OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
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OlsenDaines
Kennewick Personal Injury Lawyer — 41 Client Reviews Analyzed
4.5(41 reviews)OlsenDaines is a Personal Injury law firm in Kennewick, WA, located at 1030 N Center Pkwy #220 and reachable at +1509-302-2370. Clients have rated the firm 4.5 out of 5 across 41 public Google reviews, 10 of which include written feedback. The most recent written review is from Flo Miller on Apr 24, 2026 (121 days ago).
Owner engagement: OlsenDaines replies on 66% of visible Google reviews, and roughly 33% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
41 reviews
Years Experience
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Office Location
Consultation
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OlsenDaines is a personal injury law firm serving clients in Kennewick, Washington, located at 1030 N Center Pkwy #220 99336.
Review evidence: Clients have left 41 public Google reviews averaging 4.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Kennewick, Washington firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 5 photos are public on Google; contact the firm to ask about consultation fees.
Contact OlsenDaines at (509) 302-2370 or visit olsendaines.com for a free case review.
41 public reviews and 20 written reviews.
Most recent written review from Flo Miller: Feb 12, 2026 (192 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Flo Miller: Feb 12, 2026 (192 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Feb 12, 2026 (192 days ago). Compare that recency with the other firms you are considering.
OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my experience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.
Great Company with an amazing staff. They made everything so easy with prompt responses every time. Online portal to upload documents. Ella did an amazing job guiding me through all the paperwork I needed to submit. Law can be very intimidating but at OlsenDaines they strike to put you at ease and assure results for your particular situation. Meeting with Tim was also a very pleasant experience. Highly recommend the Law Firm.
1030 N Center Pkwy #220, Kennewick, WA 99336
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Most recent written review from Flo Miller: Feb 12, 2026 (192 days ago)
Written Reviews
20
Average Rating
4.35
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Case Type Unspecified
Unknown
OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
Owner response
Thanks for the kind words! It has been a great pleasure working with the both of you to help achieve your financial fresh start!
Case Type Unspecified
Unknown
I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my experience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.
Owner response
Thank you for the feedback Beth, it is truly appreciated. We are working on the staffing issues and making sure the processes are in place to make things go much smoother moving forward. In the end, I'm glad we were able to get you across the finish line with the results you were looking for when you first contact us. We wish you the best of luck in the future!
Case Type Unspecified
Unknown
Great Company with an amazing staff. They made everything so easy with prompt responses every time. Online portal to upload documents. Ella did an amazing job guiding me through all the paperwork I needed to submit. Law can be very intimidating but at OlsenDaines they strike to put you at ease and assure results for your particular situation. Meeting with Tim was also a very pleasant experience. Highly recommend the Law Firm.
Owner response
Thank you for the review Engjell! We always make it as easy as possible for our clients as we navigate them through these sometimes intimidating processes. I wish you the best moving forward!
Case Type Unspecified
Unknown
Everyone there is extremely classy and the paralegal Ella was a huge help!
Owner response
Thanks for the kind words Jess! It has been great working with you.
Case Type Unspecified
Unknown
Professional staff. No rush!
Owner response
Thanks for the positive review Viki! I'm glad I was able to help you.
Case Type Unspecified
Unknown
Good experience with the staff. I would recommend them.
Owner response
Thanks for the 5-star review Molly!
Case Type Unspecified
Unknown
Really nice place, went for an interview for a company, the room we went to TV didn't work for a video, and we used some markers for white board and all 6 of markers were dried out, but good people work here
Owner response
Thanks for the review! I'm sorry not everything was working in the office, but we strive to make a very comfortable and pleasant experience for what can sometimes be a very stressful situation. We appreciate the feedback!
Case Type Unspecified
Unknown
Very nice and Mr. Coleman made my 1st experience comfortable and he is very knowledgeable
Owner response
Thanks for the kind words Angela! It's been great working with you.
Case Type Unspecified
Unknown
Absolutely LOVED working with this firm. Everyone was incredibly easy to work with a friendly. They made sure to clearly explain the entire process and made sure my wife and I had a clear understanding of it. Always got back to me with questions regardless of how obvious the answer seemed. I recommend this firm to anyone who could use their services!!!
Owner response
Thank you for the kind words Austin. We understand that hiring an attorney can be confusing and intimidating. I'm glad we were able to help guide you through the process and wish you the best of luck going forward!
Case Type Unspecified
Unknown
Great attorney
Owner response
Thanks Becky!
Case Type Unspecified
Unknown
I appreciated all the help how to do my bankruptcy. I was nervous ;sad confused and so much more now im content on everything.it was easier I than I thought. Went smoothly I thank all of them for there help.. Great guy thanks again for everything!!!
Owner response
Thank you Roberta! I'm glad we were able to take a scary situation and get you the positive outcome you deserve!
Case Type Unspecified
Unknown
This was a tough time for me and Tim at OlsenDaines made it smooth and easy on me.
Owner response
Thanks Rob, it was a pleasure working with you!
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