Olsendaines Kennewick Wa review signals at a glance

OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER

I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my experience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.

Great Company with an amazing staff. They made everything so easy with prompt responses every time. Online portal to upload documents. Ella did an amazing job guiding me through all the paperwork I needed to submit. Law can be very intimidating but at OlsenDaines they strike to put you at ease and assure results for your particular situation. Meeting with Tim was also a very pleasant experience. Highly recommend the Law Firm.

Everyone there is extremely classy and the paralegal Ella was a huge help!

Professional staff. No rush!

Good experience with the staff. I would recommend them.

Really nice place, went for an interview for a company, the room we went to TV didn't work for a video, and we used some markers for white board and all 6 of markers were dried out, but good people work here

Very nice and Mr. Coleman made my 1st experience comfortable and he is very knowledgeable

Absolutely LOVED working with this firm. Everyone was incredibly easy to work with a friendly. They made sure to clearly explain the entire process and made sure my wife and I had a clear understanding of it. Always got back to me with questions regardless of how obvious the answer seemed. I recommend this firm to anyone who could use their services!!!

Great attorney

I appreciated all the help how to do my bankruptcy. I was nervous ;sad confused and so much more now im content on everything.it was easier I than I thought. Went smoothly I thank all of them for there help.. Great guy thanks again for everything!!!

This was a tough time for me and Tim at OlsenDaines made it smooth and easy on me.