Case Type Unspecified
Unknown
Wanted $600 for a consultation and couldn’t even get the appointment scheduled, kept telling the inept intake person that I couldn’t hear her because something was wrong with the connection.
Owner response
I am not sure who this person is, but our phone systems have not been down. Perhaps Cheryl could simply call back Monday. As Cheryl indicated she could not hear the person answering our phone, it appears that the connection was an issue on Cheryl's end. I do charge a consultation fee dependent upon the nature and type of consultation needed and amount of time expected to take for the consultation. Therefore, if you could not hear the person that was trying to set up your consultation, due to a connection issue, and you were unable to set up an appointment, I do not understand how that warrants a one star review on our end. You could email the firm or contact through the web and we are able to return contact and schedule in that manner. Or you can simply call back this week and perhaps the connection on your end will be better this time.<br><br>Generally, if the connection is bad, the person calling in will call back since we have no control over where the person calling is located---our phones remain in the same location and connect to the same system at the office<br><br>I would invite Cheryl to call back. I know if I wanted to speak to an attorney, I would call back if the connection was bad. I will also say, we have different people that answer the phones at different times of the day. I am not sure when Cheryl was calling the office.