Rosen Harwood Tuscaloosa Al review signals at a glance

Owner response

Thank you for taking the time to share your feedback. Providing a professional and respectful client experience is a core value of our firm, and I am very sorry to hear about your interaction. What you described does not reflect the standards we expect from our team.<br><br>I am addressing this matter internally to ensure it is properly reviewed and to reinforce our expectations for client communications. If you would be willing, please contact me directly at (205) 469-1148 so we can discuss your experience and work toward resolving your concerns personally.<br><br>Matt Turner, Firm Administrator<br>

Owner response

Dear Emily,<br>Thank you for taking the time to leave a review. We’re very sorry to see that your experience with our firm did not meet your expectations. Because your feedback did not include any details, we’d appreciate the opportunity to better understand what occurred and how we can address your concerns. <br>Please contact our office directly at 205-344-5000 or email us at inquiries@rosenharwood.com so we can personally review your situation. Our goal is always to ensure every client receives the highest level of professionalism, responsiveness, and care.

Owner response

Thank you for your kind words! We strive to render high quality, customized legal services and are glad to hear you have had a good experience.

Owner response

Thanks for your review! We are glad your transaction was handled to your satisfaction and we look forward to working with you again in the future.

Owner response

Thanks for the favorable review! Always good to get feedback, especially the positive kind!

Owner response

Thanks for the favorable rating! We strive to provide comprehensive legal services to all of our clients.

Owner response

Thank you for the positive feedback! We always strive to render excellent service to our clients!

Owner response

Thank you for your kind words! Our goal is to always provide excellent customer service and assist you with your legal needs to your satisfaction.

Owner response

Thank you for the positive feedback! We strive to provide good customer service in every legal matter brought to us. We appreciate you!

Owner response

We strive always to be responsive to callers who contact our office seeking potential legal representation. This time we did not deliver a prompt response to your query. Since this time we have taken steps to ensure returned calls are made to potential clients so that no one has your same experience. Thank you for making us aware of your negative experience so that we can make things better!

Owner response

Thank you for your kind words. We strive to deliver the best customer service possible to clients in all areas of our practice. We appreciate you sharing your positive experience.