 photos are public on Google; contact the firm to ask about consultation fees.
Contact Marrs & Terry, PLLC at (734) 663-0555 or visit marrsterry.net for a free case review.
62 public reviews and 34 written reviews.
Most recent written review from Steve Saxon: Feb 28, 2026 (103 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 8% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from Steve Saxon: Feb 28, 2026 (103 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
29 reviews currently have no visible owner response, so the written feedback matters more than response style.
The newest written review in this dataset is from Feb 28, 2026 (103 days ago). Compare that recency with the other firms you are considering.
They do not want to work with you in a comfortable way and they are only in it for the money and don't care what you say.
I'm a client of Tricia's and also work with Bridget there. I have always been made to feel as though I matter and am treated like I'm part of the family. Legal issues are not always easy to handle, but Tricia and Bridget have made this experience not only easier, but actually fun. Case updates are clear, questions are answered in a timely manner, and there's always time for at least a quick catch-up and some shared laughs. If you have legal issues and are looking for a fantastic legal team, look no further than Tricia and Bridget at Marrs and Terry. You will not be disappointed! :)
Bridget has been a life saver through the entire process. She was always quick to get back with us either by phone or emails. She made us feel like family.. very caring and made everything easy to understand. I highly recommend these guys!
6553 Jackson Rd, Ann Arbor, MI 48103
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Steve Saxon: Apr 26, 2026 (46 days ago)
Written Reviews
10
Average Rating
3.40
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Reviews (90d)
10
Older Archive
10
Assigned Tags (3)
Showing 10 of 10 written reviews.
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Steve Saxon
Personal Injury
Unknown
They do not want to work with you in a comfortable way and they are only in it for the money and don't care what you say.
Jay B
Personal Injury
Unknown
I'm a client of Tricia's and also work with Bridget there. I have always been made to feel as though I matter and am treated like I'm part of the family. Legal issues are not always easy to handle, but Tricia and Bridget have made this experience not only easier, but actually fun. Case updates are clear, questions are answered in a timely manner, and there's always time for at least a quick catch-up and some shared laughs. If you have legal issues and are looking for a fantastic legal team, look no further than Tricia and Bridget at Marrs and Terry. You will not be disappointed! :)
Tricia Martin
Personal Injury
Unknown
Bridget has been a life saver through the entire process. She was always quick to get back with us either by phone or emails. She made us feel like family.. very caring and made everything easy to understand. I highly recommend these guys!
Troy W
Personal Injury
Unknown
They was really good at working with me and helped me get all the documents. I need in walking me through everything. I am not very good at stuff like this and I couldn’t ask for better help with everything. The patience and understanding they had working with me, was above and beyond highly recommend Plus, the trustee told me I had the perfect case because they had all my paperwork in order
chris ricciardi
Personal Injury
Unknown
They were amazingly helpful and communicative. Tricia was very helpful. Bridget was a rockstar. She went through everything with me, step by step.
Kim Tucker
Personal Injury
Unknown
We went to them for chapter 7 bankruptcy and at least got that accomplished, but they were very rude on multiple accounts. They said they didn’t have documents that I had already sent a couple of times. They made a mistake toward the end and couldn’t even get ahold of our lawyer. Received a letter saying we hadn’t paid our final payment, but I had receipts and proof that we did. Nicholas helped us sort that out, but our lawyer never even acknowledged my email or responded. You would think they’d want to be known to have good customer service, I would not recommend them. Their communication (or lack thereof) only added to my stress and anxiety of filing.
Derek Crook
Personal Injury
Unknown
Bridget and all the lawyers there have been absolutely great. They have helped us thru a very difficult time. We highly recommend this firm
sam abdull
Personal Injury
Unknown
We are treated like family. Bridget has been our gracious savior during the entire process and they are never done whenever we have questions or need help along the journey they are as attentive as they originally were from the start. If we ever have opportunity in the future to work with them we won’t hesitate.
Isaiah Johnson
Personal Injury
Unknown
Literally did one phone call with them and asked just to hold for a minute or two as I can clock out for work and instantly got yelled at saying “No I’m not doing that at all for you”. By the way I said this extremely nice and sincere and got that response. DO NOT RECOMMEND
H H
Personal Injury
Unknown
Should be zero stars. Took my money and disappeared. Multiple, multiple emails asking for an update. Multiple, multiple emails saying that I had no idea on how this works and needed guidance. Multiple, multiple calls - with no response. Zero communication. Just stole my money. Disgusting. Beware! Stay away!
1 other office for this firm
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