If I could rate it 100 times, it would be 1 star every time for the terrible service! We are a Vietnamese business client, and as soon as we contacted them, the employee who answered said they didn't have time to speak with us. When we asked to send an email, they said no, they only speak with clients they are currently working with. What?! We were shocked! Just because we have clients doesn't mean we don't need more? How can they be so arrogant when they're so busy?! Or maybe they thought we were calling from a business and were just trying to advertise, but whatever the case, their unprofessional and disrespectful attitude towards others is completely unacceptable for a workplace that values fairness, equality, and credibility like this!
Owner response
Thank you for sharing your feedback. We take professionalism and respectful communication very seriously, which is why we were very surprised to read this review, as it does not reflect our office policies or how we treat prospects or existing clients.<br>Our firm welcomes all inquiries, whether from new clients, existing clients, or individuals simply seeking information about our services. We do not turn people away because they are “not showing clients.” However, due to strict confidentiality and ethical obligations, we cannot discuss another person's case, legal matter, or results with third parties who are not the client directly involved in the matter. This applies even if the caller is a relative, friend, or business associate.<br>For new inquiries, our office is always happy to schedule a consultation and discuss how we may assist with your own legal matter. As with many law firms, we generally do not provide detailed legal consultations or discuss sensitive case information over unsolicited phone calls.<br>We believe there may have been a misunderstanding regarding our confidentiality obligations, or this review may not accurately reflect the conversation that took place. Still, we remain committed to treating everyone with courtesy, professionalism, and respect.<br>Thank you for sharing your feedback. Our office always prioritizes professionalism and respectful communication, so we were surprised to read this review as its content does not accurately reflect our work policies or how we treat current and potential clients.<br><br>Our office welcomes all calls and requests for assistance, whether from new clients, existing clients, or those seeking legal services. We do not refuse a conversation simply because someone is “not a current client.” However, due to our strict confidentiality obligations and professional ethics, we cannot discuss any client’s case, results, or legal issues with a third party other than the person involved. This applies even if the caller is a relative, friend, or business partner.<br><br>For new clients, we are always ready to schedule a consultation to discuss your specific legal issue and how we can assist you. Like many other law firms, we generally do not provide detailed consultations or exchange sensitive information via unscheduled phone calls.<br><br>We believe there may have been a misunderstanding regarding professional confidentiality obligations, or that this assessment does not accurately reflect the content of the actual conversation. Nevertheless, we remain committed to serving everyone with courtesy, professionalism, and respect.