The Law Office Of Robert L Starr Thousand Oaks Ca review signals at a glance

I reached out to this firm for a consultation and was given a confirmed call time of 12:30 PM. I followed up, confirmed my availability, and provided my phone number. The call did not happen at the scheduled time. At 12:47 PM, when I reached out via email to confirm, I was told by Dominique Faye that they were still working on something else and would call shortly, without any advance notice of a delay. By 1pm the call had still not happened and as a result, I had to reschedule due to another commitment. While delays can happen, a lack of proactive communication reflects poorly on professionalism. Based on this experience, I was disappointed with the handling of a simple initial consultation and do not feel comfortable being represented by this firm.

Though I had the displeasure of purchasing a defective vehicle, I was lucky enough to work with Robert and Winnie on the resolve. They both were extremely easy to communicate with, straightforward, and gracious throughout. It’s obvious Robert and Winnie are true professionals, keeping me updated through the process and being transparent. I received full repayment, after about 6 months of signing with them. Though I hope to avoid a similar issue in the future, I know I have a great resource should the need arise.

If I could give this firm zero stars, I would. My Lemon Law case dragged on for over two years, and it was one of the most frustrating experiences I’ve ever had. From the start, communication was terrible I’d go weeks or even months with no response, and when someone finally replied, all I ever heard was “we’re waiting.” That was their favorite line. The front desk woman was extremely rude and unprofessional, especially once I was close to signing the settlement. The attitude I got from her was completely unacceptable for a place that claims to help people dealing with stressful situations. I had a very strong case that should’ve ended in a full buyback, but instead they settled for a weak “cash and keep” deal that clearly favored the other side. I wasn’t even properly walked through what I was signing the “explanation” lasted maybe 30 seconds, and I was left in the dark about what was actually happening. After realizing how bad the deal was, I took the time to write a detailed letter explaining how disappointed I was and how unfair the outcome felt. Not one person from the firm had the professionalism to respond not even my own lawyer. This firm showed zero communication, zero accountability, and zero respect for their clients. They completely mishandled my case and left me stuck with a terrible outcome after years of waiting. Don’t make the same mistake I did stay far away from this place.

Jessica and her team were amazing! They were professional, knowledgeable, and always kept me updated throughout the Lemon-Law process. I truly appreciate their dedication and highly recommend them to anyone in need of a great law firm.

Usually I don’t write reviews, but not this time. I can’t thank Robert enough for the way he and his team handled my case. Their dedication and expertise are outstanding and truly showed in how smoothly everything was handled. From day one, they explained every single step and kept me updated on the progress. If you’re looking for a team that combines professionalism with brilliance, and personal approach, this is the one. I genuinely highly recommend Robert and his incredible team.

Hi! Robert Starr and Trevor and their team are amazing. They helped me within 3-4 months get out of my lease and reimbursed for a car w significant safety defects and communicated wonderfully along the way. I highly recommend!!!

I had the pleasure of working with Mr. Starr’s law office, and I have to say—out of the thousands of law firms in Los Angeles, this is one you can really trust. Mr. Starr is an extremely knowledgeable and attentive attorney, and it’s clear that he puts his clients’ needs above everything else. I also want to give special thanks to his staff member, Mr. Trever, who truly went above and beyond. Even after my case was settled months ago, he still helped me recover the rest of the money I was owed. That kind of dedication is rare. I’m truly grateful for the professional support I received and for the chance to work with such an amazing team. If you’re looking for a law office you can count on, this is it.

Saying these guys are AWESOME is an understatement.. This team is phenomenal... Don't hesitate to reach out to them if you need the services they offer... Couldn't be happier!!!

I want to express my deepest gratitude to this company who helped me get my broken Tesla back to the dealer. I especially want to mention the great job Winnie did, she was top notch! It was a pleasure working with these guys and I will continue to do business with them!

Second great experience with this law firm Thank You Robert and Winnie for your help in settling our case! Highly recommend to anyone needing an attorney for a lemon vehicle.

I really appreciate this group because they took my case, negotiated professionally & got me back more that I asked for in my settlement. They met my expectations and exceeded. Winnie kept in constant and prompt communication as well. Thank you!

I hired them for a case. I was sold a lemon from CARVANA. My legal team did an amazing job and was in great communication with me. I refer this firm to friends and family that have lemon law issues.