Excellent service and good attention
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The Flood Law Firm LLC
Waterbury Personal Injury Lawyer — 92 Client Reviews Analyzed
4.9(92 reviews)The Flood Law Firm LLC is a Personal Injury law firm in Waterbury, CT, located at 144 Buckingham St and reachable at +1860-854-7150. Clients have rated the firm 4.9 out of 5 across 92 public Google reviews, 10 of which include written feedback. The most recent written review is from elizabeth cabrera on May 8, 2026 (128 days ago).
Owner engagement: The Flood Law Firm LLC replies on 48% of visible Google reviews, and roughly 59% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: help during a stressful moment, care for the whole situation, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Atty Thompson and Flood Law are the attorneys most frequently named by clients in reviews of The Flood Law Firm LLC.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
92 reviews
Years Experience
Practice Areas
Office Location
Consultation
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The Flood Law Firm LLC is a personal injury law firm serving clients in Waterbury, Connecticut, located at 144 Buckingham St 06710.
Review evidence: Clients have left 92 public Google reviews averaging 4.9 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Waterbury, Connecticut firms before you decide.
Quick signals: attorneys named most often in reviews are Atty Thompson, Flood Law; the Google Business profile for this firm is verified; 34 photos are public on Google; contact the firm to ask about consultation fees.
Contact The Flood Law Firm LLC at (860) 854-7150 or visit thefloodlawfirm.com for a free case review.
92 public reviews and 20 written reviews.
Most recent written review from elizabeth cabrera: Mar 12, 2026 (185 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 100% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from elizabeth cabrera: Mar 12, 2026 (185 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 12, 2026 (185 days ago). Compare that recency with the other firms you are considering.
Excellent service and good attention
Atty Thompson is great, very professional. He just needs new staff! Maria and Ana H. were very unprofressional and rude throughout entire case, they wouldn't return calls/texts/emails or relay messages to the attorney. The communication was just not there at all. Today I was left waiting for over 10 minutes at the front window. Maria looked twice over at me and continued working. I decided to sit down and call to let them know I was there since they couldn't acknowledge me before. She came out and tried to say she didn't see me before, then said she thought I was with another group (there was no one else in the lobby but myself the whole time I was there). When I called her out on her excuses and said she saw me and that she was just being rude, she said I was rude too. Don't be upset because you got called out for being a rude employee and just do your job going forward. I would advise to avoid this Waterbury office altogether and go to the other location because the staff is unprofessional and unreliable. The only one really working there is Atty Thompson.
They did a great job/work with my case I recommend anyone for cases with motor accidents
144 Buckingham St, Waterbury, CT 06710
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Most recent written review from elizabeth cabrera: Mar 12, 2026 (185 days ago)
Written Reviews
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Average Rating
4.80
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Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
Excellent service and good attention
Owner response
Hello, thank you for your review!
Case Type Unspecified
Unknown
Atty Thompson is great, very professional. He just needs new staff! Maria and Ana H. were very unprofressional and rude throughout entire case, they wouldn't return calls/texts/emails or relay messages to the attorney. The communication was just not there at all. Today I was left waiting for over 10 minutes at the front window. Maria looked twice over at me and continued working. I decided to sit down and call to let them know I was there since they couldn't acknowledge me before. She came out and tried to say she didn't see me before, then said she thought I was with another group (there was no one else in the lobby but myself the whole time I was there). When I called her out on her excuses and said she saw me and that she was just being rude, she said I was rude too. Don't be upset because you got called out for being a rude employee and just do your job going forward. I would advise to avoid this Waterbury office altogether and go to the other location because the staff is unprofessional and unreliable. The only one really working there is Atty Thompson.
Owner response
We appreciate your feedback and your kind words about Attorney Thompson. Concerns regarding communication and client service are taken seriously and reviewed internally. Our goal is to provide a professional and respectful experience at every office location. We would appreciate the opportunity to discuss your concerns further and better understand your experience. Please contact us at 860-346-2695 at your convenience.
Case Type Unspecified
Unknown
They did a great job/work with my case I recommend anyone for cases with motor accidents
Owner response
Hi Mike, thank you so much for your review!
Case Type Unspecified
Unknown
CHARLES THOMPSON thank you very much for handling my case, great service, trustworthy and very committed to your work.
Owner response
Thank you for reviewing our firm!
Case Type Unspecified
Unknown
They’re very nice to me while speaking always keep me informed of what’s going on and tell me information when needed. Keeps my life easy and make me focus on myself 100% recommend
Owner response
Hello, thank you so much for your review!
Case Type Unspecified
Unknown
Charles Thompson is the best lawyer I've ever met. Thank you for helping me with my case. He's an excellent person, 100% recommended. I'm from Ecuador. Total guarantee. Blessings to all.
Owner response
Thank you so much for your feedback. We are delighted to know that attorney Charles Thompson's work was helpful and met your expectations. At Flood Law Firm, we strive to provide excellent service to each of our clients. We are available for any future inquiries. We wish you continued success and blessings.
Case Type Unspecified
Unknown
Attorney Pilicy-Ryan handled a personal injury case for a direct family member of mine & they have asked me to help them write this review. Erica was always on her "A" game, constantly and consistently communicated with me in a timely fashion, sometimes returning the calls after hours, or during one of her breaks during trial. She really is a dedicated personal injury lawyer, but more importantly she is compassionate and understanding of her clients. This attorney really took a specter of a case and turned it back around for the most desirable result one could imagine. I would highly recommend her to any person looking for a quality, no-nonsense, direct and very talented personal injury attorney. My family member had gone to another attorney closer to their home and the end result was less than desirable, pre-trial. Most attorneys will not take on a case that is already in process with another attorney, but Erica did and really was the answer to alot of prayers & meditation. I truly wish Google would let me write another review, just for her paralegal. It is important to mention her paralegal , Virginia Orzell. Virginia, because other than being an unbelievable human being, she is not easily shocked or otherwise taken aback by substantial details of the case where other people might find them too much to discuss. My family member was significantly injured and common every day facets of their life were affected, but Virginia was astute in taking great notes, communicating, reaching back out, and leaving detailed voice mails. She too would answer calls after hours or while home. In fact I think I got her one day bringing her family member somewhere at 5:30 and she still took the call! Imagine that our case was Godzilla and was it being attacked by a large insurance company (Rodan). They really thought they had us there for about a year or so--but I saw the big billboard that said very clearly "Flood Law Firm" and called, thank goodness. Well. Rodan thought they had Godzilla on the ropes, but in walks Erica Pilicy-Ryan with a big metaphorical trucking blue ray from the depth of her litigation soul and was like "Nope". Boom. And Rodan was held at bay, wishing he had never got into a fight with Godzilla in the first place. My family member and I thank Erica for the outstanding practice of law and we hope that other "lost" clients come to her first. They will be more than happy that they did. No gimmicks. No funny billboards that make you chuckle. Just hard core law--for middle class folks like us. Thank you both.
Owner response
Hello, thank you for helping write this amazing review. We appreciate the kind words said about our team members, they truly are amazing and are willing to help all clients that come to them. Thank you for trusting The Flood Law Firm!
Case Type Unspecified
Unknown
Flood Law, especially Attorney Fidalgo, really went to bat for me! Would recommend them 10 out 10!!
Owner response
Hi Jennifer, thank you for taking the time to share your feedback. We appreciate the kind words about our firm and our team!
Case Type Unspecified
Unknown
It was obvious Flood Law Firm had my best interest in mind from the start. Every step of the way was clearly identified without any surprises or unnecessary stress. Special thanks to Charles, Ana & Evelyn for the hard work and communication throughout the process.
Owner response
Hi Paul, we appreciate you taking the time to write a review. Thank you for trusting The Flood Law Firm with your case!
Case Type Unspecified
Unknown
Really good hard-working lawyers get you what you deserve let them take your case you will be satisfied they will make you happy and get you what you deserve and the future now I know where to go this is the right place I highly recommend you guys
Owner response
Hi Jesus, thank you for your review. We appreciate the kind words about our firm!
Case Type Unspecified
Unknown
Great lawyers always use them when needed
Owner response
Hi Manuel, thank you very much for your review!
Case Type Unspecified
Unknown
Flood law firm did an amazing job on my injury case attorney Ana made sure I received the payment I deserved for my injuries and then some I'm very satisfied with her service I would recommend anyone with an injury case to go see Ana she will take care of it I'm sure!
Owner response
Hello, thank you for your review! We appreciate your kind words about our firm.
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