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Lawyer Review Intelligence
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Review Intelligence
CrashStory aggregates public review patterns for Absolute Trust Counsel Concord Ca so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
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30 public reviews and 19 written reviews.
Most recent written review from SHEILA RAUMER: Jan 2, 2026 (257 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 7% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
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Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from SHEILA RAUMER: Jan 2, 2026 (257 days ago)
Written Reviews
19
Average Rating
4.63
Reviews (30d)
0
Reviews (90d)
0
Older Archive
19
Assigned Tags (3)
Showing 19 of 19 written reviews.
1 star
1
2 star
1
3 star
0
4 star
0
5 star
17
Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
Unknown
Professional easy to work with. Very thorough. We had previously had estate planning, with an attorney, but this was far superior.
Case Type Unspecified
Unknown
We had a very easy experience in setting up our trust but that's not to say we weren't kept well informed of the process. Each step of the way was explained in detail and everyone in the office was so friendly and welcoming
Case Type Unspecified
Unknown
Everyone was so kind, non-judgemental, and thorough in making sure that they had all of my wishes. Signing the documents was painless and everything was explained so well.
Case Type Unspecified
Unknown
I very much appreciated both the expertise and patience exhibited by all of the team at Absolute Trust!
Case Type Unspecified
Unknown
Professionalism all the way through the process.
Case Type Unspecified
Unknown
They wanted too much up front without answering the questions and wanted to make me pay to do the work I already did
Owner response
Hi, Encrypt Theworld,<br>Thank you for taking the time to leave a response. We are always appreciative of feedback. However, we are genuinely surprised by your review and disagree with your statement as it is inaccurate.<br><br>It is difficult to tell exactly what kind of case you have from your review, but it appears you called us with some questions. We charge for legal services, meaning if you called seeking answers to legal questions, we would have quoted you a small consultation fee. You may not realize that the fee is based on both the time needed to meet with you and answer your questions as well as the time needed to review your documents and do any legal research necessary to be able to answer your questions. Apparently, you thought the quote was too high and therefore, reasonably declined the engagement. <br><br>We understand that some potential clients do not have much experience paying attorney’s fees and may be surprised by our small consultation fee. We don’t dispute your absolute right to shop for a lower price. However, your statement that we “wanted to make me pay to do the work I already did” cannot be accurate. We do not advise a prospective client about what work needs to be done on their case until we have met with them, reviewed their documents, and analyzed their situation. <br><br>In your case, since you did not go forward with a consultation, your case went no further than a preliminary scheduling conversation with our administrative staff. Our administrative staff members do not advise clients as to what legal work needs to be done. That is the role of the attorney, in the consultation meeting, which you did not have with us. No legal advice is given in the initial phone call to our office in any case, and none was given in your case. <br><br>Since your two-star Google review misrepresents our interaction and how we provide our services, we'd appreciate your help in correcting this error by removing your review. Thank you. <br><br>We all wish you the best of luck with your case. <br>
Case Type Unspecified
Unknown
I had been avoiding this necessary task for some time, and pleased that I chose Absolute Trust Counsel to help me get through it. The team is knowledgeable, accurate, and a pleasure to work with.
Case Type Unspecified
Unknown
Absolute Trust Counsel made our estate planning process straightforward. They answered all of our questions and were happy to explore options without pushing anything unnecessarily complex. Overall, they made something we had put off for a long time a fast, painless, and positive experience.
Case Type Unspecified
Unknown
Kirsten asked great questions and was an excellent partner throughout the process. Everyone on her team was extremely responsive, competent, and great to work with as well. I had a great experience and the signing was very well organized and painless. I walked out with my own copy of the trust and will minutes later.
Case Type Unspecified
Unknown
I highly recommend Absolute Trust. Very professional and very easy to work with. Clear, easy to understand explanations. The team is organized, has a clear process and very responsive. They created an irrevocable trust and in the end, provided the trust in a beautiful binder with extra docs to help keep additional estate related info organized. Kirsten and Emily are efficient and super nice people.
Case Type Unspecified
Unknown
They heard our needs and delivered exactly what we needed and wanted. The process was smooth and efficient. We couldn't be happier with the process and the result.
Case Type Unspecified
Unknown
The estate planning offered at this establishment is very good. Accurate, informative, friendly, helpful, and all of the descriptors above describe the work they did for me. Many thanks.
Most recent written review from SHEILA RAUMER: Jan 2, 2026 (257 days ago)
Mentioned in 15 reviews, with an average 4.8-star rating when clients talk about this theme.
Mentioned in 11 reviews, with an average 4.6-star rating when clients talk about this theme.
11 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
17 reviews currently have no visible owner response, so the written feedback matters more than response style.
The newest written review in this dataset is from Jan 2, 2026 (257 days ago). Compare that recency with the other firms you are considering.
Professional easy to work with. Very thorough. We had previously had estate planning, with an attorney, but this was far superior.
We had a very easy experience in setting up our trust but that's not to say we weren't kept well informed of the process. Each step of the way was explained in detail and everyone in the office was so friendly and welcoming
Everyone was so kind, non-judgemental, and thorough in making sure that they had all of my wishes. Signing the documents was painless and everything was explained so well.