Wasn't informed that case manager (Katy) i was happy with her no longer at the lawfirm...I just after calling a month and no response of my text I found out my new case manager Jazmyn...
CrashStory
!
Analyzing Data...
Analyzing Data...
Request a free case review from The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys in Naples, Florida.
The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys
Naples Personal Injury Lawyer — 364 Client Reviews Analyzed
4.9(364 reviews)The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys is a Personal Injury law firm in Naples, FL, located at 720 Goodlette-Frank Rd #304 and reachable at +1239-251-5279. Clients have rated the firm 4.9 out of 5 across 364 public Google reviews, 8 of which include written feedback. The most recent written review is from ronnie mcallister on Jun 5, 2026 (63 days ago).
Owner engagement: The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys replies on 12% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and personal attention. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
364 reviews
Years Experience
Practice Areas
Office Location
Consultation
Each button opens a new tab with a ready-made prompt that references this CrashStory page and the key facts already shown here.
The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys is a personal injury law firm serving clients in Naples, Florida, located at 720 Goodlette-Frank Rd #304 34102.
Review evidence: Clients have left 364 public Google reviews averaging 4.9 out of 5, 8 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Naples, Florida firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 78 photos are public on Google; contact the firm to ask about consultation fees.
Contact The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys at (239) 251-5279 or visit attorneyshapiro.com for a free case review.
364 public reviews and 16 written reviews.
Most recent written review from dieter gruetzner: May 31, 2026 (68 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 100% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from dieter gruetzner: May 31, 2026 (68 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from May 31, 2026 (68 days ago). Compare that recency with the other firms you are considering.
Wasn't informed that case manager (Katy) i was happy with her no longer at the lawfirm...I just after calling a month and no response of my text I found out my new case manager Jazmyn...
We highly recommend,Had a great outcome and was so less stressful having a wonderful case manager to help us the whole way!
Tatiana was so helpful. I really appreciated her help. She is a star in your office.
720 Goodlette-Frank Rd #304, Naples, FL 34102
Recent crash data for the area around The Law Offices of Marc L. Shapiro - Car Accident & Personal Injury Attorneys loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from dieter gruetzner: May 31, 2026 (68 days ago)
Written Reviews
16
Average Rating
4.63
Reviews (30d)
0
Reviews (90d)
2
Older Archive
16
Assigned Tags (3)
Showing 16 of 16 written reviews.
1 star
1
2 star
0
3 star
1
4 star
0
5 star
14
Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
Unknown
Wasn't informed that case manager (Katy) i was happy with her no longer at the lawfirm...I just after calling a month and no response of my text I found out my new case manager Jazmyn...
Owner response
Hi Dieter! Thank you for the 5-star rating! We're glad you had a positive experience with our team. We appreciate your support! If there's anything more we can do for you in the future, please don't hesitate to reach out.<br><br>Edit:<br>Thank you for your feedback. Please know that your new case manager reached out right away, and our team remains committed to keeping you informed throughout your case. While team members may change, the level of service, expertise, and dedication to your case does not. We’re glad you’re now connected with Jazmyn and look forward to continuing to provide the care and attention you deserve. Should you have any questions, please call us at (239) 500 5000
Case Type Unspecified
Unknown
We highly recommend,Had a great outcome and was so less stressful having a wonderful case manager to help us the whole way!
Owner response
Thank you so much for recommending us, Ronnie. We’re delighted our case manager could make your personal injury process less stressful and help secure a great outcome. We appreciate you recognizing our team’s support every step of the way. It means a lot to us to have your trust.
Case Type Unspecified
Unknown
Tatiana was so helpful. I really appreciated her help. She is a star in your office.
Owner response
Thank you, Eileen, for the wonderful review. We are so pleased she provided the support you needed, and Tatiana is truly a star on our team. Your kind words encourage us as we assist clients with personal injury concerns. We will share your praise with Tatiana and appreciate you trusting us.
Case Type Unspecified
Unknown
Marc L Shapiro one of the best law offices in SOFLO returning client btw.Whole staff is friendly and determine on getting things done! Was a wait but i appreciate you guys honestly thanks so much.
Owner response
Thank you, Kareem, for the kind five-star review and for returning to our office. We appreciate your recognition of Marc L. Shapiro and our team for being friendly and determined to get things done. We know the wait was longer than you’d like, and we truly appreciate your patience. We handle personal injury matters and are glad you felt well cared for by us. We look forward to assisting you again and thank you for your trust.
Case Type Unspecified
Unknown
Very satisfied
Owner response
Thank you for your 5-star rating. We are pleased to hear that you are very satisfied with our services. Should you require assistance with any personal injury matters in the future, please do not hesitate to contact us. We appreciate your trust and look forward to assisting you again.
Case Type Unspecified
Unknown
My mother had a slip & fall. After reading the reviews we decided to reach out to The Law Offices of Marc L. Shapiro. We were assigned with Attorney Randall Austin and we are very pleased with his professionalism & customer service as well as the other staff in the office, especially his assistant Jessica. Their service was excellent from our initial visit and throughout the process. We were always notified of where the case was and all upcoming events. They went above & beyond. We would highly recommend this law firm.
Owner response
Thank you, Araceli, for choosing us and trusting our firm after your mother’s slip and fall personal injury. We are delighted that our team provided professional service and clear communication throughout the process. We appreciate your recommendation and are grateful you recognized our efforts to go above and beyond. Please know we are here to assist with any future needs.
Case Type Unspecified
Unknown
They helped me settle my case quickly and efficiently making sure I was heard and taken care of every step of the way! I highly recommend them to anyone who asks!
Owner response
Thank you for trusting us and for recommending our firm. We're glad we could help resolve your personal injury case quickly and make sure you felt heard and supported every step of the way. We appreciate your kind words and are here for anyone who asks about personal injury help.
Case Type Unspecified
Unknown
After my car accident, I was fortunate to work with an amazing team that showed true dedication to their clients from start to finish. Their communication was outstanding—they kept me informed every step of the way. I especially want to recognize my case manager, Sofoni, who was absolutely amazing. Sofoni was attentive, compassionate. The Pi department were professional and dedicated and truly made a difference during a very stressful time. The entire team genuinely cared about my well-being, not just the case. I highly recommend them to anyone looking for a knowledgeable, caring, and trustworthy team after an accident.
Owner response
Thank you so much for sharing your experience and for recommending us. We're thrilled that our team in the personal injury department provided attentive, compassionate, and professional support during such a stressful time. It means a lot that our communication and care for your well-being stood out. We appreciate you trusting us and are grateful for your kind words.
Case Type Unspecified
Unknown
UNETHICAL! Pays for a service that calls people, UNSOLICITED, to ask if they need an attorney. I got transferred all the way to intake in his office. Look for more info in his Florida Bar Association listing and BBB.
Owner response
We take allegations of unethical conduct very seriously. Our firm does not, and has never, engaged in unsolicited outreach in violation of ethical or legal standards, nor do we work with any third-party services that do so.<br>In fact, we have a recorded call in which you contacted our office directly and specifically stated you were seeking an attorney for an auto accident. This makes your claim that we reached out to you without cause extremely confusing and concerning.<br>If there has been any misunderstanding, we welcome the opportunity to clarify and resolve it. However, if this review was left in bad faith, or to benefit a competitor, particularly one you may be affiliated with, we will pursue all appropriate legal remedies.<br>Please feel free to reach out to our office directly at 239-500-5000 so we can address this properly.
Case Type Unspecified
Unknown
I put these wonderful Attorneys through an emotional rollercoaster. I didn't mean to, just life got in the way. Even with all that was said and done, Marc Shapiro and his team , professionally and wholeheartedly allowed me to vent my frustration and work through issues regarding my family's situation. I would recommend this law firm for all needs in this precarious world in which we live. Thank you very much. Sincerely Ryan Clark
Owner response
Thank you for your kind words, Ryan. We're glad to hear that Marc Shapiro and our team could provide you with the support and understanding you needed during such a challenging time. Navigating personal injury cases can indeed be overwhelming, and it's our priority to assist our clients in any way possible. We appreciate your recommendation and are here to help with any future legal needs. Your trust means a lot to us.
Case Type Unspecified
Unknown
Excellent service and they are the best at what they do.
Owner response
Thank you for your kind words, Pepe. We're thrilled to hear you had an excellent experience with our team. Our commitment to providing top-notch service in personal injury cases is always our priority, and your feedback fuels our dedication. We appreciate your support and look forward to assisting you again in the future.
Case Type Unspecified
Unknown
I have to be honest. Marc Shapiro and his professional, attentive, and caring team really came through for my Mother and me. I had made some disparaging remarks prior while going thru very severe family and personal issues. I deeply regret having posted such a negative review, however like a family spat sometimes you lash out at the ones trying to help you the most. So forgive me Mr. Shapiro and staff, y'all exude professionalism to the extreme. I would recommend this law firm for all needs a person or family might need in the course of such a precarious world. Thank you Sincerely Ryan Clark aka "Joey"
Owner response
Thank you, Joey, for your kind words and for taking the time to share your experience with our team. We understand that personal injury cases can be incredibly challenging, especially when they involve family matters. Your acknowledgment of our professionalism motivates us to continue providing the best support possible. If you ever need assistance again, whether related to personal injury or other legal needs, we are here to help. We appreciate your recommendation and trust in us.
2 other offices for this firm
Other personal injury lawyers near this office
Browse all personal injury lawyers serving Naples, Florida.
View All Naples LawyersCompare nearby firms, browse city lawyer directories, and read case-type guides before you decide who to contact.
0 this week, 0 this month
Last review 58d ago
stable