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Review Intelligence
Heiting Irwin Anaheim Ca review signals at a glance
CrashStory aggregates public review patterns for Heiting Irwin Anaheim Ca so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.3
Total Reviews
35
PI Reviews
31
Text Reviews
34
Most common themes
superior attorney
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What to check before you hire Heiting Irwin Anaheim Ca
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Review Snapshot
4.5
64 public reviews and 35 written reviews.
Recent Activity
Most recent written review from cathy engebret: Mar 14, 2026 (95 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 23% of reviews
67% of the visible replies look at least somewhat personalized instead of fully templated.
Heiting Irwin Anaheim Ca client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
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All35 reviews
4.3
Most recent written review from cathy engebret: Mar 14, 2026 (95 days ago)
Written Reviews
31
Average Rating
4.32
Reviews (30d)
0
Reviews (90d)
0
Older Archive
31
Assigned Tags (78)
Showing 31 of 35 written reviews.
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0
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5 star
24
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I called for a consultation and my call was returned promptly. All my questions were answered which put a smile on my face. Mr.Hieding was so kind and never made me feel like I was wasting his time. I highly recommend him.
Owner response
Thank you for the review Gretchen, I appreciate your feedback!
Communication (positive)Process Transparency (positive)Choosing Right Firm (positive)Case # Treatment (positive)BoilerplateSentiment: positiveGeneric ReviewLikely Client Experience
We are very grateful to have had Mr. Heiting handling our case. All the staff were pleasant to work with. Mr. Heiting understood our needs and skillfully managed several unexpected aspects of our situation. Thank you!
Owner response
Thanks for taking a minute to review our firm Kirk. We appreciate your trust in choosing us as your personal injury lawyers! Call us anytime.
Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Amazing Office and staff, Sara Morgan had a complicated case with me, but Sara never faltered, even after 5 years.
Thank you Mr. Heiting for having Sara Morgan on your staff,
I came to love and respect her so much, Sara got it done!!!!
Process Length (positive)Choosing Right Firm (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Ms Morgan is amazing if you need an attorney she is the one you need to hire. She is awesome very few attorneys out there that actually care about their clients not themselves
Zero stars if i could, they are kind but wasted my time, no counsel and possibly ruined my case by lack of communication
Owner response
I am sorry, but due to the anonymity of the person who submitted this review, we have difficulty addressing directly the concerns expressed. I am sorry you felt like we wasted your time. We try to give each caller the attention and thoughtfulness that we would ask for ourselves. We may review records and documents and facts to see if we are willing to take on certain cases. Of course, that takes time; and we are always focused giving solid advice and counsel to the clients we represent. Our firm is very proactive with client communications, and we are in touch with our clients through mail, email, phone, and text messages consistently.<br>I invite you to call me personally and explore your criticisms and your potential matter, if you wish. The rating and comments you submitted concern me; and I would be pleased to discuss it with you and try to make your experience with our firm one of value to you.
Communication (negative)Process Length (negative)Needing a Lawyer (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
My experience here was great. Mr Heiting and his team made me feel welcomed, was always in a positive attitude when I was there. Nothing but the best here.
I tried 3X to put in negative review. Associated contacted me, said she said she would investigate. Over 3 weeks finally got a rejection. I know cases on contingency take time & money.. Lawyers run a business. While my case is clear gross negligence & Malpractice with the testimony of a world class eye surgeon now treating me, this kind if malpractice is complicated. I think an insurance company would settle. Also as a Senior, they can't get lost wages, or very little. They have a right to choose their cases. But U think they are a legal mill, looking for quick payouts.
Owner response
J M Harris, we are sorry that we could not take your case. We spent a considerable amount of time speaking with you and reviewing the materials provided. As you know, after carefully reviewing everything we were ultimately unable to assist you. We are sorry that you feel this ultimate decision reflects on the quality of the service provided; however, you appear to understand that we simply cannot take every single case. We wish you all the best in the future and are happy to discuss this matter further if you wish to reach out to us.
I highly recommend Jean Serrano and his team. I am so happy and extremely satisfied with the immediate timing in which Jean went to work on my personal injury case. He gave me a great explanation of how he would handle the details of my case. I appreciate how he kept in touch, giving me updates each week. Jean and his team did the hard work necessary to bring me a positive and very satisfying resolution. They were very persistent in their efforts to get necessary information that was critical for my case. I'm grateful to Linda, his detective, for her determination in helping to find the necessary facts involved in the case. I truly admire Jean’s calm and friendly personality. I always felt at ease talking with him or asking questions, and he always graciously took the time to answer them. It was such a pleasant experience working with Jean and having him as my lawyer. I'm so very grateful and blessed for all that he and his team did for me. I wish Jean and his team the very best. Sincerely, Linda Ortega
Communication (positive)Process Length (positive)Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I called for a consultation and my call was returned promptly. All my questions were answered which put a smile on my face. Mr.Hieding was so kind and never made me feel like I was wasting his time. I highly recommend him.