Nobody ever got back to me to support my account. I guess they are too busy or not interested. I had to reach out to the other locations in town.
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Norton Schwab
Dallas Personal Injury Lawyer — 2 Client Reviews Analyzed
5.0(2 reviews)Norton Schwab is a Personal Injury law firm in Dallas, TX, located at 10670 N Central Expy Suite 550 and reachable at +1214-570-0404. Clients have rated the firm 5.0 out of 5 across 2 public Google reviews, 10 of which include written feedback. The most recent written review is from Matt Traub on May 8, 2026 (86 days ago).
Owner engagement: Norton Schwab replies on 50% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
Named attorneys at this firm: Poor Customer is the attorney most frequently named by clients in reviews of Norton Schwab.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
2 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Norton Schwab is a personal injury law firm serving clients in Dallas, Texas, located at 10670 N Central Expy Suite 550 75231.
Review evidence: Clients have left 2 public Google reviews averaging 5.0 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Dallas, Texas firms before you decide.
Quick signals: attorneys named most often in reviews are Poor Customer; the Google Business profile for this firm is verified; 9 photos are public on Google; contact the firm to ask about consultation fees.
Contact Norton Schwab at (214) 570-0404 or visit medmals.com for a free case review.
2 public reviews and 13 written reviews.
Most recent written review from Matt Traub: Sep 22, 2025 (314 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 31% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Matt Traub: Sep 22, 2025 (314 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Sep 22, 2025 (314 days ago). Compare that recency with the other firms you are considering.
Nobody ever got back to me to support my account. I guess they are too busy or not interested. I had to reach out to the other locations in town.
Jake took great care of my family and me, setting up accounts and configuring them to our needs. Feels great to have such a kind, knowledgeable partner at our local office.
This location is Not a bank so, You can't widraw or Deposit money. They have Certified Financial advisor, planners and offer financial services
10670 N Central Expy Suite 550, Dallas, TX 75231
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Matt Traub: Sep 22, 2025 (314 days ago)
Written Reviews
13
Average Rating
2.85
Reviews (30d)
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Reviews (90d)
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Older Archive
13
Assigned Tags (3)
Showing 13 of 13 written reviews.
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Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
Unknown
Nobody ever got back to me to support my account. I guess they are too busy or not interested. I had to reach out to the other locations in town.
Owner response
It’s unfortunate this was your experience. We understand that we didn’t meet your expectations and we want to help you. Give us a call at 800-435-4000, and let’s get this issue resolved.
Case Type Unspecified
Unknown
Jake took great care of my family and me, setting up accounts and configuring them to our needs. Feels great to have such a kind, knowledgeable partner at our local office.
Case Type Unspecified
Unknown
This location is Not a bank so, You can't widraw or Deposit money. They have Certified Financial advisor, planners and offer financial services
Case Type Unspecified
Unknown
Poor Customer Service, Poor Customer Service, Poor Customer Service.
Case Type Unspecified
Unknown
I felt very profiled. Melodie gatekept me at the door and would not allow me to speak with someone. I came in to ask some simple questions about my investment account that could not be answered on the phone. A large purchase I need to make will not be possible today because I was not allowed to speak with someone. I have always received great customer service from schwab. Not here.
Owner response
Hi Johnny. We're sorry to hear this. We'll share your feedback with the Plano branch manager. If we can assist or address your concerns, please give us a call at 800-435-4000 or visit Schwab.com/contact-us.
Case Type Unspecified
Unknown
It's pretty bad when you call this company, someone answers, you have an account, and they tell you someone will call you back to help you. I have done it 4 times and I never get a return call or any help. Moving my portfolio back to Fidelity. Worst experiences ever with them.
Owner response
Hi Ingo. We’re sorry to hear about your poor experience. We appreciate you taking the time to provide your feedback and will follow up with the branch. For immediate support, please give our customer support number a call anytime at 800-435-4000
Case Type Unspecified
Unknown
Awesome branch in good location. Staff is extremely helpful and I rarelt have to wait to talk to someone.
Case Type Unspecified
Unknown
I would like to give a better review but I can’t. I’ve been with Schwab for years and the experience has been fine. But lately the customer service has fallen off a cliff. I was out of town and needed to make one simple trade (sell a mutual fund). Had I been home with two clicks online I could do it, that’s what they want. But because I wasn’t it took 4 phone calls and being put on hold twice, over ten minutes each time. TO MAKE ONE TRADE???? Today I look online and a withdrawal I sent forms to the broker Friday Morning still have not happened by close of business Monday!!! Because of market changes it has cost me $1000s! If you want customer service and response time find another brokerage. You will save time, money and aggravation.
Owner response
Hi Gil. Thank you for taking the time to share your experience. If you’d like to give us a call at 800-435-4000, we’d like to understand what happened and try to assist in addressing your concerns.
Case Type Unspecified
Unknown
Robert is the absolute go to Attorney for complex Medical Malpractice cases!
Case Type Unspecified
Unknown
I've had an account with this office since 2001 & greater Schwab since 1989. I did establish accounts at Fidelity at one point too. I have enjoyed terrific, competent and friendly service at this office from EVERYONE. The people at the front can handle surprisingly complex issues and my account representative, Andy Bennett is available for personal service. For unusual issues they or I can access a national issue expert by phone.
Case Type Unspecified
Unknown
I really like this office, especially the service that I get from Joe Vita.
Case Type Unspecified
Unknown
This office was weak at best, surprised Schwab has people like this. a very poor experience
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