He was very professional and courteous. He helped me along the whole entire way kind of bumpy at times. but helped me get through it. I would highly recommend him for anybody else going through a similar case.
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Law Offices of Cleveland & Metz
Rancho Cucamonga Personal Injury Lawyer — 244 Client Reviews Analyzed
4.7(244 reviews)Law Offices of Cleveland & Metz is a Personal Injury law firm in Rancho Cucamonga, CA, located at 9330 Base Line Rd #100 and reachable at +1909-980-9703. Clients have rated the firm 4.7 out of 5 across 244 public Google reviews, 10 of which include written feedback. The most recent written review is from Carla Johnston on Apr 25, 2026 (102 days ago).
Owner engagement: Law Offices of Cleveland & Metz replies on 18% of visible Google reviews, and roughly 64% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: John Metz is the attorney most frequently named by clients in reviews of Law Offices of Cleveland & Metz.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
244 reviews
Years Experience
Practice Areas
Office Location
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Law Offices of Cleveland & Metz is a personal injury law firm serving clients in Rancho Cucamonga, California, located at 9330 Base Line Rd #100 91701.
Review evidence: Clients have left 244 public Google reviews averaging 4.7 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Rancho Cucamonga, California firms before you decide.
Quick signals: attorneys named most often in reviews are John Metz; the Google Business profile for this firm is verified; 39 photos are public on Google; contact the firm to ask about consultation fees.
Contact Law Offices of Cleveland & Metz at (909) 980-9703 or visit clevelandmetzlaw.com for a free case review.
244 public reviews and 20 written reviews.
Most recent written review from Carla Johnston: Mar 12, 2026 (146 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Carla Johnston: Mar 12, 2026 (146 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 12, 2026 (146 days ago). Compare that recency with the other firms you are considering.
He was very professional and courteous. He helped me along the whole entire way kind of bumpy at times. but helped me get through it. I would highly recommend him for anybody else going through a similar case.
When my case was left hanging and I felt completely abandoned, Mr. Cleveland stepped in without hesitation and took control. From day one, I finally felt heard, respected, and protected. They didn’t just “handle” my case, they fought for it. Every call was returned. Every question was answered. Every detail was taken seriously. In a time that was overwhelming and stressful, they brought clarity, confidence, and real advocacy. Going above and beyond isn’t just a phrase here it’s exactly what they did. Strategic, professional, compassionate, and relentless when it mattered most. If you want someone who truly shows up and stands behind their clients, this is who you want in your corner. Every bit of 5 stars is earned.
It is imperative to have a trust relationship with your Attorney and Staff! I am, extremely, happy and satisfied with the quality of care and treatment provided to me through my Attorney, John Metz, and his staff!
9330 Base Line Rd #100, Rancho Cucamonga, CA 91701
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Most recent written review from Carla Johnston: Mar 12, 2026 (146 days ago)
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Case Type Unspecified
Unknown
He was very professional and courteous. He helped me along the whole entire way kind of bumpy at times. but helped me get through it. I would highly recommend him for anybody else going through a similar case.
Case Type Unspecified
Unknown
When my case was left hanging and I felt completely abandoned, Mr. Cleveland stepped in without hesitation and took control. From day one, I finally felt heard, respected, and protected. They didn’t just “handle” my case, they fought for it. Every call was returned. Every question was answered. Every detail was taken seriously. In a time that was overwhelming and stressful, they brought clarity, confidence, and real advocacy. Going above and beyond isn’t just a phrase here it’s exactly what they did. Strategic, professional, compassionate, and relentless when it mattered most. If you want someone who truly shows up and stands behind their clients, this is who you want in your corner. Every bit of 5 stars is earned.
Owner response
Thank you so much for your kind words, it was a pleasure working with you.<br><br>Charles Cleveland<br>Certified Specialist Workers Compensation Law
Case Type Unspecified
Unknown
It is imperative to have a trust relationship with your Attorney and Staff! I am, extremely, happy and satisfied with the quality of care and treatment provided to me through my Attorney, John Metz, and his staff!
Owner response
Thank you very much Kim for your kind words, it was a pleasure working with you.<br>John Metz ESQ.
Case Type Unspecified
Unknown
I don't recommend them; they only want easy cases. They don't know how to fight.
Owner response
We have handled thousands of cases from the simple to the most complex cases to both settlement and trial for 28 years at our location. We decided not to take your case for reasons we provided to you. We have not done any work for you so a one star review because you're upset that we rejected your case is inappropriate. We have helped thousands of Inland Empire area injured workers in all types of scenarios to successful resolutions.<br>Charles Cleveland<br>Certified Specialist Worker's Compensation Law
Case Type Unspecified
Unknown
Their office was very professional and very knowledgeable and help me out throughout my entire case. How grateful I am to have found them. You can definitely trust them they will support you till the end.
Owner response
Thank you very much Victoria for your confidence in us and kind words, pleasure working with you. John Metz
Case Type Unspecified
Unknown
They will not let a lawyer get through my phone. My phone is cyber bully by the law corporation that attack me and. My family.
Owner response
This is an odd review. We don't have a phone system that has voicemail, AI, pushbuttons to reach parties or anything you get from a corporation type telephone system. Our phone system is basically answer during business hours or answering service after hours. Cyber bullying, attacking you and your family, that's just bizarre. We are not a law Corporation, we are a small firm that helps injured workers and works directly on our cases. Sorry you're having troubles but this is not appear apply to us. Charles Cleveland<br>Certified Specialist Worker's Compensation law.<br>
Case Type Unspecified
Unknown
I met up with Jackie, and she is so professional and polite. She answered all my questions and was very knowledgeable.
Owner response
Thank you Mario, much appreciated, glad to help. Charles Cleveland, certified specialist workers compensation law
Case Type Unspecified
Unknown
Cleveland & Metz Law was very professional, knowledgeable about the details of my case and very thorough. All members of the team falling my case did a great job keeping me informed about what to expect, what was happening begging the scenes and when something important needed attention.
Owner response
Thank you very much for taking the time to write such a great review, it was a pleasure working with you. John Metz
Case Type Unspecified
Unknown
My lawer was John Metz he was amazing I got more then I expected. He made the hole prosses easy and I never had to worry about anything. I would recommend to everyone. Thank you, Robert Serl.
Owner response
Thank you for your kind and heartfelt comments, much appreciated<br><br>JOHN METZ
Case Type Unspecified
Unknown
They were extremely helpful and professional, managing my case effectively and resolving it in a timely manner. The service they provided was both satisfactory and professional.
Owner response
Thank you for taking the time to write a thoughtful review, much appreciated. Glad to help.<br>Charles Cleveland<br>Certified Specialist Worker's Compensation,
Case Type Unspecified
Unknown
In a workplace incident, I encountered significant challenges with my employer and insurance provider regarding unpaid temporary disability, medical care, and inconsistent communication. Amidst these issues, I sought professional representation and found the offices of Cleveland & Metz to be exceptional. Charles Cleveland’s professional and enthusiastic demeanor throughout the case was evident. Consistent communication was maintained, and alternative strategies for handling the case were frequently presented. Cleveland’s relentless advocacy on my behalf resulted in the most favorable outcome possible. Beyond the case resolution, I was deeply appreciative of Cleveland’s efforts and the efficient manner in which the case was handled. I wholeheartedly recommend the Law Offices of Cleveland & Metz, confident that they provide the highest quality legal services. I can't recommend these law offices enough.
Owner response
Thank you for your kind words, it was truly a pleasure working with you!<br>Charles Cleveland<br>Certified Specialist Worker's Compensation Law
Case Type Unspecified
Unknown
Very underwhelming interactions and communication from their legal team based on their reviews. Could not be bothered to receive any kind of message or email for an update. They seemed to just want my case over as quickly as possible, just glad that it finally is. Update: after a year later I’m being pestered with collection agencies. I’m wondering what services I even paid for
Owner response
I’m sorry you feel that way about your experience with our firm. Everyone is entitled to their opinion. Your assessment about our communication, particularly Email is inaccurate, as I have answered every client inquiry by email, if not same day within 24 hours. This is not our usual client experience. As you have disguised your identity I can’t review your file to see what could’ve been improved. Merry Christmas, best of luck to you now that your case is over.<br>Charles Cleveland<br>Certified specialist workers compensation law.
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