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Review Intelligence
The Law Offices Of Marc L Shapiro Car Accident Personal Injury Attorneys Naples Fl review signals at a glance
CrashStory aggregates public review patterns for The Law Offices Of Marc L Shapiro Car Accident Personal Injury Attorneys Naples Fl so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.6
Total Reviews
43
PI Reviews
43
Text Reviews
39
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Review Snapshot
4.9
364 public reviews and 39 written reviews.
Recent Activity
Most recent written review from dieter gruetzner: May 31, 2026 (69 days ago)
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Response Behavior
Replies on 12% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
The Law Offices Of Marc L Shapiro Car Accident Personal Injury Attorneys Naples Fl client reviews
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All39 reviews
4.5
Most recent written review from dieter gruetzner: May 31, 2026 (69 days ago)
Written Reviews
39
Average Rating
4.51
Reviews (30d)
0
Reviews (90d)
2
Older Archive
39
Assigned Tags (3)
Showing 39 of 39 written reviews.
1 star
4
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5 star
33
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Wasn't informed that case manager (Katy) i was happy with her
no longer at the lawfirm...I just after calling a month and no response of my text I found out my new case manager Jazmyn...
Owner response
Hi Dieter! Thank you for the 5-star rating! We're glad you had a positive experience with our team. We appreciate your support! If there's anything more we can do for you in the future, please don't hesitate to reach out.<br><br>Edit:<br>Thank you for your feedback. Please know that your new case manager reached out right away, and our team remains committed to keeping you informed throughout your case. While team members may change, the level of service, expertise, and dedication to your case does not. We’re glad you’re now connected with Jazmyn and look forward to continuing to provide the care and attention you deserve. Should you have any questions, please call us at (239) 500 5000
We highly recommend,Had a great outcome and was so less stressful having a wonderful case manager to help us the whole way!
Owner response
Thank you so much for recommending us, Ronnie. We’re delighted our case manager could make your personal injury process less stressful and help secure a great outcome. We appreciate you recognizing our team’s support every step of the way. It means a lot to us to have your trust.
Tatiana was so helpful. I really appreciated her help. She is a star in your office.
Owner response
Thank you, Eileen, for the wonderful review. We are so pleased she provided the support you needed, and Tatiana is truly a star on our team. Your kind words encourage us as we assist clients with personal injury concerns. We will share your praise with Tatiana and appreciate you trusting us.
Marc L Shapiro one of the best law offices in SOFLO returning client btw.Whole staff is friendly and determine on getting things done! Was a wait but i appreciate you guys honestly thanks so much.
Owner response
Thank you, Kareem, for the kind five-star review and for returning to our office. We appreciate your recognition of Marc L. Shapiro and our team for being friendly and determined to get things done. We know the wait was longer than you’d like, and we truly appreciate your patience. We handle personal injury matters and are glad you felt well cared for by us. We look forward to assisting you again and thank you for your trust.
Thank you for your 5-star rating. We are pleased to hear that you are very satisfied with our services. Should you require assistance with any personal injury matters in the future, please do not hesitate to contact us. We appreciate your trust and look forward to assisting you again.
My mother had a slip & fall. After reading the reviews we decided to reach out to The Law Offices of Marc L. Shapiro. We were assigned with Attorney Randall Austin and we are very pleased with his professionalism & customer service as well as the other staff in the office, especially his assistant Jessica. Their service was excellent from our initial visit and throughout the process. We were always notified of where the case was and all upcoming events. They went above & beyond. We would highly recommend this law firm.
Owner response
Thank you, Araceli, for choosing us and trusting our firm after your mother’s slip and fall personal injury. We are delighted that our team provided professional service and clear communication throughout the process. We appreciate your recommendation and are grateful you recognized our efforts to go above and beyond. Please know we are here to assist with any future needs.
They helped me settle my case quickly and efficiently making sure I was heard and taken care of every step of the way! I highly recommend them to anyone who asks!
Owner response
Thank you for trusting us and for recommending our firm. We're glad we could help resolve your personal injury case quickly and make sure you felt heard and supported every step of the way. We appreciate your kind words and are here for anyone who asks about personal injury help.
After my car accident, I was fortunate to work with an amazing team that showed true dedication to their clients from start to finish. Their communication was outstanding—they kept me informed every step of the way.
I especially want to recognize my case manager, Sofoni, who was absolutely amazing. Sofoni was attentive, compassionate. The Pi department were professional and dedicated and truly made a difference during a very stressful time.
The entire team genuinely cared about my well-being, not just the case. I highly recommend them to anyone looking for a knowledgeable, caring, and trustworthy team after an accident.
Owner response
Thank you so much for sharing your experience and for recommending us. We're thrilled that our team in the personal injury department provided attentive, compassionate, and professional support during such a stressful time. It means a lot that our communication and care for your well-being stood out. We appreciate you trusting us and are grateful for your kind words.
UNETHICAL! Pays for a service that calls people, UNSOLICITED, to ask if they need an attorney. I got transferred all the way to intake in his office. Look for more info in his Florida Bar Association listing and BBB.
Owner response
We take allegations of unethical conduct very seriously. Our firm does not, and has never, engaged in unsolicited outreach in violation of ethical or legal standards, nor do we work with any third-party services that do so.<br>In fact, we have a recorded call in which you contacted our office directly and specifically stated you were seeking an attorney for an auto accident. This makes your claim that we reached out to you without cause extremely confusing and concerning.<br>If there has been any misunderstanding, we welcome the opportunity to clarify and resolve it. However, if this review was left in bad faith, or to benefit a competitor, particularly one you may be affiliated with, we will pursue all appropriate legal remedies.<br>Please feel free to reach out to our office directly at 239-500-5000 so we can address this properly.
I put these wonderful Attorneys through an emotional rollercoaster. I didn't mean to, just life got in the way. Even with all that was said and done, Marc Shapiro and his team , professionally and wholeheartedly allowed me to vent my frustration and work through issues regarding my family's situation. I would recommend this law firm for all needs in this precarious world in which we live. Thank you very much.
Sincerely
Ryan Clark
Owner response
Thank you for your kind words, Ryan. We're glad to hear that Marc Shapiro and our team could provide you with the support and understanding you needed during such a challenging time. Navigating personal injury cases can indeed be overwhelming, and it's our priority to assist our clients in any way possible. We appreciate your recommendation and are here to help with any future legal needs. Your trust means a lot to us.
Excellent service and they are the best at what they do.
Owner response
Thank you for your kind words, Pepe. We're thrilled to hear you had an excellent experience with our team. Our commitment to providing top-notch service in personal injury cases is always our priority, and your feedback fuels our dedication. We appreciate your support and look forward to assisting you again in the future.
I have to be honest. Marc Shapiro and his professional, attentive, and caring team really came through for my Mother and me. I had made some disparaging remarks prior while going thru very severe family and personal issues. I deeply regret having posted such a negative review, however like a family spat sometimes you lash out at the ones trying to help you the most. So forgive me Mr. Shapiro and staff, y'all exude professionalism to the extreme. I would recommend this law firm for all needs a person or family might need in the course of such a precarious world. Thank you
Sincerely
Ryan Clark aka "Joey"
Owner response
Thank you, Joey, for your kind words and for taking the time to share your experience with our team. We understand that personal injury cases can be incredibly challenging, especially when they involve family matters. Your acknowledgment of our professionalism motivates us to continue providing the best support possible. If you ever need assistance again, whether related to personal injury or other legal needs, we are here to help. We appreciate your recommendation and trust in us.
Wasn't informed that case manager (Katy) i was happy with her
no longer at the lawfirm...I just after calling a month and no response of my text I found out my new case manager Jazmyn...