I’m trying to understand how your firm maintains 5‑star reviews when I’ve been calling for the last four weeks with no follow‑up. Every time I reach Hanna, she says she will call back, but I never receive a return call. Today I was placed on hold for five minutes and then hung up on. Vargas Gonzalez, this has been extremely frustrating. No one called me for my scheduled appointment — I had to keep calling and leaving messages. I finally received a call from you, but I missed it because no one told me what time you would be calling. At this point, it feels like either your staff is not trained properly or the firm is overwhelmed with too much work. The lack of communication has turned this into a circus Chris
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