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Review Intelligence
National Trial Law Austin Tx review signals at a glance
CrashStory aggregates public review patterns for National Trial Law Austin Tx so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.6
Total Reviews
37
PI Reviews
32
Text Reviews
34
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Review Snapshot
4.6
37 public reviews and 34 written reviews.
Recent Activity
Most recent written review from jessica hill: Jan 13, 2026 (202 days ago)
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Response Behavior
Replies on 86% of reviews
84% of the visible replies look at least somewhat personalized instead of fully templated.
National Trial Law Austin Tx client reviews
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All34 reviews
4.6
Most recent written review from jessica hill: Jan 13, 2026 (202 days ago)
Written Reviews
34
Average Rating
4.59
Reviews (30d)
0
Reviews (90d)
0
Older Archive
34
Assigned Tags (3)
Showing 34 of 34 written reviews.
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30
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Steven Haspel, Pam Potthoff, and their team did an amazing job handling my Federal Tort Claim for medical negligence. The process was overwhelming, but I’m so grateful for their help. They were always available to answer my questions or address concerns, and they responded quickly every time. They truly know how to make things easier.
Owner response
Thank you Jessica! It was our honor to represent you and help you with your case.
Michelle, Tom, and National Trial Law were such a great team to work with. The medical industry can be tough and complicated on its own, and when something goes wrong it can feel overwhelming to even know where to start. Tom and Michelle, from Day 1, not only understood the legal side of the case, but also the mourning of my family throughout the case.
They took the time to explain everything in a way that made sense, and with precision, and made us feel supported through a very difficult process.
After going through all of this, I learned medical malpractice cases are never easy, however they gave their undivided attention to ensuring a reasonable outcome.
I would recommend anyone to reach out and let them hear your side of the story, and I'm sure they would help you with anything they can.
Michelle Cheng handled my medical malpractice case with immense care and compassion. The firms professionalism and understanding of the law helped win a positive settlement. Highly recommend if you are in need.
Owner response
Thank you, Kristel, for your review! We appreciate your entrusting your medical malpractice case to our firm.
They didn't take the time to actually read my email, just flat out sent me a cookie cutter rejection. Which really shows their "commitment". Not worth your time.
Owner response
Mr. Sullivan, unfortunately, due to various factors, we are unable to help everyone who reaches out to us. While we will not comment on the specifics of your potential case, when we cannot help, we try to quickly respond and be up front so as to give people time to seek a second opinion. We are sorry we couldn’t represent you and wish you the best.
Although Michelle Cheng was always professional and responsive, I felt she could have been a lot more aggressive with our case. I feel as though she settled and gave advice based on prior cases and scenarios. Our doctor had admitted his guilt, so had she been more demanding and aggressive, we could have possibly received more.
I would highly recommend Michelle Cheng at National Trial Law if you are in need of a medical malpractice or personal injury attorney. My elderly Mother (78) had a fall at a rehab facility that resulted in serious injuries that left a long term effect on her mobility. Michelle and her team set our expectations up front and guided us through the process, always available to answer any question we had. This process took time and Michelle always kept us up to date on the progress. She accommodated my Mom's schedule for meetings and had great patience with her throughout. Her negotiation skills during mediation were exceptional and we were very happy with the outcome. She made a very difficult process easy for us. Thank you Michelle
Laurie Higginbotham and team provided exceptional legal services for my husband and I. Every detail was handled in complete professionalism. Laurie and team went above and beyond our expectations in every way and worked flawlessly together. We highly recommend Laurie and National Trial Law and thank them once again for their passionate dedication to our case.
Owner response
Thank you Eileen! It was an honor to represent you and Mr. Dobbs.
We, as a family, were very satisfied with having Tom and Jacob as civil lawyers . They care about their clients and fight for you. Very ethical, honest and knowledgeable attorneys.This firm is outstanding.Truly a praiseworthy lawyer firm. Thank you so much.
Owner response
Othmane, we are so glad you had a great experience with our firm. Thank you for taking the time to leave us a review!
Michelle was very personable, knowledgeable, professional. She was very responsive in that she addressed our needs and answered our questions in a timely manner. Highly recommend!
Owner response
Thank you so much, Angela, for taking the time to leave us a review! We are so glad that you had a positive experience with our firm!
Steven Haspel, Pam Potthoff, and their team did an amazing job handling my Federal Tort Claim for medical negligence. The process was overwhelming, but I’m so grateful for their help. They were always available to answer my questions or address concerns, and they responded quickly every time. They truly know how to make things easier.
Michelle, Tom, and National Trial Law were such a great team to work with. The medical industry can be tough and complicated on its own, and when something goes wrong it can feel overwhelming to even know where to start. Tom and Michelle, from Day 1, not only understood the legal side of the case, but also the mourning of my family throughout the case.
They took the time to explain everything in a way that made sense, and with precision, and made us feel supported through a very difficult process.
After going through all of this, I learned medical malpractice cases are never easy, however they gave their undivided attention to ensuring a reasonable outcome.
I would recommend anyone to reach out and let them hear your side of the story, and I'm sure they would help you with anything they can.
Michelle Cheng handled my medical malpractice case with immense care and compassion. The firms professionalism and understanding of the law helped win a positive settlement. Highly recommend if you are in need.