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Review Intelligence
Osborne Francis Pettis Boca Raton Fl review signals at a glance
CrashStory aggregates public review patterns for Osborne Francis Pettis Boca Raton Fl so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.7
Total Reviews
41
PI Reviews
39
Text Reviews
41
Most common themes
lack of transparencyclient comfort
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Review Snapshot
4.7
85 public reviews and 41 written reviews.
Recent Activity
Most recent written review from Frances Veliz: Feb 12, 2026 (122 days ago)
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Response Behavior
Replies on 44% of reviews
84% of the visible replies look at least somewhat personalized instead of fully templated.
Osborne Francis Pettis Boca Raton Fl client reviews
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All41 reviews
4.7
Most recent written review from Frances Veliz: Feb 12, 2026 (122 days ago)
Written Reviews
39
Average Rating
4.64
Reviews (30d)
0
Reviews (90d)
0
Older Archive
39
Assigned Tags (65)
Showing 39 of 41 written reviews.
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2
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5 star
35
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I had an excellent experience with Osborne & Francis. My first case manager, Lourdes Cruz Munoz, was incredibly helpful, organized, and kind from the very beginning. She made the process feel much less overwhelming and was always responsive and reassuring.
I also worked closely with attorney Ryan Fletcher, who was professional, knowledgeable, and truly attentive. He took the time to explain everything clearly and made sure I felt confident every step of the way. The entire team at Osborne & Francis was supportive and efficient.
I highly recommend Osborne & Francis, Ryan Fletcher, and Lourdes Cruz Munoz to anyone looking for a reliable and dedicated law firm!
Owner response
Frances, we’re truly grateful for your trust and support. It means a lot to know we could be there for you during a tough time, and your recommendation means even more.
5 stars even with a NO. Although we won't be working together on this I felt heard and respected. Thank you! BTW you've inspired me to look into Law. 🍋📚
Owner response
Thank you for the review, Zen! Glad we were able to help.
Case # Treatment (positive)BoilerplateSentiment: neutralGeneric ReviewLikely Client Experience
Doug Morris and Carly Glazer were professional and friendly from the start. They were beyond helpful and did not stop fighting for my family and I. We are grateful
Owner response
Thank you for the kind words. It was an honor to represent you and your family. I hope our efforts and the recovery will allow you to find peace and have security moving forward. You have my best wishes. - Atty. Doug Morris
These guys are like the pit bulls of the industry.
They wouldn’t stop until they had them
by the neck!
Thank You guys so much for all your diligence in this case.
Persistence pays off..
Owner response
Thank you for your kind words and trust in our services, David! We truly appreciate your recommendation and are glad to have been able to support you through such a challenging time.
Lowball Pressure (positive)Needing a Lawyer (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
This is a very unique attorney’s office. You will never feel like just another client, Joe is extremely attentive & proactive and he actually calls you personally every time you reach out! I have to say I also had the best experience with Gina, Joe’s CFO~ they go above and beyond for you and I can truly say~ you are treated like family. I will absolutely be recommending them in the future for anyone in need.
Owner response
Thank you Hope for your kind acknowledgement. We truly care about our clients and strive to do our best. It means a lot to have our firm values appreciated and recognized. - Gina Giovanni
Doug was there the whole process very kind, big hearted, personable, caring, and intelligent and knowledgeable. Both Doug and carly treated us like family with respect and extremely attentive to our feelings through the journey would recommend the firm to everyone. Thanks a lot to Joe and carly for your compassion through the end sincerely, the scafordi family
Owner response
Thank you so much for your kind words, Kathleen. It was a pleasure working with you and we are grateful for the opportunity to assist you during such a challenging time.
Carly was above and beyond with her attention and interest in my case. From the first phone call to the final outcome, they kept it simple and fair, and I could not be happier with Osborne and Francis.
Owner response
Gingie, I'm so glad to hear about your positive experience with Carly! We truly appreciate your kind words and trust in Osborne and Francis.
Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Special thanks to Osborne & Francis, especially Andrew "Andy" Norton, who was my lead attorney, Amy, his assistant, and Angelia Smart, in their Orlando Office. These three (3) worked diligently on my case after it waa referred to them from another attorney in 2023, after i was involved in an automobile\trucking accident. The insurance company refused to acknowledge any responsibility for their insured's failure to operate his vehicle in a safe manner. Due to my quick response and defensive driving skills, i was able to maneuver my vehicle in a way that kept their insured from running atop my vehicle, thus crushing me inside. Thankfully i was able to live another day. Once Andy and his team took over, he immediately opened communications with the insurance company's attorney, began filing motions and requesting discovery, etc., which helped move the case along, even after they tried to stall. The case was eventually set for trial. However, due to Andy's knowledge and professional skills as a trial attorney, he was able to negotiate a great settlement for me and my family after three (3) years of suffering mentally, physically, and financially.
I would rate Andy Norton and his team among the Johnny Cochran's and F. Lee Bailey's of his time. He is very skilled, knowledgeable, and an advocate on behalf of his clients and will get the results one would expect when involved in an accident.
Thank you,
Anthony Myers
Owner response
Thank you so much for your kind words, Anthony. It was a pleasure working with you and we are grateful for the opportunity to assist you during such a challenging time.
case:truck_accidentstage:post_verdictresponse:semi_personalizedstory:storyclient:likely_clientpi:yesdepth:essayinjury:deathinjury:physical_therapyinsurance:insurance company
Osborne & Francis took care of my legal needs when my son and I had a car accident! They were very sympathetic to my concerns and very patient with all of my questions! I highly recommend!
Owner response
We're so glad we could help you and your son during such a challenging time! Thank you for recommending us!
Case # Treatment (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
I had a very good experience with Osborne and Francis. They helped me every step of the way. Any time I called the office with a question they would get back to me with the answer. The staff was great. I would recommend this firm and thank them for what they did for me.
Owner response
Thank you for recommending us, Joyce! We're glad we could assist you every step of the way and that you had a positive experience with our staff.
Communication (positive)Process Transparency (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
My son who is a pretty famous musician needed to find a defamation lawyer. It's a national project because there were trade magazines that defamed him in many states all over the US. I just needed to know if they did national cases before I share details that are personal with a stranger and got a bad attitude from a person that can only be called a human bot. "I can get that answer for you as long as you answer these 100 irrelevant questions before I find out if we even do what you are asking". If the receptionist who self described as "just a" is this incompetent how am I not to assume the lawyers are in the same league. Do better people. If the first personal contact is a human that thinks so little of herself that she is "Just a Receptionist" it's like saying my law firm is "Just bottom of the barrel". Build your people up, pay them a good living wage and have expectations.
I had the best experience using this law firm. When I experienced the most difficult and stressful part of my life, Joe and his team really came to the rescue. Carly, Robby, and Joe were the three unstoppable force who helped me tremendously. They were super communicative and always contacted me in a quick time frame and always kept me in the loop. Whenever I had questions, they gave me an answer. They were all very smart and made me feel extremely confident in their decision making and leadership. The outcome went in my favor and I can finally move on from this moment in my life. If I need someone again like this, I know who to call.
Owner response
Thank you for sharing your experience with us, Natalia! We're so glad to hear that Joe, Carly, and Robby could provide you with the support and confidence you needed during a challenging time. We're here for you whenever.
I had an excellent experience with Osborne & Francis. My first case manager, Lourdes Cruz Munoz, was incredibly helpful, organized, and kind from the very beginning. She made the process feel much less overwhelming and was always responsive and reassuring.
I also worked closely with attorney Ryan Fletcher, who was professional, knowledgeable, and truly attentive. He took the time to explain everything clearly and made sure I felt confident every step of the way. The entire team at Osborne & Francis was supportive and efficient.
I highly recommend Osborne & Francis, Ryan Fletcher, and Lourdes Cruz Munoz to anyone looking for a reliable and dedicated law firm!
We worked with Doug Morris and Carly Glaser. They were able to help us and give us closure to our family loss. Fabulous negotiators and at the same time both showed respect and empathy for our family.
Many thanks to the Osborne & Francis team.
5 stars even with a NO. Although we won't be working together on this I felt heard and respected. Thank you! BTW you've inspired me to look into Law. 🍋📚