Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
9 reviewsI received a return call in a timely manner to discuss my issue and was informed of various aspects of my case in a way that was very understandable to me as a non-attorney. The attorney also did not sound demeaning, rather, was very patient, pleasant, and helpful.
Owner response
Hi Elisabeth! Thank you so much for taking the time to share your experience. We’re so glad to hear that you felt supported and clearly informed throughout your conversation. Our team always strives to ensure that every client feels respected and confident in understanding their case, and your kind words mean a lot to us. If there's anything more we can do for you, please don’t hesitate to reach out. We’re always here to help!
Communication (positive)Process Transparency (positive)Case # Treatment (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal injurystage:unknownresponse:personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positive
Friend of mine recommended this law firm for setting up our living trust.
They are so straightforward and very fast. No time was wasted.
Owner response
Thanks Janet, appreciate the nice review, we were happy to help! If you ever need anything else or have any questions down the road, just let us know.
Process Length (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Non-Client / Consultation
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case:living truststage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_non_clientpi:yesdepth:mediumdimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positive
Great job. Very professional and expeditious.
Owner response
Thank you Adrian, we appreciate your feedback.
Process Length (positive)Holistic Advocacy (positive)BoilerplateSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:boilerplatesentiment:positivestory:genericclient:likely_clientpi:yesdepth:shortdimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
Had a positive experience with Werner Law Firm. Sarahi Mejia and Melissa Galvan were very professional and informative.
Owner response
Thank you Dennis, Sarahi and Melissa appreciate the compliment! We were happy to help. If you ever have any questions, please feel free!
Communication (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivecompetitor:werner law firm
Extremely satisfied from point of first contact through the entire process of updating our Family Living Trust. Sarahi and Melissa kept me well informed and updated at all times leaving me with peace of mind knowing that everything was being processed satisfactorily. Thank you all so much!
Owner response
Thanks Domenic, we are glad that we were able to help! If you ever have any questions, please feel free!
Communication (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:estate planningstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positiveinjury:physical_therapy
I am blessed to have found someone like Troy who has been so helpful during this difficult time of loss. He has been kind and generous with sympathy, which makes this whole painful process bringing to a closure with some peace.
Owner response
Thank you for the kind words Julie, we are happy to help. If you ever have any other questions, please feel free to contact us.
Process Length (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:wrongful deathstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:closuredepth:mediumdimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:surgery
The firm was friendly with any questions, very timely and thorough. We’re happy and would recommend to family and friends.
Owner response
Thanks Molly! We appreciate the kind words, it was a pleasure assisting you!
Communication (positive)Process Length (positive)BoilerplateSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:boilerplatesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessLengthdimension-sentiment:ProcessLength:positive
I have such an appreciation for Mr Randy Gruen When I came to the Werner Law Firm I was anxious and had been intimidated by family members. Mr Gruen made it easier for me because of his matter of fact communication skills. Other staff were also kind whenever I called with a question. I would recommend your firm to a friend. Thank you,
Clara Madrid Snaer
.
Owner response
Thank you for the kind words Clara, we were happy to help! If you ever need anything else, please feel free!
Communication (positive)Process Transparency (positive)Choosing Right Firm (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivecompetitor:werner law firm
Everything was smooth and clear in preparing our trust. The people we worked with helped us along the way. This was especially helpful since we had our baby twins with us during the appointment. I get quick responses to questions I ask even after the trust was completed.
Owner response
Dear Jamie,<br><br>We were happy to help take care of this for you. If you ever have any questions, please feel free!
Communication (positive)Process Transparency (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive