Case Type Unspecified
Unknown
I cannot comment on working with Evan himself as I didn't make it past the receptionist. I found Harlow Law Firm through my employer's Metlife providers listing for 'document review'. I only needed a contract document review before I sign it. When I called the reception, I was met with a curt, exasperated-sounding greeting when the phone was answered. I briefly explained my Metlife insurance and that I only needed a document review before being cut off by the receptionist who said "Evan only does estate planning!" I think that could have been explained in a less curt way and I also think some updates should be made to their Metlife provider profile so that others do not receive the same treatment when looking for similar services on Metlife.
Owner response
Hello Crystal, I am sorry my team did not treat you as professionally as they should have. I am going to address this with my staff and make sure it does not happen again. It’s true my services are largely limited to estate planning but I do occasionally make exceptions depending on my case load. My reception could have explained that in a better manner and we will work to improve that.