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Review Intelligence
Payne Powell Truitt Chandler Lubbock Tx review signals at a glance
CrashStory aggregates public review patterns for Payne Powell Truitt Chandler Lubbock Tx so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.8
Total Reviews
43
PI Reviews
34
Text Reviews
43
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What to check before you hire Payne Powell Truitt Chandler Lubbock Tx
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Review Snapshot
4.9
275 public reviews and 43 written reviews.
Recent Activity
Most recent written review from Mike Anderson: Mar 13, 2026 (145 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 14% of reviews
Most replies are brief or templated, so review text matters more than response style when comparing firms.
Payne, Powell, Truitt & Chandler are an outstanding law firm in Lubbock. Their team is knowledgeable, professional, and truly cares about their clients. From the first conversation, they take the time to explain the process clearly and keep you informed every step of the way. The attorneys and staff are responsive, respectful, and dedicated to getting the best possible outcome. If you’re looking for a law firm that combines experience with genuine client care, I highly recommend Payne, Powell, Truitt & Chandler.
Working with Matt Chandler and the team at Payne, Powell, Truitt & Chandler was an exceptional experience. Matt handled my matter with a thoughtful, strategic, and highly thorough approach that gave me confidence every step of the way. He took the time to understand my situation, considered every angle carefully, and helped bring my case to a resolution I was extremely pleased with. I would wholeheartedly recommend Matt Chandler and the firm to anyone in need of excellent legal representation.
Owner response
Thank you, Steve. We certainly appreciate you trusting our firm to handle your case. And we are grateful for the review.
Very blessed that I was able to work with Matt Powell. He was very easy to communicate with. He made sure he knew every little detail and did everything at 100 percent. Thank you to Payne Powell truitt & chandler. 10/10
Owner response
Isaac, thank you so much for taking time to review our firm.
Thank you to a great firm. From our first call to full support and eventual resolution - absolutely delighted! Brandon Barnett provided exactly the expert legal advice and counsel we needed. Awesome that the firm is licensed in Texas and New Mexico. Thank you!
To clarify: I did not mistake this firm for a public defender’s office, nor was I asking for free representation. I asked for a general cost estimate for the service I needed.
I was told no estimate could be given and that I would receive a bill after services were rendered. When I asked what would happen if I couldn’t afford the final amount, I was told the matter would go to collections.
I believe clients should be able to understand potential costs before agreeing to services.
Owner response
Little Baby Joker, as I understand it, you thought we were a public defenders office. Although our firm is heavily involved in the community and does pro bono service, we do not typically work for free and do require payment to start services. I hope you had luck finding a free lawyer.
My name is Yvette Esquivel and Matt Powell is an exceptional attorney who combines deep legal knowledge with a genuine commitment to his clients, through my experience he demonstrated professionalism strategic thinking and top tier communication skills, I highly recommend him
Owner response
Thank you for the kind review! We appreciate you, Yvette.
I am incredibly grateful to Sterling Bowers for his outstanding help with my estate lawsuit. From start to finish, he was knowledgeable, responsive, and truly supportive during what could have been a very stressful process. He took the time to explain everything clearly, kept me informed, and always had my best interests at heart. His professionalism and dedication made a huge difference in my case. I highly recommend Sterling Bowers to anyone needing a trustworthy and skilled attorney.
For optimal legal outcomes, I highly recommend Tray Payne. His firm provides exceptional service and maintains a friendly, professional staff. I would readily engage his services again should the need arise.
Owner response
Thank you, Edwin. So glad we were able to help and certainly appreciate you trusting us with you business.
Edit: this was a five star review but knowing what I do now, I can’t not say something.
I was arrested in 2022 for possession charges. I told Mr. Payne a brief overview of what happened and he accepted my case after a $5k retainer fee. I got another bill for $5k a few weeks after. I didn’t hear anything from them for close to a year but figured no news is good news. Finally I get a call explaining that he struck a deal with DA and made it seem like I was lucky to not be going to prison for a few years and he was the reason for it. In lieu of prison time I would be on a year probation plus community service. Seven months into my year, it was time to go on harvest and informed my P.O that I would not be there that month and I thought we were in agreement which was not the case. I got another warrant for my arrest and was informed by Tray Payne that they were dropping me as a client. I was contacted by the court appointed attorney who said she would be taking care of everything and within one month got a call back from her saying that she got all charges dismissed for lack of evidence and the mishandling of evidence and that the officers were fired not long after my arrest for the way they handled my case with prejudice. Which is what I tried to tell Tray in the first place, but I don’t think he believed me. I think he was just able to strike a deal without even looking at any of the evidence or lack there of.. so now I have felonies on my record and have trouble finding jobs because of his complacency and lack of care for his clients wellbeing.
Owner response
Thank you for your review and the initial five-star rating. <br>We thoroughly reviewed the evidence in your case and advocated based on the facts available, leading to the initial incredibly positive outcome and 5 star review. Any suggestion of complacency or lack of care is unfounded. As Attorneys, we are not responsible for each choice that a client makes. However, we often do get blamed if the choices don't turn out well. We are also not allowed to comment or violate attorney/client privilege. If we were allowed to comment on that statements above, it would show the truth of the matter asserted is false. If you'd like to discuss this privately, please contact me directly at 806-368-8712.
Payne, Powell, Truitt & Chandler are an outstanding law firm in Lubbock. Their team is knowledgeable, professional, and truly cares about their clients. From the first conversation, they take the time to explain the process clearly and keep you informed every step of the way. The attorneys and staff are responsive, respectful, and dedicated to getting the best possible outcome. If you’re looking for a law firm that combines experience with genuine client care, I highly recommend Payne, Powell, Truitt & Chandler.
Working with Matt Chandler and the team at Payne, Powell, Truitt & Chandler was an exceptional experience. Matt handled my matter with a thoughtful, strategic, and highly thorough approach that gave me confidence every step of the way. He took the time to understand my situation, considered every angle carefully, and helped bring my case to a resolution I was extremely pleased with. I would wholeheartedly recommend Matt Chandler and the firm to anyone in need of excellent legal representation.