Jake Lorraine★★★★★Jan 28, 2026 (134 days ago)
We worked twice with Deanna and she's been outstanding. Very on-top of everything, communicative, and doesn't miss a beat. Great experience both times.
CrashStory
!
Analyzing Data...
Analyzing Data...
Request a free case review from Ward | Arcuri in New Hartford, New York.
Ward | Arcuri
New Hartford Personal Injury Lawyer — 24 Client Reviews Analyzed
3.8(24 reviews)Ward | Arcuri is a Personal Injury law firm in New Hartford, NY, located at 84 Genesee St and reachable at +1315-797-7300. Clients have rated the firm 3.8 out of 5 across 24 public Google reviews, 12 of which include written feedback. The most recent written review is from Jake Lorraine on Jan 28, 2026 (134 days ago).
Owner engagement: Ward | Arcuri replies on 8% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
24 reviews
Years Experience
Practice Areas
Office Location
Consultation
Each button opens a new tab with a ready-made prompt that references this CrashStory page and the key facts already shown here.
Ward | Arcuri is a personal injury law firm serving clients in New Hartford, New York, located at 84 Genesee St 13413.
Review evidence: Clients have left 24 public Google reviews averaging 3.8 out of 5, 12 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other New Hartford, New York firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 10 photos are public on Google; contact the firm to ask about consultation fees.
Contact Ward | Arcuri at (315) 797-7300 or visit wardarcuri.com for a free case review.
24 public reviews and 12 written reviews.
Most recent written review from Jake Lorraine: Jan 28, 2026 (134 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 8% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from Jake Lorraine: Jan 28, 2026 (134 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
11 reviews currently have no visible owner response, so the written feedback matters more than response style.
The newest written review in this dataset is from Jan 28, 2026 (134 days ago). Compare that recency with the other firms you are considering.
We worked twice with Deanna and she's been outstanding. Very on-top of everything, communicative, and doesn't miss a beat. Great experience both times.
Zero stars if I could. No issue with the lawyers but the customer service is terrible, specifically Barb. Extremely rude and strangely aggressive right at the beginning of the call. Argued over me so didn’t even understand my original question. And apparently it’s common practice at an esteemed law firm to slam the phone on the receiver while I was mid sentence. Truly appalled. Called back to speak with someone about it and they didn’t care. The other women never even apologized for how rude and disrespectful Barb was. that’s how they treat their paying customers, beware!
Highly experienced and compassionate firm.
84 Genesee St, New Hartford, NY 13413
Recent crash data for the area around Ward | Arcuri loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Jake Lorraine: May 8, 2026 (34 days ago)
Written Reviews
10
Average Rating
3.20
Reviews (30d)
0
Reviews (90d)
10
Older Archive
10
Assigned Tags (3)
Showing 10 of 10 written reviews.
1 star
4
2 star
0
3 star
0
4 star
2
5 star
4
Reviews older than 30 days are kept available in pages of 12.
Jake Lorraine
Personal Injury
Unknown
We worked twice with Deanna and she's been outstanding. Very on-top of everything, communicative, and doesn't miss a beat. Great experience both times.
Megan Rockhill
Personal Injury
Unknown
Zero stars if I could. No issue with the lawyers but the customer service is terrible, specifically Barb. Extremely rude and strangely aggressive right at the beginning of the call. Argued over me so didn’t even understand my original question. And apparently it’s common practice at an esteemed law firm to slam the phone on the receiver while I was mid sentence. Truly appalled. Called back to speak with someone about it and they didn’t care. The other women never even apologized for how rude and disrespectful Barb was. that’s how they treat their paying customers, beware!
Mercedes Wahl
Personal Injury
Unknown
Highly experienced and compassionate firm.
Amber Hammes
Personal Injury
Unknown
Zero stars
Stephanie
Personal Injury
Unknown
Poor customer service. Make sure your ducks are in a row before the day you go because they will be less than helpful.
James Dersherl
Personal Injury
Unknown
This is the best Law firm in the area especially for estate planning, everyone was so nice and helpful
Mike DeZotell
Personal Injury
Unknown
Awesome, easy to work with, down to earth. These guys do everything for you.
Doug Antl
Personal Injury
Unknown
i8
Vanessa Hahn
Personal Injury
Unknown
My husband and I used them for the purchase of our house. Highly do not recommend. They don’t show any compassion or care to their clients. This law office did not advocate or push anything along for us and we ended up being without a home for over a month. I wouldn’t even be as mad if they ever answered their phones. When I would call they always said the person was not in the office and would leave a message and NEVER received any calls back. It wasn’t just us they never called back either, it was also our real estate agents on both ends and our mortgage guy. Our mortgage guy was pushing much harder for us to close than this office. It took us over 16 weeks to close on our new house when up to the week of closing on our old house, all was good. They blamed the sellers attorney: I don’t know who’s fault it was but I do know that this law office was the only part of the team That was incredibly difficult to work with and unprofessional to our entire real estate team. I have seen that on their negative comments here, they write they are sorry and want to help but they wouldn’t even answer their phone while we were working with them. I would say they truly just don’t care about their clients
Judy Newman
Personal Injury
Unknown
Went to an Estate Planning Seminar. Was very interesting.
Other personal injury lawyers near this office
Browse all personal injury lawyers serving New Hartford, New York.
View All New Hartford LawyersCompare nearby firms, browse city lawyer directories, and read case-type guides before you decide who to contact.
Showing fallback links while lawyer performance data refreshes.