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Review Intelligence
Marrs Terry PLLC Ann Arbor Mi review signals at a glance
CrashStory aggregates public review patterns for Marrs Terry PLLC Ann Arbor Mi so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
3.3
Total Reviews
34
PI Reviews
26
Text Reviews
34
Most common themes
guidancereferral
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What to check before you hire Marrs Terry PLLC Ann Arbor Mi
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Review Snapshot
3.8
62 public reviews and 34 written reviews.
Recent Activity
Most recent written review from Steve Saxon: Feb 28, 2026 (104 days ago)
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Response Behavior
Replies on 8% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Marrs Terry PLLC Ann Arbor Mi client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
7d0 reviews
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All34 reviews
3.3
Most recent written review from Steve Saxon: Feb 28, 2026 (104 days ago)
Written Reviews
26
Average Rating
3.62
Reviews (30d)
0
Reviews (90d)
0
Older Archive
26
Assigned Tags (56)
Showing 26 of 34 written reviews.
1 star
9
2 star
0
3 star
0
4 star
0
5 star
17
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
They do not want to work with you in a comfortable way and they are only in it for the money and don't care what you say.
Owner response
Hi Steve. You were referred to our office via a non-profit for which we do pro bono work. Upon review of your income, you did not meet the parameters to qualify for pro bono assistance through the referring agency.
I'm a client of Tricia's and also work with Bridget there. I have always been made to feel as though I matter and am treated like I'm part of the family. Legal issues are not always easy to handle, but Tricia and Bridget have made this experience not only easier, but actually fun. Case updates are clear, questions are answered in a timely manner, and there's always time for at least a quick catch-up and some shared laughs. If you have legal issues and are looking for a fantastic legal team, look no further than Tricia and Bridget at Marrs and Terry. You will not be disappointed! :)
Bridget has been a life saver through the entire process. She was always quick to get back with us either by phone or emails. She made us feel like family.. very caring and made everything easy to understand. I highly recommend these guys!
Communication (positive)Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
We are treated like family.
Bridget has been our gracious savior during the entire process and they are never done whenever we have questions or need help along the journey they are as attentive as they originally were from the start.
If we ever have opportunity in the future to work with them we won’t hesitate.
Literally did one phone call with them and asked just to hold for a minute or two as I can clock out for work and instantly got yelled at saying “No I’m not doing that at all for you”. By the way I said this extremely nice and sincere and got that response.
DO NOT RECOMMEND
Communication (negative)No ResponseSentiment: negativeGeneric ReviewLikely Non-Client / Consultation
Should be zero stars. Took my money and disappeared. Multiple, multiple emails asking for an update. Multiple, multiple emails saying that I had no idea on how this works and needed guidance. Multiple, multiple calls - with no response. Zero communication. Just stole my money. Disgusting. Beware! Stay away!
Communication (negative)Needing a Lawyer (negative)No ResponseSentiment: negativeGeneric ReviewLikely Client Experience
I feel so foolish for choosing this firm. Rude. Dismissive. Uncaring. Poor communication. I've had to pay extra money as a result of the poor communication to refile my case. I'm stuck here because I've already paid so much into this firm and financially cannot afford to go to another firm. Buyer beware.
Communication (negative)Fee Transparency (negative)Case # Treatment (negative)Lock-in Fear (negative)No ResponseSentiment: negativeGeneric ReviewLikely Client Experience
Amazing costumer service from the very first call. Always willing to answer questions. Returned calls right away. Just good people. Thank you for doing such a great job!
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
15 years ago we found ourselves severely upside down in our house, loss of income and growing debt. Marrs and Terry got us on a repayment plan and stopped collection efforts. Thanks!
Needing a Lawyer (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I'm a client of Tricia's and also work with Bridget there. I have always been made to feel as though I matter and am treated like I'm part of the family. Legal issues are not always easy to handle, but Tricia and Bridget have made this experience not only easier, but actually fun. Case updates are clear, questions are answered in a timely manner, and there's always time for at least a quick catch-up and some shared laughs. If you have legal issues and are looking for a fantastic legal team, look no further than Tricia and Bridget at Marrs and Terry. You will not be disappointed! :)
Bridget has been a life saver through the entire process. She was always quick to get back with us either by phone or emails. She made us feel like family.. very caring and made everything easy to understand. I highly recommend these guys!