William Mattar Rochester Accident Lawyers

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Thank you, Wesley! We appreciate it 🤗

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Thanks so much, Matthew!

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Communication and support is always so important, and we work to provide clients with a safe space. On behalf of all of us at William Mattar Rochester Accident Lawyers, thank you for trusting our team with your case.

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Anthony, we truly hear the pain in your words and understand how deeply frustrating it is when injuries from a serious accident continue to have a lasting impact on your life. We are always hopeful that healing will leave our clients with the fewest limitations possible, and we recognize how difficult it can be when that is not the outcome.<br><br>We would like to provide some important context regarding your accident from 13 years ago after we successfully secured the full policy limits available, and we continued to look for any additional coverage that could be pursued. Unfortunately, the at-fault party did not have insurance or assets beyond, which significantly limited any further legal options. It was, in fact, your wise decision to have the insurance that you did on your vehicle, as that was ultimately where the financial recovery came from.<br><br>Decisions about whether to pursue a trial are never made lightly. While cases may appear straightforward on the surface, many factors must be considered, including whether a trial would ultimately leave the client in a better financial position after substantial litigation costs are incurred. Trials are expensive and carry significant risk, and if unsuccessful, clients may be responsible for court and expert testimony fees out of pocket. These considerations were discussed at the time, and settlement was pursued to protect your financial outcome.<br><br>The one-third attorney fee is consistent with long-established industry practice and was clearly outlined in the retainer agreement. We realize the trauma that people are left with after an auto accident, and we offer potential clients every opportunity to read the documents thoroughly, and just as importantly, ask as many questions as necessary to understand anything they are not clear on.<br><br>We understand that the legal process often occurs during an incredibly stressful time, when individuals may be coping with trauma, medical treatment, and difficult decisions. When your settlement was finalized, we were hopeful it would allow you to continue your healing and move forward to a more positive next chapter.<br><br>If you would like to discuss your concerns further or review your case with us, we welcome that conversation. Our Attorney Manager, David Rusin, has access to your file and would be happy to speak with you at 585-444-4444.<br>

Owner response

Thank you, Marissa! Our team said the same thing about you! 🙂

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Thank you for calling on our team to help you.

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We understand how frustrating it can feel when a case takes longer than expected to resolve. Every matter moves at its own pace depending on several factors, including the parties involved, and the requirements of the agencies handling various parts of the process. There are times of heavy activity and times when progress slows, but we strive to maintain communication throughout.<br><br>Policy limits do not influence the level of attention or respect we display—we want every client to feel supported and informed. Even though your attorney has discussed your concerns, we invite you to please contact our Attorney Manager, David Rusin, at 585-444-4444 with any additional questions you may have as we continue working toward a positive resolution on your case.

Owner response

Thank you for sharing your concerns, Debbie. We’re very sorry to hear you’ve felt unheard during such an important time — you deserve clear communication and support. We want to investigate this right away, but we’re unable to identify your file with the information in this review. We kindly ask you call our Attorney Manager, David Rusin, at 585-444-4444 so we can locate your case, understand what happened, and work toward the closure you’re looking for. We truly value our clients, and we want to make this right for you.

Owner response

Danielle, thank you for reaching out. After reviewing our records, it appears we spoke with you on the day of your accident, sent several emails with preliminary information, and worked to start your case. The following day, you let us know you had chosen alternate representation, and we closed your file at your request with no additional interaction. <br><br>If there’s been any misunderstanding or if you’d like to talk further, we’d be happy to reconnect and help in any way we can. Please call our Attorney Manager, David Rusin who will be happy to speak with you. 585-444-4444.

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Thank you, Karen. We appreciate you and your family trusting us to help, and we wish you the very best.

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Thank you, Melanie. Your team at William Mattar Rochester Accident Lawyers would like to thank you for letting us help you with your case.

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Thank you for trusting our team to help. We wish you the very best moving forward.