Kanner Pintaluga Jacksonville Fl review signals at a glance

Ryan Masci was our Lawyer. He and the whole Kanner & Pintaluga team did a great job. They are very attentive and detail-oriented. If I'm in need of Legal Services again I would not hesitate to contact Kanner & Pintaluga to be my representative.

I am very satisfied with the attention and responsibility they have shown me. I highly recommend them for helping me until the end, especially Carla Smith for her good work and responsibility ❤️

I retained this law firm after my accident in March, and unfortunately my experience has been very frustrating due to ongoing communication issues. It often takes multiple calls — sometimes five or more — just to reach my case manager. Case managers have changed several times throughout my case, which has made it difficult to stay informed or build consistency. When I do call, the representatives who answer often sound rushed or uninterested, and are not very helpful when I ask for updates. I understand cases take time, but clear and professional communication is extremely important, especially when dealing with something as stressful as an accident. The lack of follow-up and difficulty getting basic updates has made this process far more stressful than it should be. I hope the firm can improve internal communication and client service moving forward.

Ryan Masci, Esq. and Cassie Parker of the Kanner and Pintaluga Law Firm helped us resolve a roof insurance claim. When our request was initially denied, they explained our case to the insurer, stayed in regular contact with us and prioritized our interests throughout. We never had to wonder where our case stood, what would happen next or what the outcome would be. Based on my experience, I strongly recommend them for anyone needing roof replacement or repair due to damage.

It was an absolute pleasure working with Alexis. She was great. Everything moved much faster than I expected. That's always a pleasant surprise. She answered all my questions and called me back herself. The results were greater than I expected as well. Thank you and the whole firm for your assistance with this issue. It's just a sad thing to have to pressure insurance companies with litigation just to get them to do their job, which we pay a lot of money for every year. It's no wonder they get such bad press from everyone. They value profit margin over people. I hope this helps you. Thanks again for everything. Rex Watkins

12/17/2025 NEVER AND I MEAN NEVER USE THIS FIRM FOR ANYTHING!! ATTORNEY JENNIFER PILLOUD IS A JOKE! HER AND HER TEAM OR LACK THERE OF! THEY WILL STALL YOUR PAYMENT TO COLLECT INTEREST IN THEIR ESCROW ACCOUNT. THREE MONTHS AFTER THEY SENT A DEMAND LETTER, WHICH IS APART OF THEIR JOB. THEY SENT ME AN EXCITING NEWS EMAIL THAT THEY WILL BE CHARGING ME AN ADDITIONAL $200 FOR THEM DOING THEIR JOBS. SERGIO MORENO FERIA, HER REDUCTIONS REP TOLD ME THAT THEY CHARGE ALL CLIENTS THAT ADDITIONAL $200 AFTER THEY SIGN UP FOR SERVICES! THE REVIEWS STATE THAT THEY WILL NOT ANSWER THE PHONE ONCE THEY GET YOUR MONEY AND HAVE IT SITTING IN ESCROW WHILE THEY GO THROUGH DIFFERENT STAFF. MY CASE SETTLED IN OCTOBER 11TH AND HERE IT IS DECEMBER 17TH AND THEY ARE STILL HAVING TROUBLE PAYING BILLS. JUST LIKE THE OTHER REVIEWS SAY. MY ADVICE IS TO FILE A FL BAR COMPLAINT LIKE I HAVE. IF IT'S JENNIFER YOUR Having the problem with CONTACT ME ON SCOIAL MEDIA AND I WILL HELP YOU WRITE TH ECOMPLAINT ON HER! ONE BAR COMPLAINT AT A TIME WILL FIX THIS LONG STANDING ISSUE WITH THESE INCOMPETENT LAWYERS! HER OWN STAFF SOLD HER OUT AND NOW I'M SENDING THAT TO THE BAR ALONG WITH THE UNANSWERED EMAILS. SHE MISSHANDLED MY CASE AND TRYING TO MISHANDLE MY BILLS. DON'T CALL 411 PAIN CALL MORGAN AND MORGAN, RUE & ZIFFRA, FARAH & FARAH, RUBENSTEIN LAW, OR ANIDJAR AND LEVINE JUST TO NAME A FEW! MORGAN AND MORGAN ACTUALL CALLED ME AND I KEPT THIS CLOWN JENNIFER PILLOUD!! ASIA THOMAS ON SOCIAL MEDIA I WILL PUT YOU IN CONTACT WITH A PARALEGAL WHO WRITES BAR COMPLAINTS!! ALSO DO ONE AGAINST KANNER AND PINTALUGA AS WELL FOR HIRING SUCH AN INCOMPETENT. THIS IS NOT THE SAME 411 PAIN FROM 10 YEARS AGO!

Jorge and his legal team went above and beyond our expectations. Very professional and skilled attorneys!

We had an incredible experience with our attorney, Jorge from this firm! We had a Roofing claim with our insurance company for wind damage and they refused to settle our claim. Jorge and his Staff were on top of it from the beginning to the end and settled our claim in record time! They were all very courteous, caring and kept in touch with the best follow up during the entire process. My Husband and I would highly recommend this firm with 10 stars!!!!! We are very happy with our new roof and thank this firm for their persistence to get our claim setlled quickly❣️

Levi and his team were amazing! They always responded to my calls or email the same day, they kept me in the loop through every step of the way and provided me with advice when I asked for it. They were able to get me everything I had asked for as well. I highly recommend them to anyone needing legal assistance!

I had such a positive experience working with Kanner & Pintaluga on my property damage claim. Alexis and Cassie went above and beyond to provide excellent customer service throughout the entire process. Alexis was on top of every detail and made sure things moved forward smoothly, while Cassie was always there to check in, answer questions, and provide support when I needed it most. They made a stressful situation so much easier to navigate and truly cared about helping me get through it. Their professionalism, communication, and kindness did not go unnoticed. I highly recommend working with them!

I was facing an incredibly difficult situation concerning my roof. Cassie was absolutely focused on getting me the help I needed. My situation would never have been resolved without her help. She is professional, kind, knowledgeable, and truly client focused. What a wonderful experience working with her!!! Mary Chambers

I was in an accident and called Kanner & Pintaluga immediately. From day one, they were professional, helpful, and diligent throughout the entire process. Lauren in particular was absolutely amazing. She kept me informed every step of the way and worked tirelessly to overcome every obstacle. I’m so thankful for her communication, patience, and persistence.