Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
12 reviewsCould not have asked for a better team between Mason and Kayl (paralegal). It took a lot of time and work, but they got me where I wanted to be and were so patient and helpful every step of the way. Highly recommended- especially if you have children involved in your situation.
Owner response
Thank you for your kind words. Mason and his staff work very hard to give his clients the very best assistance he can provide in family law matters.
Process Length (positive)Case # Treatment (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (14)
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:mediumdimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
I worked with Mason for several years fighting for custody of my daughter. From day one Mason was straightforward and honest about my potential outcomes. His straightforward manner was very refreshing.
Owner response
Thank you for the feedback. We sincerely appreciate you taking the time to express your positive experience. Any family law matter can be stressful. Mason and his team work hard to help his clients navigate through their journey.<br>
Process Transparency (positive)Case # Treatment (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (12)
case:family lawstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:mediumdimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positive
I recently had the privilege of working with Mason on a custody case, and I cannot recommend him highly enough. From our very first consultation, it was clear that he genuinely cared about my situation and the well-being of my child. Masons expertise in family law was evident as his team navigated the complexities of the case with professionalism and compassion. Throughout the process, Mason was always available to answer my questions and provide support, ensuring I felt informed and empowered every step of the way. His strategic approach and negotiation skills truly made a difference in securing a favorable outcome. If you are facing a custody dispute, I wholeheartedly endorse Mason as a dedicated and effective advocate for you and your family.
Owner response
Thank you for the positive feedback you have provided. We sincerely appreciate it.
Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (15)
case:custodystage:consultation_onlyresponse:boilerplatesentiment:positivestory:storyclient:likely_clientpi:yespre-client:yesdepth:detaileddimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
Mason Pickett has been a huge blessing to my family! He has fought for us through and through but more importantly fought for what is RIGHT! He's gone above and beyond in everything he’s ever helped us with. He has integrity & grit like no other. My family is so grateful for him and his hardworking office in all they do! We recommend him always and will continue to do so! Thank you, wouldn’t even be enough Mason! 🙏🏼
Owner response
Thank you for the positive feedback! We sincerely appreciate it!
Holistic Advocacy (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (10)
case:personal_injury_generalstage:unknownresponse:boilerplatesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
Pickett is evil. Even when it’s agreed you have ptsd by the judge, Pickett harasses you, yells at you and acts like a fool. He’s not very good. I mean I won everything I wanted, but my ex who had Pickett lost a total of $1,000,000. $100,000 of that was attorneys fees. 😱 It also took us three years because he constantly cancels court appearance and then they had to be rescheduled. Don’t waste your money here unless you don’t mind losing it all.
Owner response
Being as you were not our client, I understand why you would want to leave a negative review for Mason. Unfortunately without specific details of the case you are referring to, I'm unable to provide you with any clarification. However, please note that the court's schedule is largely outside of any attorney's control. Particularly with COVID and it's aftermath, the court worked within the limitations provided and are continuing to clear the backlog of cases held up during COVID. If your former spouse, who was our client, has any specific issues they are unhappy about, please have them reach out to me directly and I will be happy to further discuss with him/her.
Communication (negative)Process Length (negative)Process Transparency (negative)Fee Transparency (negative)Needing a Lawyer (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
Show all assigned tags (22)
case:personal_injury_generalstage:unknownresponse:personalizedsentiment:negativestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:wondepth:detaileddimension:Communicationdimension-sentiment:Communication:negativedimension:ProcessLengthdimension-sentiment:ProcessLength:negativedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:negativedimension:FeeTransparencydimension-sentiment:FeeTransparency:negativedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:negativeinjury:emotionalinjury:physical_therapy
8 months to respond to my need to be represented. 15 hours to serve me a liene when I would not pay for service not rendered. I had Pickett as a lawyer for a year. He has good ideas. Decades of experience. But it appears no patience and time to see your case through in a timely manner. Here is my example. I hired him in January. In April my income was cut in half and I asked him to get a court date to get spousal support reduced accordingly.
January the next year, 8 months later we got our court date and reduction.
As a consequence I was not a happy customer and got rid of the firm.
After spending thousands for this ridiculous "service" that actually cost me thousands more with its delay, I refused the last bill of about 500. Hours later I was notified of a lien. Maybe the billing department should run the firm. They are on the ball.
Owner response
I am sorry you felt your experience was a poor one. Every family law case can be stressful on both parties. You are welcome to contact me to further discuss your concerns about the specifics of your case. Customer service is very important to me and to our firm. Unfortunately, we can never guarantee the outcome of any case nor the time frames in which the court works within. There are many more factors involved. Again, I'm happy to discuss any of your concerns with you. Sincerely, Kelly Bennett, General Manager.
PersonalizedDetailed StoryLikely Client Experience
Show all assigned tags (9)
case:personal_injury_generalstage:unknownresponse:personalizedstory:storyclient:likely_clientpi:yespeer:yesdepth:essayinjury:surgery
legal representation
Unknown
Mason is the best lawyer in the Tri-cities. He does what he says he will do. I was in a difficult situation and w/o his services and entire team, I don't think I would of made it. I got a second chance because of him and I ran with it and have a good life.
Owner response
We are so glad you had a wonderful experience and we appreciate your feedback! Congratulations on the new chapter in your life!
Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (14)
case:legal representationstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentioneddepth:mediumdimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:surgery
Defoe must have been the good lawyer in this firm because Steve can't win a case to save his life.
Simple case, but no strategy, we lost and even with low income had to pay alimony for years to come.
If you're going to use this law firm, make sure to stay on top of things because they won't be. Except for sending bills, they're no good.
Owner response
I'm sorry you had a poor experience. However, I believe you must be confused because to clarify, Steve's full name is Steve Defoe. Please contact me to further discuss your concerns. Customer service is very important to me as the General Manager.
Process Transparency (negative)Fee Transparency (negative)Needing a Lawyer (negative)Semi-PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
Show all assigned tags (15)
case:alimony, divorcestage:unknownresponse:semi_personalizedsentiment:negativestory:storyclient:likely_clientpi:yesdepth:detaileddimension:ProcessTransparencydimension-sentiment:ProcessTransparency:negativedimension:FeeTransparencydimension-sentiment:FeeTransparency:negativedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:negativeinjury:physical_therapy
Extremely unhappy with their services.
I paid top dollar for in my opinion extremely low quality service.
It seemed there interest was how much money they could make off me and not serving my interest.
I would NOT recommend this office to anybody for anyting !!!!!!
The only reason I gave them one star is because I cannot give them NO star .
Owner response
I am sorry you felt you did not receive the outcome you anticipated. Dissolutions are never easy and sometimes both sides feel as if they 'lost'. I am happy to discuss any specific concerns you have with our firm. Please feel free to contact me at: kelly@defoepickett.com or by phone: 509-734-8787.
Needing a Lawyer (negative)Holistic Advocacy (negative)Semi-PersonalizedSentiment: negativeGeneric ReviewLikely Client Experience
Show all assigned tags (12)
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:negativestory:genericclient:likely_clientpi:yesdepth:detaileddimension:NeedingLawyerdimension-sentiment:NeedingLawyer:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:negative
If you are a person who likes to win at any cost these are the perfect attorneys for you !
Needing a Lawyer (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (10)
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:shortdimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positive
I am not one to normally leave reviews for any business, but I am currently working with Defoe Pickett Law and I can say that everyone there has been wonderful. I have worked with both Steven Defoe and Mason Pickett, and I am confident in their skills at handling my situation. These men are very intelligent at what they do and I am glad I chose this firm to represent me. Initially, I was very uncertain at what to expect as I have never been to court before. However, the support staff has been very helpful at informing me of everything that I am to expect in this process. In conclusion, Defoe and Pickett, as well as paralegals Hannah and Kelly have been very compassionate and thorough with the work they do. They understand my situation and have been nothing but professional, supportive, and compassionate in what they do. If you want the right team, I recommend this firm.
Process Transparency (positive)Choosing Right Firm (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (15)
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:essaydimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivecompetitor:defoe pickett law
Evil lurks within those walls. No morals at all.
Holistic Advocacy (negative)No ResponseSentiment: negativeGeneric ReviewLikely Client Experience
Show all assigned tags (10)
case:personal_injury_generalstage:unknownresponse:nonesentiment:negativestory:genericclient:likely_clientpi:yesdepth:shortdimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:negative