CrashStory is loading the review analysis, rating patterns, and detailed client feedback for this law firm.
Review Intelligence
Heritage Personal Injury Group Marietta Ga review signals at a glance
CrashStory aggregates public review patterns for Heritage Personal Injury Group Marietta Ga so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.5
Total Reviews
378
PI Reviews
378
Text Reviews
328
Most common themes
referralsrecommendationsmultiple cases
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Review Snapshot
4.5
378 public reviews and 88 written reviews.
Recent Activity
Most recent written review from Wanetta King: Apr 6, 2026 (116 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 7% of reviews
93% of the visible replies look at least somewhat personalized instead of fully templated.
Heritage Personal Injury Group Marietta Ga client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
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All88 reviews
4.5
Most recent written review from Wanetta King: Apr 6, 2026 (116 days ago)
Written Reviews
88
Average Rating
4.48
Reviews (30d)
0
Reviews (90d)
0
Older Archive
88
Assigned Tags (63)
Showing 88 of 88 written reviews.
1 star
11
2 star
0
3 star
0
4 star
2
5 star
75
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
No communication at all! I have no idea where they are at with the case.
Update they took this case encouraged me to go to the doctor and sent a text stating they have no lawyer to take the case. This is after a year and a half!!! No they won’t answer the phone. This is the WORST law firm ever. Do not go to them.
Communication (negative)Process Length (negative)Marketing vs Reality (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Still awaiting Insurance company to send release. It been several weeks still nothing.
Process Length (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Show all assigned tags (11)
case:personal injurystage:unknownresponse:nonesentiment:negativestory:storyclient:likely_clientpi:yesdepth:shortdimension:ProcessLengthdimension-sentiment:ProcessLength:negativeinsurance:insurance company
Updating my rating because communication has improved tremendously. Thank you.
Unfortunately my experience has not been stellar. Communication is lacking on all platforms - the app, phone, email, etc. I just cannot get anyone to respond to the messages that I leave. I have no idea what is going on with my case and no one will call me back. Well I did finally receive a voicemail from someone today but when I called back they again were not available. I was told to expect another call after 5pm. I am still waiting. Looks like I will now have to find some help to assist me with dealing with this law firm. I truly don't know how to proceed. I will call around to see what my options are as they are the ones who are supposed to be representing me. Yet, I feel that I have no representation as I cannot even speak to anyone. I am not used to this level of unprofessionalism.
Owner response
Thank you for your feedback, Nita. We sincerely apologize for the frustration you experienced and understand how upsetting it can feel when communication does not meet expectations. That is not the standard of service we aim to provide.<br><br>Our team did attempt to contact you by phone, but the call went to voicemail. We regret that you were unable to connect with us when you returned the call and that this added to your frustration. Your concerns are important to us, and we are actively working to ensure clear and timely communication moving forward.<br><br>We would appreciate the opportunity to speak with you directly to address your concerns and discuss your case. Please contact our office and ask for Jameka, or let us know a convenient time to reach you.<br><br>Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve.<br>
Communication (negative)Process Transparency (negative)Holistic Advocacy (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
My customer service experience with Heritage Injury group has been absolutely horrendous!!!! I’ve tried to call them several times, left leave messages. No one returned my call. I go through the portal. That’s not returned. Nothing no type of response. Do I receive I called the office just to be put on hold to only be hung up on. My experience has been horrible. I don’t know what else to do at this point except point others the opposite way of Heritage firm. They are not the way you wanna go so if you are in a car accident, please I beg you don’t walk past them, run because they’re not a law firm that’s out for their clients best interest so I am now looking to see what I can do now to end my case with the Heritage injury firm I am so done.
Communication (negative)Process Transparency (negative)Lock-in Fear (negative)Holistic Advocacy (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
I am highly pleased with the results of my case. Each employee of the firm was pleasant to deal with. Am extremely grateful for the negotiation results. Thank you.
The firm is great and very helpful in keeping me updated thru their app and also email. Vashti was very nice and helpful and everyone else who has been apart of the process. I give them 5 stars and would recommend them to anyone in need of a personal injury lawyer.
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
So thankful for this Injury firm! They truly want what's best for their clients. Communicated with me every step, was always available and actually would check on me and my care the entire 5 months. Grateful for the settlement they were able to negotiate for me. So glad I went with Heritage Injury Firm :)
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Communication is the worse!! I’ve signed paperwork to receive my settlement check in July and here we are in October and I can’t even get the office to return my calls! DO NOT RECOMMEND!! I will be reaching out to the BAR TODAY!! I’m glad I’ve kept every record of every phone call I’ve attempted to get an answer about my money! If this office hasn’t been sued before they will be today!
Communication (negative)Process Length (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Crash to Cash was an amazing experience. Everything was done in a timely fashion and they were extremely professional. When I had questions they always got back to me and was very helpful. I would recommend crash to cash to all my friends and family.
-Nadav Kersey
Owner response
Hi Nadav,<br>Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. Your trust and recommendation mean a lot to us. If you or your friends and family ever need assistance in the future, we’ll be here to help!
Communication (positive)Process Length (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (15)
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivemedical:crash to cash
I’ve had thee best experience here. From every person i encountered or helped me with my case. An absolute blessing. Of course i will spread the word. Absolutely amazing.
Owner response
Hi Jessica ,Thank you so much for your kind words! We’re truly grateful for your trust and are so glad to hear you had such a positive experience with our team. It means the world to us that you’ll be sharing your experience with others. We’re always here if you ever need anything in the future , it was an absolute pleasure to help you!
Case # Treatment (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
This company came to me after I was in an accident. Ambulance chasers. Please take your business elsewhere. They will ghost you as I have read in the reviews below. It’s the same person as well… Vashti. Thanks for not responding to my several emails since may. I have no idea the status of my case, bills for all the doctors I saw, nothing. I give this company 0 out of 5 stars. DO NOT WORK WITH THEM.
Owner response
Hi Mr.Bass, <br>We’re very sorry to hear about your experience. This is definitely not the level of service we strive to provide. Please give our office a call at 404-596-8680 and request to speak directly with our manager so we can review your case, address your concerns, and get you the information you need as quickly as possible.<br><br>Thank you for bringing this to our attention , we look forward to resolving this with you directly.
No communication at all! I have no idea where they are at with the case.
Update they took this case encouraged me to go to the doctor and sent a text stating they have no lawyer to take the case. This is after a year and a half!!! No they won’t answer the phone. This is the WORST law firm ever. Do not go to them.