The firm wasn't take new cases That's the first thing they need to tell you before you explain the whole situation.
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Ruiz Law Firm
McAllen Personal Injury Lawyer — 37 Client Reviews Analyzed
3.4(37 reviews)Ruiz Law Firm is a Personal Injury law firm in McAllen, TX, located at 118 Pecan Blvd and reachable at +1956-259-8200. Clients have rated the firm 3.4 out of 5 across 37 public Google reviews, 10 of which include written feedback. The most recent written review is from Jen Mrls on May 8, 2026 (92 days ago).
Owner engagement: Ruiz Law Firm replies on 41% of visible Google reviews, and roughly 67% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, clear next steps, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
37 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Ruiz Law Firm is a personal injury law firm serving clients in McAllen, Texas, located at 118 Pecan Blvd 78501.
Review evidence: Clients have left 37 public Google reviews averaging 3.4 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other McAllen, Texas firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 4 photos are public on Google; contact the firm to ask about consultation fees.
Contact Ruiz Law Firm at (956) 259-8200 or visit texasworklawyer.com for a free case review.
37 public reviews and 20 written reviews.
Most recent written review from Jen Mrls: Nov 26, 2025 (255 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 70% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Jen Mrls: Nov 26, 2025 (255 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Nov 26, 2025 (255 days ago). Compare that recency with the other firms you are considering.
The firm wasn't take new cases That's the first thing they need to tell you before you explain the whole situation.
Mauro helped me a few years ago. I strongly recommend him, aside from his knowledge he was kind and understanding, awesome lawyer and kept me informed the entire way. He won my case and I am extremely grateful. Thank you Mauro.
THE LADY THAT ANSWERED THE PHONE WAS SUPER RUDE I GOT ANOTHER LAWYER INSTEAD
118 Pecan Blvd, McAllen, TX 78501
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
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Most recent written review from Jen Mrls: Nov 26, 2025 (255 days ago)
Written Reviews
20
Average Rating
2.85
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Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
The firm wasn't take new cases That's the first thing they need to tell you before you explain the whole situation.
Owner response
I’m sorry to hear you felt the need to leave a 1-star review because we weren’t able to take on new cases. I truly hope you’ve been able to find the assistance you need.
Case Type Unspecified
Unknown
Mauro helped me a few years ago. I strongly recommend him, aside from his knowledge he was kind and understanding, awesome lawyer and kept me informed the entire way. He won my case and I am extremely grateful. Thank you Mauro.
Case Type Unspecified
Unknown
THE LADY THAT ANSWERED THE PHONE WAS SUPER RUDE I GOT ANOTHER LAWYER INSTEAD
Owner response
We are sorry the tone of the conversation was not to YOUR liking. To ensure we can effectively assess potential cases, our staff must ask several preliminary questions. This helps us confirm we are the right resource for their specific needs. If a caller chooses not to provide this information, our staff are instructed to end the conversation. We are pleased to hear you found the assistance you needed elsewhere. Have a wonderful weekend.
Case Type Unspecified
Unknown
Mauro took the time with me to discuss all the aspects of my case and always keep me updated on where it stood. He helped prepare me for my deposition and I aced it thanks to him. I was always clear on what was going on with my case because his legal staff rep Tammy always called me with updates. Mauro was easy to reach if I had any questions. Thank you Mauro!
Owner response
Thank you so much for the review. I am pleased you had a great experience with us.
Case Type Unspecified
Unknown
There's a reason for the low rating for this firm. Heather is very rude and it takes almost a month to get a call back. Do not bother contacting this law firm.
Owner response
🥱
Case Type Unspecified
Unknown
My sister went in for a consult & the receptionist took her information so she can consult it with the lawyer first & then give us a call back. It’s been about a month. How long does it take to talk to the lawyer?
Owner response
I am sorry your sister did not receive a call back. Our goal is to return every phone call. Please call the office and ask to speak to Mr. Ruiz' assistant. Please provide the assistant with your sister's name. We will investigate the matter. Thank you.
Case Type Unspecified
Unknown
Same thing with a “Tammy” she seems to be the common denominator in these negative reviews. Not sure if she’s the lawyer or the assistant but extremely poor service. I believe I said 5 words the rest was her interrupting me and assuming she knows the complete situation. Very disappointed. PROBABLY TAMMY REPLYING TO THIS REVIEW.
Owner response
One would think that being in your line of work you would appreciate a fair and honest evaluation of your situation. We do not mislead potential clients regarding their potential case. Since the Ruiz Law Firm was not able to assist you in your matter, you were referred to other attorneys who might be able to assist you. Thank you for calling.
Case Type Unspecified
Unknown
Rude staff costing them business.
Owner response
J, I am disappointed to hear about your sub-par experience. Sometimes we are unable to assist all individuals. We apologize for the inconvenience. Have a great rest of your day.
Case Type Unspecified
Unknown
After a brief phone screening, I was told the lawyer would contact me, and at least let me know if I had a case or not. The next day, the paralegal, or whoever was in office, NOT the attorney, called me and said, "they are not currently taking any new cases". So I guess if you need representation, look elsewhere!
Owner response
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Case Type Unspecified
Unknown
I went to you for help back in 2020 you didn’t even let me speak you contacted my atp attorney and took his word without even looking at my case if you would have sat with me and allowed me to show you my situation you would have been disgusted at the mistreatment and violations of my disability discrimination soon after the pandemic hit and I lost every chance of getting help recently I received a text from the school board president stating that it was not their choice it was the principal and superintendent that wanted me terminated 4 yrs later and I’m still been harrased
Owner response
You are incorrect. The year was 2018. I could not assist you, and I referred you to other attorneys who might be able to assist you. 🙌🏾
Case Type Unspecified
Unknown
Mauro Ruiz and Tammy Belez are an outstanding team. They know exactly how to handle your case and set real expectations. Don't fall for other attorney's out there with big advertisements and making promises they can't keep. Mauro and Tammy know the law and deliver results. Don't go anywhere else! Highly recommend.
Case Type Unspecified
Unknown
Super helpful, gave me all the advice I needed, same day I called got all the answers and advice. Thank you very much!
Owner response
Thank you!
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