Very disappointed in the direction we ended up going. Made a payment plan with them and it was explained that they would not file until everything was paid up front. I asked this question twice to the females I spoke to. I got all the information and paperwork they asked for in a timely matter. Didn’t get an update and had to deal with an AI assistant who couldn’t help out or spell the name correctly. After emailing them they finally called me and said yes we will review the paperwork. Then I got an email saying they won’t move forward until they have full payment. That threw up a red flag as dishonesty isn’t the best way to gain someone’s trust. I had a family member use them who recommended them and also mentioned to me their fees were never so high. Nights of getting all the paperwork organized to be lied to.
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