These attorneys were professional and cordial and offered me referrals for my potential medical battery case.
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Heiting & Irwin
Riverside Personal Injury Lawyer — 64 Client Reviews Analyzed
4.5(64 reviews)Heiting & Irwin is a Personal Injury law firm in Riverside, CA, located at 6346 Brockton Ave and reachable at +1951-682-6400. Clients have rated the firm 4.5 out of 5 across 64 public Google reviews, 10 of which include written feedback. The most recent written review is from cathy engebret on Apr 24, 2026 (100 days ago).
Owner engagement: Heiting & Irwin replies on 23% of visible Google reviews, and roughly 67% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and why people chose this firm. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Sara Morgan is the attorney most frequently named by clients in reviews of Heiting & Irwin.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
64 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Heiting & Irwin is a personal injury law firm serving clients in Riverside, California, located at 6346 Brockton Ave 92506.
Review evidence: Clients have left 64 public Google reviews averaging 4.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Riverside, California firms before you decide.
Quick signals: attorneys named most often in reviews are Sara Morgan; the Google Business profile for this firm is verified; 72 photos are public on Google; contact the firm to ask about consultation fees.
Contact Heiting & Irwin at (951) 682-6400 or visit heitingandirwin.com for a free case review.
64 public reviews and 20 written reviews.
Most recent written review from cathy engebret: Mar 14, 2026 (141 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 45% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from cathy engebret: Mar 14, 2026 (141 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 14, 2026 (141 days ago). Compare that recency with the other firms you are considering.
These attorneys were professional and cordial and offered me referrals for my potential medical battery case.
I called for a consultation and my call was returned promptly. All my questions were answered which put a smile on my face. Mr.Hieding was so kind and never made me feel like I was wasting his time. I highly recommend him.
Top notch staff. Super Lawyers
6346 Brockton Ave, Riverside, CA 92506
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from cathy engebret: Mar 14, 2026 (141 days ago)
Written Reviews
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Average Rating
4.30
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These attorneys were professional and cordial and offered me referrals for my potential medical battery case.
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I called for a consultation and my call was returned promptly. All my questions were answered which put a smile on my face. Mr.Hieding was so kind and never made me feel like I was wasting his time. I highly recommend him.
Owner response
Thank you for the review Gretchen, I appreciate your feedback!
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Top notch staff. Super Lawyers
Owner response
Thanks for your 5 star rating Anthony. Happy we could help!
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My thanks to the office of Heiting & Irwin for the extra hard work to ensure our success!
Owner response
I appreciate your taking a moment to give a review Rosita!
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We are very grateful to have had Mr. Heiting handling our case. All the staff were pleasant to work with. Mr. Heiting understood our needs and skillfully managed several unexpected aspects of our situation. Thank you!
Owner response
Thanks for taking a minute to review our firm Kirk. We appreciate your trust in choosing us as your personal injury lawyers! Call us anytime.
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They do their homework and are extremely thorough
Owner response
Thank you for the review Jeff - we appreciate your support!
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Jean Serrano was great to work with. He followed up and made it a easy transaction. Would recommend him to anyone!!
Owner response
Thank you for your review Kathleen! We appreciate your trust in handling your matter.
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Amazing Office and staff, Sara Morgan had a complicated case with me, but Sara never faltered, even after 5 years. Thank you Mr. Heiting for having Sara Morgan on your staff, I came to love and respect her so much, Sara got it done!!!!
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Ms Morgan is amazing if you need an attorney she is the one you need to hire. She is awesome very few attorneys out there that actually care about their clients not themselves
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Unknown
Zero stars if i could, they are kind but wasted my time, no counsel and possibly ruined my case by lack of communication
Owner response
I am sorry, but due to the anonymity of the person who submitted this review, we have difficulty addressing directly the concerns expressed. I am sorry you felt like we wasted your time. We try to give each caller the attention and thoughtfulness that we would ask for ourselves. We may review records and documents and facts to see if we are willing to take on certain cases. Of course, that takes time; and we are always focused giving solid advice and counsel to the clients we represent. Our firm is very proactive with client communications, and we are in touch with our clients through mail, email, phone, and text messages consistently.<br>I invite you to call me personally and explore your criticisms and your potential matter, if you wish. The rating and comments you submitted concern me; and I would be pleased to discuss it with you and try to make your experience with our firm one of value to you.
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Unknown
My experience here was great. Mr Heiting and his team made me feel welcomed, was always in a positive attitude when I was there. Nothing but the best here.
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I tried 3X to put in negative review. Associated contacted me, said she said she would investigate. Over 3 weeks finally got a rejection. I know cases on contingency take time & money.. Lawyers run a business. While my case is clear gross negligence & Malpractice with the testimony of a world class eye surgeon now treating me, this kind if malpractice is complicated. I think an insurance company would settle. Also as a Senior, they can't get lost wages, or very little. They have a right to choose their cases. But U think they are a legal mill, looking for quick payouts.
Owner response
J M Harris, we are sorry that we could not take your case. We spent a considerable amount of time speaking with you and reviewing the materials provided. As you know, after carefully reviewing everything we were ultimately unable to assist you. We are sorry that you feel this ultimate decision reflects on the quality of the service provided; however, you appear to understand that we simply cannot take every single case. We wish you all the best in the future and are happy to discuss this matter further if you wish to reach out to us.
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