Charisma has poor customer service. I called as a new client, asking to setup a time to talk with an atty. I heard her say "OH MY GOD" under her breath as I was talking. Charisma clearly lacks charisma. Would NOT USE
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Request a free case review from Rosen Harwood in Tuscaloosa, Alabama.
Rosen Harwood
Tuscaloosa Personal Injury Lawyer — 31 Client Reviews Analyzed
4.4(31 reviews)Rosen Harwood is a Personal Injury law firm in Tuscaloosa, AL, located at 2200 Jack Warner Pkwy STE 200 and reachable at +1205-344-5000. Clients have rated the firm 4.4 out of 5 across 31 public Google reviews, 10 of which include written feedback. The most recent written review is from jeff adams on May 8, 2026 (134 days ago).
Owner engagement: Rosen Harwood replies on 42% of visible Google reviews, and roughly 77% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
31 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Rosen Harwood is a personal injury law firm serving clients in Tuscaloosa, Alabama, located at 2200 Jack Warner Pkwy STE 200 35401.
Review evidence: Clients have left 31 public Google reviews averaging 4.4 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Tuscaloosa, Alabama firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 10 photos are public on Google; contact the firm to ask about consultation fees.
Contact Rosen Harwood at (205) 344-5000 or visit rosenharwood.com for a free case review.
31 public reviews and 18 written reviews.
Most recent written review from jeff adams: Nov 24, 2025 (299 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 78% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from jeff adams: Nov 24, 2025 (299 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Nov 24, 2025 (299 days ago). Compare that recency with the other firms you are considering.
Charisma has poor customer service. I called as a new client, asking to setup a time to talk with an atty. I heard her say "OH MY GOD" under her breath as I was talking. Charisma clearly lacks charisma. Would NOT USE
N/A
Very professional firm
2200 Jack Warner Pkwy STE 200, Tuscaloosa, AL 35401
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Most recent written review from jeff adams: Nov 24, 2025 (299 days ago)
Written Reviews
18
Average Rating
4.22
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Showing 18 of 18 written reviews.
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Case Type Unspecified
Unknown
Charisma has poor customer service. I called as a new client, asking to setup a time to talk with an atty. I heard her say "OH MY GOD" under her breath as I was talking. Charisma clearly lacks charisma. Would NOT USE
Owner response
Thank you for taking the time to share your feedback. Providing a professional and respectful client experience is a core value of our firm, and I am very sorry to hear about your interaction. What you described does not reflect the standards we expect from our team.<br><br>I am addressing this matter internally to ensure it is properly reviewed and to reinforce our expectations for client communications. If you would be willing, please contact me directly at (205) 469-1148 so we can discuss your experience and work toward resolving your concerns personally.<br><br>Matt Turner, Firm Administrator<br>
Case Type Unspecified
Unknown
N/A
Owner response
Dear Emily,<br>Thank you for taking the time to leave a review. We’re very sorry to see that your experience with our firm did not meet your expectations. Because your feedback did not include any details, we’d appreciate the opportunity to better understand what occurred and how we can address your concerns. <br>Please contact our office directly at 205-344-5000 or email us at inquiries@rosenharwood.com so we can personally review your situation. Our goal is always to ensure every client receives the highest level of professionalism, responsiveness, and care.
Case Type Unspecified
Unknown
Very professional firm
Owner response
Thank you for your kind words! We strive to render high quality, customized legal services and are glad to hear you have had a good experience.
Case Type Unspecified
Unknown
Their office processed my latest real estate purchase. Very professional, efficient, and personable. Highly recommended for real estate transactions. I have not utilized them for legal representation, so I can not rate their office on that aspect. However, after using them for my real estate transaction, I would not hesitate giving them a chance on legal matters. Highly recommended!!
Owner response
Thanks for your review! We are glad your transaction was handled to your satisfaction and we look forward to working with you again in the future.
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Unknown
A longtime staple in Tuscaloosa for your real estate closings .
Owner response
Thanks for the favorable review! Always good to get feedback, especially the positive kind!
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Ok
Owner response
Thanks for the favorable rating! We strive to provide comprehensive legal services to all of our clients.
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Handled my closing, explained everything well, very helpful
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Fantastic law firm. I highly recommend!
Owner response
Thank you for the positive feedback! We always strive to render excellent service to our clients!
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Unknown
Great Legal Firm
Owner response
Thank you for your kind words! Our goal is to always provide excellent customer service and assist you with your legal needs to your satisfaction.
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A very "homey" feel if that makes sense!
Owner response
Thank you for the positive feedback! We strive to provide good customer service in every legal matter brought to us. We appreciate you!
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Unknown
Never return call
Owner response
We strive always to be responsive to callers who contact our office seeking potential legal representation. This time we did not deliver a prompt response to your query. Since this time we have taken steps to ensure returned calls are made to potential clients so that no one has your same experience. Thank you for making us aware of your negative experience so that we can make things better!
Case Type Unspecified
Unknown
Excellent Customer Service
Owner response
Thank you for your kind words. We strive to deliver the best customer service possible to clients in all areas of our practice. We appreciate you sharing your positive experience.
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