Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Nice law firm but Russ wouldn’t file 1of 2 complaint that warranted filing because he said it wouldn’t be heard because it wasn’t filed in a timely manner. Needless to say it needed to be filed b/c I’m undergoing a major surgery for it. But, I went elsewhere and got it filed with no issues. Although I’m not “bashing” him about the situation b/c he did help me with getting half of my claim filed just not the completed and I had to go elsewhere in order to get the work that I needed done.
Process Length (negative)Needing a Lawyer (mixed)No ResponseSentiment: mixedDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:mixedstory:storyclient:likely_clientpi:yesoutcome-type:partially successfuldepth:detaileddimension:ProcessLengthdimension-sentiment:ProcessLength:negativedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:mixedinjury:surgery
They are hard working individuals. Who will do everything they can to help. Would definitely recommend
Owner response
Thank you very much for your review Tyrus. It was our pleasure to assist you with your claim. Our practice continues to grow because of people like you who are kind enough to send friends, neighbors, and family to our firm for quality legal representation.
Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivetheme:recommendation
It was a pleasure working with Russ and his team!!! They explained everything thoroughly and helped me with all my needs during this difficult time! I was happy with the outcome, they were a great referral to me and I will gladly refer this office on to others!
Owner response
Hi Noelia, thanks for leaving Russ such a wonderful review. We are thrilled that your experience was pleasant; Russ and his team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
Process Transparency (positive)Choosing Right Firm (positive)Holistic Advocacy (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:personal injurystage:unknownresponse:personalizedsentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:positivedepth:mediumdimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:surgery
personal injury
During Case
Russ Haugen did an exceptional job handling my case. For the most part, he answered all of my questions before I had the chance to ask. Anything else I needed, he was quick to respond. He found additional compensation that I was due. This alone, let me know that he was taking good care of me.
I am very satisfied with the outcome of my case and would certainly call Russ again for any similar needs. I was a referral from another of Russ’ clients; and I, myself, will not hesitate to recommend his services if ever the opportunity arises. Many thanks to Russ and Stephanie.
Owner response
Thank you for the kind words, Charles. It makes both Russ and Stephanine happy to know that providing our clients with the best legal services we can offer is paying off. If we can make your life easier, then we have truly done our job. If there is any other way we can help you, don’t hesitate to reach out. Thank you for allowing us the opportunity to serve you.
Communication (positive)Choosing Right Firm (positive)Needing a Lawyer (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:personal injurystage:during_caseresponse:personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positiveinjury:physical_therapy
personal injury
Post-Settlement
Mr. HAUGDEN is always so very kind and Very involved with his client. He's very attentive when it comes to his client relationship, Any questions I had for him was always answered in a very timely fashion, and also explained very well, He also settled my case for more than I had expected....Great Attorney....Highly Recommended...!
Owner response
Thank you for the kind words, Molly. It matters so much to us to read about your satisfaction with our work. Thank you for allowing us the opportunity to serve you. We wish you all the best!
Communication (positive)Process Transparency (positive)Needing a Lawyer (positive)Settlement Confusion (negative)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:personal injurystage:post_settlementresponse:semi_personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:SettlementConfusiondimension-sentiment:SettlementConfusion:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivecompetitor:great attorney
personal injury
Post-Settlement
Excellent Law firm! Russell Haugen represented me, and he was absolutely amazing! He always checked on me and answered every phone call regarding my concern we settled for way more than I expected! He’s kind and considerate! I highly recommend Russell! He won’t let you down and God forbid but if I were to get injured again he’d be the first one that I’d call!!
Owner response
Thank you for your kind words Samia. It is our goal to have strong lines of communication with our clients - your words are greatly appreciated! We hope things are only going to get brighter from this point forward. On behalf of Woodruff, Johnson & Evans, thank you for allowing us the opportunity to serve you.
Communication (positive)Case # Treatment (positive)Needing a Lawyer (positive)Settlement Confusion (negative)Holistic Advocacy (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
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case:personal injurystage:post_settlementresponse:personalizedsentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:SettlementConfusiondimension-sentiment:SettlementConfusion:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivecompetitor:excellent law
Not a fan of lawyers ( previous encounters with different firm ) ; but , was very pleased with this firm , with Casey Woodruff . Answered my questions and addressed my concerns in a timely manner . Highly recommended!!
Owner response
Dane, thank you for entrusting us with with your legal matter. It's great to read about your satisfaction with our law firm. We appreciate hearing from our clients and are pleased we were able to help you. Happy Holidays!
Communication (positive)Needing a Lawyer (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positive
Great law firm
Owner response
Thank you, Quentin, for taking the time to review us. It was a pleasure serving you as a client.
BoilerplateGeneric ReviewClient Relationship Unclear
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case:personal_injury_generalstage:unknownresponse:boilerplatestory:genericclient:unclearpi:yesdepth:one_liner
Mr Walker did a good job, he always checked up on me and kept me up to date with the proceedings. Some other guys I know from work have used this law firm and they all highly recommend them.
Owner response
Many thanks, Sisto. We're thankful for you writing this review and are here to help if you or your friends ever need us.
Communication (positive)Choosing Right Firm (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivetheme:updatestheme:recommendationstheme:good performanceinjury:physical_therapy