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Serrano Legal Solutions LLC Oak Brook Il review signals at a glance
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Average Rating
4.3
Total Reviews
45
PI Reviews
20
Text Reviews
45
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Review Snapshot
4.4
74 public reviews and 45 written reviews.
Recent Activity
Most recent written review from Tammy Butler: Feb 16, 2026 (146 days ago)
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Response Behavior
Replies on 24% of reviews
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Serrano Legal Solutions LLC Oak Brook Il client reviews
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All45 reviews
4.3
Most recent written review from Tammy Butler: Feb 16, 2026 (146 days ago)
Written Reviews
21
Average Rating
4.24
Reviews (30d)
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Reviews (90d)
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Older Archive
21
Assigned Tags (75)
Showing 21 of 45 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
This team was amazing! My mom had a lawyer prior to them that did absolutely nothing the whole first 10 months of my moms case. i found Serrano Legal Solutions and they were great to us from the start so i immediately fired the first lawyer.
My moms english is not the best but Samantha was great with translation and helping my mom understand when i wasnt present to help her. Now my moms divorced and living her best life thanks to this team!
Communication (positive)Needing a Lawyer (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
The team of ladies here are so amazing at what they do! Having worked with them on a recent parentage case, I can say with confidence that I made the right choice in going with this firm. An affordable and capable alternative in a sea of overpriced options.
Like any other reputable firm, they do experience periods of higher volume, but they always make sure to return emails, calls, and texts promptly. They work tirelessly to make sure your situation is handled with respect and care. A collaborative group that values your input and feedback, treating you like a person rather than another transaction. Family cases are almost always stressful, let Lisette and her team help to lighten your load. (Thank you to Lisette, Sam, and Odalis for allllll of your help!!)
Communication (positive)Fee Transparency (positive)Choosing Right Firm (positive)Case # Treatment (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Had an amazing experience with Serrano’s legal team. Especially Samantha and Odalis. They were very resourceful and made the process easy. Thank you for your dedication and hard work. All my questions were answered in a timely manner no hassles.
I was one of Lisette’s many clients and all I can say is she’s a fighter. My case took 3 years and more. I spent it. It’s not easy and I fought dime for dime. I asked for what I wanted and she got it done. Many times wanted to give in cause of daily struggles and bills but she works with you. In the end I got it and have my daughter. Have the upmost gratitude for her and her team that fought and checked up on me all the time. If you want a shark and I fighter , I recommend her . I would give more than 5 stars if I could. Her results showed and proved the inevitable. As a father fighting the system this is who you need. Thank you to Sam and Lisette and the whole team. My future is brighter with my daughter cause of you.
Process Length (negative)Lowball Pressure (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Choosing an attorney can be very frustrating, especially when it comes to custody cases, I did not want to hire a big law firm, and Lisette was highly recommended. Since day 1 Lisette and her team showed me they had the resources and the capacity to execute anything that came our way. I Wont get into specifics but we went against a big law firm, Lisette defended my rights as a father and never back down, they had no choice but to settle. Thanks to Lisette and her team I am part of that small percentage in the United States that has child custody. I highly recommend the Serrano Legal Solutions.
Process Transparency (positive)Choosing Right Firm (positive)Needing a Lawyer (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I want to take a moment to say how blessed i felt finding Abogada Lisette! She understood what i was looking for with my case. She was detailed with explaining the process for my case answered all my questions. I knew i was in good hands and it was a successful case. A plus for me was she spoke Spanish so i felt even more comfortable co-switching and knowing she understood me. I would highly recommend her!
I took a chance on Attorney Serrano since my husband had very bad experience with a previous attorney. But I am so impressed and amazed on how Atty Serrano literally handle this case and was able to do more in 1 day then what we had to deal with for more than 2 years with the previous atty. Customer service and communication was on point!!! My family finally has some relieve from this case, but I take it has a blessing to have found her. Thank you and your staff again for going beyond and for communicating step by step with us. I will 100% refer your office.
Owner response
Rocio, thank you so much. It was a pleasure to be of assistance to you. Best, G. Lisette Serrano
Communication (positive)Process Length (positive)Process Transparency (positive)Needing a Lawyer (positive)BoilerplateSentiment: positiveDetailed StoryLikely Client Experience
She was hired by a family member of mine. Admitted that the case for this person was unlike any other case shes taken on before, all she did was take THOUSANDS of dollars to literally lead the case no where. She ended up withdrawing after months of nothing. Do not recommend unless you have a case that requires little to no work. She will just take your money and give A LOT of empty promises then get upset when you tell her nothing is being done.
Owner response
I genuinely appreciate your feedback and respect that your "family member" does not want to provide their name. However, my firm does not make false promises of any sort. I always advise my client's prior to retaining my services that there are only two ways to conclude a case, either by agreement or going to trial. All my cases have different circumstances. I have found with my 10 years of experience as an attorney that there are a few people who get frustrated with the legal system even after I spend time explaining each and every detail to them. I ask that you give me a call and schedule an appointment so we can discuss your review further. I truly would hate that because of his/her misunderstanding of the law my reputation attempts to get negative feed back. Hope to hear from you soon. Thank you!
Process Length (negative)Process Transparency (negative)Fee Transparency (negative)Needing a Lawyer (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
I’ve been working with Serrano Legal Solutions for almost 2 years. The staff is very professional and takes the time to explain things to me. They are patient and flexible and work with me to ensure that I am supported and my legal needs are taking care of in a timely manner. Aside from that, Lisette is very knowledgeable and professional but also down to earth. She doesn’t talk to me like I am beneath her but as if she’s a partner with me throughout this process.
The staff is open and communicative. I’ve had nothing but pleasant experiences with each individual I’ve encountered.
Being involved in such draining proceedings is never fun but this firm has made it as positive of an experience as they are able considering the circumstances. Would highly recommend.
I have had the pleasure of working with Ms. Serrano with my contentious divorce. She and her team of knowledgeable individuals worked tirelessly to put my mind at ease and provided me with the best possible outcome. She is very personable and professional. She took extreme care in my case as if I were her own family member. I trusted her with everything I had, and this woman did NOT disappoint! She is reasonable with her prices. You will get more than what you pay for with this Lady. I am very pleased with my outcome and would highly recommend her to anyone needing a Family Lawyer. She is truly Top Tier. She will take care of you!
Finding Serrano was truly a blessing, She quickly resolved my divorce. I unfortunately used another Law Firm who drug it out for 3 years without any kind of resolution just alot of time and money . I was referred to her from a friend and it was refreshing to see how quickly & attentively they handled my case .They are wonderful communicators kept me informed at all times and got back to me in a timely manner when I had questions. I cannot say enough how much I appreciate her and her staff . She will be my go to referral if anyone I know needs help in the future, Truly cannot thank them enough!
The best lawyer for a divorce case. I could not belive how organized and prepared she was. I felt that she really understood what i was going thru, and she helped me get out of the nightmare I was in. Thank you for winning my case! I highly recommend her!