Sandoval James Car Accident Personal Injury Lawyers Austin Austin Tx review signals at a glance

Sandoval James handled my case great and gave me the results I was looking for. S/O to Selena for taking care of business and getting my case handled the right way

I highly recommend this law firm. Everyone was very professional and attentive, especially Ms. Nubia, who was very professional in my case.

Burn, a very complicated job with testosterone and the cervix

I had a great experience with Sandoval and James law firm.

Good Lawyer and thank you for helping, and thanks to them I’m doing well.

"I highly recommend sandoval & james. They handled my Lyft car accident case with incredible professionalism and care. [Attorney's Name] was always accessible, answered all my questions clearly, and kept me informed every step of the way. The entire team made a very stressful situation much easier to navigate."

Thankful for Ms. Selena! The process has been a rollercoaster but thankfully she was the one to end this ride. I appreciate the customer service and communication wishing her role! There have been several change overs in my case with very low communication and in the short time she had it, she was able to close this out without me feeling the way I had been when this began. Thank you Selena! I hope yall are paying her well ;-)

Excellent work by lawyers André and Marco, a very professional team and 100% recommended. Likewise, case manager Mayra is always attentive to clients and provides the best service.

Sandoval and James was able to help me with my accident! They kept the line of communication open and always let me know what the next steps were for my case!

I had a great experience with Sandoval & James Car Accident & Personal Injury Lawyers in Austin. From the beginning, the team was professional, responsive, and genuinely cared about helping me through the process. A special thank you to Sugey for her outstanding customer service. She was friendly, knowledgeable, and always willing to answer my questions. She kept me informed every step of the way and made a stressful situation much easier to handle. I highly recommend Sandoval & James to anyone needing legal assistance after a car accident. Their dedication to their clients and excellent communication truly set them apart. Thank you, Sugey, and the entire team for all your hard work!

If I could give this firm zero stars, I would. We signed a contract with them, and within a week of becoming a client, communication essentially disappeared. I informed them that I was experiencing pain and needed a referral letter or documentation to seek chiropractic treatment, but I never received a response or the paperwork I requested. I called the office multiple times. Most of the time I couldn’t reach anyone directly, and when I did, messages were simply taken with no follow-up. I even asked the receptionist if I could have the direct phone number or email address of the person handling my case, and I was told they do not provide clients with direct contact information for their case manager. I’ve worked with several attorneys over the years and have never encountered a situation where a client couldn’t communicate directly with the person assigned to their case. Eventually, I decided to terminate my contract. When I called to do so, I was placed on hold for nearly 10 minutes, and suddenly James was available to speak with me. He apologized and stated that this was not how they normally conduct business. However, despite that conversation, it still took more than 48 hours to receive the termination paperwork. Unfortunately, my experience suggests that this is simply how the firm operates. Communication was poor, follow-up was lacking, and I spent far too much time trying to get basic responses. Based on my experience, I would not recommend this firm.

I am very satisfied and happy with the service I received from Sandoval & James. From the first call to the conclusion of my case, the entire team was very professional, attentive, and maintained excellent communication throughout the process. Something I truly appreciated was that they were able to assist me entirely in Spanish, which made everything much easier and more convenient for me. A special thank you to Jessie for all her help, patience, and support. She was always available to answer my questions and keep me informed. I highly recommend their services to anyone seeking professional, reliable legal representation with excellent customer service. Thank you so much for everything!