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Review Intelligence
McKeen Associates P.C. Detroit Mi review signals at a glance
CrashStory aggregates public review patterns for McKeen Associates P.C. Detroit Mi so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
3.9
Total Reviews
44
PI Reviews
44
Text Reviews
44
Most common themes
financial security
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What to check before you hire McKeen Associates P.C. Detroit Mi
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Review Snapshot
5.0
1 public review and 44 written reviews.
Recent Activity
Most recent written review from Lisa Thorp: Mar 6, 2026 (147 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 2200% of reviews
55% of the visible replies look at least somewhat personalized instead of fully templated.
McKeen Associates P.C. Detroit Mi client reviews
Recent written reviews appear first. The full interactive review explorer — with sentiment, dimension tags, and complete history — loads below.
Multi-tag filters use OR matching across all assigned classification tags.
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All44 reviews
3.9
Most recent written review from Lisa Thorp: Mar 6, 2026 (147 days ago)
Written Reviews
44
Average Rating
3.91
Reviews (30d)
0
Reviews (90d)
0
Older Archive
44
Assigned Tags (78)
Showing 44 of 44 written reviews.
1 star
12
2 star
0
3 star
0
4 star
0
5 star
32
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I am forever grateful for this company. They never gave up on a case that was trying but so deserving a win. They helped me through every detail and was able to explain things in ways I would understand everything. They left no page unread of information and understood all I was going through. I would recommend them over and over again to anyone I know or even strangers. Thank you ever so much to Brian McKeen for believing in the case, Andy Kay for working it with Brian and to Lee Ann Allen for all the front work to help the guys with the case and putting up with me and all my questions. You all make a great team. Also thank you to Janice and all the others that helped.
Owner response
Thank you so much for your kind words Lisa. It is certainly gratifying when our perseverance pays off for clients. Good luck to you!
Communication (positive)Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
The McKeen & Associate Law Firm is committed to being honest to their clients every step of the way. Attorney Andy esq. remained diligent through all aspects of my malpractice case and provided all necessary information with honesty and integrity.
The McKeen paralegal Lee Ann Allen was nothing but kind, respectful, and informative every step of way during this case.
I recommend the McKeen & Associate Law Firm for your legal concerns.
Owner response
Thank you for your kind words and great review Daniel!
Communication (positive)Process Transparency (positive)Needing a Lawyer (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (16)
case:malpracticestage:unknownresponse:boilerplatesentiment:positivestory:storyclient:likely_clientpi:yespeer:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivecompetitor:associate law firm
They dropped my case saying I have lack of evidence for my case and they are rude to me
Owner response
Dear Mr. Stevens, We're sorry for the frustration you have expressed in your review. We would appreciate speaking with you directly about your concerns. Please call us at 313-961-4400.
Case # Treatment (negative)Needing a Lawyer (negative)Semi-PersonalizedSentiment: negativeGeneric ReviewLikely Client Experience
Commonwealth Process Services, LLC., was contacted specifically from the Law Offices of McKeen & Associates, P. C. regarding the Service of Process in the Montgomery County, Pa., area by a legal staff representative identified as Ms. Dinyell McNair, who I must confess was extremely pleasant, punctual & professional in her request for our services. After conversing several times regarding this service, Ms.McNair was not only patient in detailing their firms wishes, but additionally outlining brief descriptions of services desired from start to finish.
As a professional service provider, and interacting with many law firms nationally, we here at Commonwealth Process Services would like to publicly post that this representative, Ms. McNair made this request an extremely pleasant experience.!
"A Million Thanks" for choosing Commonwealth Process Services, LLC.
Best,
Kenny Hopton
President
Commonwealth Process Services LLC.
Owner response
Thank you for the kind words and positive review Kenneth!
Communication (positive)Process Transparency (positive)BoilerplateSentiment: positiveGeneric ReviewLikely Non-Client / Consultation
When my husband died, I was grief sticking. A friend of mine suggested calling Mckeen and associates. I was not familiar with the process of suing, but after talking to Andy Kay and Leeann, they made me feel that I made a good choice. They were always there for me and answered all my questions and helped me through the process. Thank you so much.
Owner response
Thank for the kind words Ms. Lopez and the positive review. It was our honor to help you through a trying time in your life. We wish you well always.
After the unexpected loss of my son, I felt completely broken and overwhelmed. Richard Counsman and his team stepped in and helped me understand what happened by demanding answers when none were being offered. They were relentless in asking the hard questions and making sure my family wasn’t dismissed or ignored.
They treated my child’s life with the seriousness and respect he deserved. Throughout the entire process, their team was compassionate, responsive, and transparent at every step. I always felt supported and informed, even during incredibly painful moments. If you’re looking for a firm that truly advocates for families and is committed to uncovering the truth, I highly recommend McKeen & Associates.
Owner response
Sarah, thank you for the kind words and the positive review. It was our honor to advocate for you on behalf of your son. We wish you all the best. <br>
Communication (positive)Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Stay away!! They had my mother case for 3 years, when it was time to go to court, they decided to drop our case and no other law firm would pick it up because it was too old. David Tirella is the worst lawyer ever!
Owner response
Dear Mr. Dean,<br>We're sorry for your loss and the frustration you have expressed in your review. We would appreciate speaking with you directly about your concerns. Please call us at 313-961-4400.
Process Length (negative)Needing a Lawyer (negative)Semi-PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
If I could give 1 star I would.
This law office held onto my case for 17 months I asked 2x to drop them when Janice talked me into staying then the last time I asked to be dropped they sent me a letter and basically told me it was now to late to sue if I chose to with someone else. This tactic with law offices need to stop. Them holding onto my case for that long instead of allowing me to seek other counsel is horrific. Seeming at that point I signed paperwork to be under McKeen & Assiciates.
If you see other reviews, the same has happened to others from this establishment. I continued to ask if we missed any deadlines, I asked if I needed to do anything, they wouldn’t show me any paperwork or confirmation that they reached out to experts, I questioned a lot of things from this law firm with just pure distraction. Took months to get calls returned or follow up or follow through. Medical negligence you only have 2 years in Michigan. This was in regard to my 14 year old passing. No justice! Within 6 months they should know if they have a case if not they should release you from legal obligation!
Owner response
We are deeply sorry for the loss of your daughter. No words can adequately express how heartbreaking that kind of loss is, and we recognize the immense grief you continue to carry. We are sorry you were disappointed and would like to speak to you directly. Please call us at 313-961-4400 to discuss further.
Process Length (negative)Process Transparency (negative)Needing a Lawyer (negative)Lock-in Fear (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
Our family is very happy we chose McKeen & Associates. They fought for us and were able to provide answers and long needed closure in the years it took to settle our case and pursue justice for our family. Andrew Kay was the attorney we worked with and his knowledge, professionalism and compassion did not go unnoticed. A special thank you to Lee Ann Allen who did not let one phone call, email or question go unanswered. I would highly recommend McKeen & Associates...thank you!
Owner response
Thank you for your kind words and for trusting McKeen & Associates with your family’s case. We’re honored to have helped you seek answers and closure. Andy Kay and Lee Ann Allen will be grateful to know their dedication and compassion made a difference. We truly appreciate your recommendation.
Communication (positive)Process Length (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
I happened to have had an experience in my Life that required the need for an experienced Law Firm to handle. Needing expertise in the Medical Malpractice arena l hired McKeen & associates to handle the needs for my wife and I. I was very pleased with the work that Brian did an also my corroborating attorney Todd Schroeder, who I was very pleased with when all things were settled. If you are in need of Quality and experience, Schroeder at McKeen is a good choice!.
Owner response
Thank you for your kind words. It was our honor to serve you. We agree that Todd is very talented!
Needing a Lawyer (positive)Holistic Advocacy (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
Mckeen & Associates recently handled my mother's lawsuit and i am extremely thankful for choosing this firm. They have gone above and beyond these last 3-4 years and I could not have chosen a better firm to see her lawsuit to fruition. Bart O'Neill is a rock star as well as much of their other staff. If I could give 10 stars i would, thank you guys for everything.
Owner response
Thank you for the kind words Brian. It was an honor to handle your mother's case.
Needing a Lawyer (positive)Holistic Advocacy (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (13)
case:lawsuitstage:unknownresponse:boilerplatesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivedate:3-4 years
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All44 reviews
3.9
Most recent written review from Lisa Thorp: Mar 6, 2026 (147 days ago)
What Reviewers Consistently Praise
Care for the whole situation
Mentioned in 26 reviews, with an average 4.4-star rating when clients talk about this theme.
Help during a stressful moment
Mentioned in 23 reviews, with an average 4.3-star rating when clients talk about this theme.
Communication and updates
Mentioned in 17 reviews, with an average 4.3-star rating when clients talk about this theme.
Questions To Check When Comparing Firms
Ask about care for the whole situation
26 reviews touch this theme, including 4 clearly negative mentions and 0 mixed mentions.
Ask about help during a stressful moment
23 reviews touch this theme, including 4 clearly negative mentions and 0 mixed mentions.
Check how fresh the written feedback is
The newest written review in this dataset is from Mar 6, 2026 (147 days ago). Compare that recency with the other firms you are considering.
I am forever grateful for this company. They never gave up on a case that was trying but so deserving a win. They helped me through every detail and was able to explain things in ways I would understand everything. They left no page unread of information and understood all I was going through. I would recommend them over and over again to anyone I know or even strangers. Thank you ever so much to Brian McKeen for believing in the case, Andy Kay for working it with Brian and to Lee Ann Allen for all the front work to help the guys with the case and putting up with me and all my questions. You all make a great team. Also thank you to Janice and all the others that helped.
The McKeen & Associate Law Firm is committed to being honest to their clients every step of the way. Attorney Andy esq. remained diligent through all aspects of my malpractice case and provided all necessary information with honesty and integrity.
The McKeen paralegal Lee Ann Allen was nothing but kind, respectful, and informative every step of way during this case.
I recommend the McKeen & Associate Law Firm for your legal concerns.