Communication

How responsive and communicative is the firm?

Process Length

How long does the legal process take?

Process Transparency

Are clients kept informed about case progress?

Fee Transparency

Are fees and costs clearly explained upfront?

Lowball Pressure

Does the firm resist insurance lowball offers?

Choosing Right Firm

How do clients decide this is the right firm?

Case # Treatment

Do clients feel like a number or a person?

Needing a Lawyer

Do clients feel the firm was necessary?

Lock-in Fear

Can clients leave without penalty?

Settlement Confusion

Is the settlement process clearly explained?

Marketing vs Reality

Does the firm deliver on its marketing promises?

Holistic Advocacy

Does the firm care about the whole person?