Mark and team are great
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Mark Lee Smith Pa
Pensacola Personal Injury Lawyer — 29 Client Reviews Analyzed
4.0(29 reviews)Mark Lee Smith Pa is a Personal Injury law firm in Pensacola, FL, located at 224 E Garden St STE 3 and reachable at +1850-469-1677. Clients have rated the firm 4.0 out of 5 across 29 public Google reviews, 24 of which include written feedback. The most recent written review is from Dave Kelley on Oct 3, 2025 (252 days ago).
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
29 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Mark Lee Smith Pa is a personal injury law firm serving clients in Pensacola, Florida, located at 224 E Garden St STE 3 32502.
Review evidence: Clients have left 29 public Google reviews averaging 4.0 out of 5, 24 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Pensacola, Florida firms before you decide.
Contact Mark Lee Smith Pa at (850) 469-1677 for a free case review.
29 public reviews and 24 written reviews.
Most recent written review from Dave Kelley: Oct 3, 2025 (252 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
No public owner responses yet
There are no visible owner replies in the current review corpus.
Most recent written review from Dave Kelley: Oct 3, 2025 (252 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
24 reviews currently have no visible owner response, so the written feedback matters more than response style.
The newest written review in this dataset is from Oct 3, 2025 (252 days ago). Compare that recency with the other firms you are considering.
Mark and team are great
I called Mr. Smith’s office a couple of times, and left voicemails -no response. I finally was able to speak to someone who gave me an appointment for today at 3 pm and stated Mr. Smith would be calling me. He also stated he would be sending me an email that needed to be completed and returned to the office via email, so Mr. Smith could have a better idea of what legal assistance I was requesting. I did not receive the email, called the office the next day and once again left a voicemail-still no response. Mr. Smith never called me at the scheduled time. Unfortunately, I am disappointed and would not recommend this law office.
Review for Mark Lee Smith PA: I called the office midweek and left a voicemail but never received a callback. On Friday, after work, I went in person and was met with a very rude front desk secretary. She refused to let me schedule an appointment, saying there were already people in the office. I understand that the lawyer may have been busy with appointments, but the front desk staff should still be available to help clients schedule their appointments, especially during office hours of 9 a.m. to 5 p.m. There was plenty of time for her to assist me, yet she didn’t. The lack of professionalism and proper client service left me no choice but to go elsewhere for legal help. I will not be returning and would caution others about this experience.
224 E Garden St STE 3, Pensacola, FL 32502
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Most recent written review from Dave Kelley: May 8, 2026 (35 days ago)
Written Reviews
10
Average Rating
3.80
Reviews (30d)
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Reviews (90d)
10
Older Archive
10
Assigned Tags (3)
Showing 10 of 10 written reviews.
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Reviews older than 30 days are kept available in pages of 12.
Dave Kelley
Personal Injury
Unknown
Mark and team are great
Cindy Strazzeri
Personal Injury
Unknown
I called Mr. Smith’s office a couple of times, and left voicemails -no response. I finally was able to speak to someone who gave me an appointment for today at 3 pm and stated Mr. Smith would be calling me. He also stated he would be sending me an email that needed to be completed and returned to the office via email, so Mr. Smith could have a better idea of what legal assistance I was requesting. I did not receive the email, called the office the next day and once again left a voicemail-still no response. Mr. Smith never called me at the scheduled time. Unfortunately, I am disappointed and would not recommend this law office.
Tashara Cooper
Personal Injury
Unknown
Review for Mark Lee Smith PA: I called the office midweek and left a voicemail but never received a callback. On Friday, after work, I went in person and was met with a very rude front desk secretary. She refused to let me schedule an appointment, saying there were already people in the office. I understand that the lawyer may have been busy with appointments, but the front desk staff should still be available to help clients schedule their appointments, especially during office hours of 9 a.m. to 5 p.m. There was plenty of time for her to assist me, yet she didn’t. The lack of professionalism and proper client service left me no choice but to go elsewhere for legal help. I will not be returning and would caution others about this experience.
Eddie Brady
Personal Injury
Unknown
Personable folks. Polite and professional
Britney Aiken
Personal Injury
Unknown
Horrible experience for small claims court nothing was explained he gave false hope and then appeared in court and did absolutely nothing didn’t even speak other than his name. We would have been in the same position without him at all. If I could give 0 stars I would.
Connie Hart
Personal Injury
Unknown
Very friendly and helpful.
Denise Malone
Personal Injury
Unknown
I had such a relaxing experience doing my will with Mr. Smith, he and his staff were professional and very knowledgeable throughout the whole process. All of my questions were answered and I am very confident when the day comes, my kids will be just fine.
David Newsome
Personal Injury
Unknown
If you have any legal issues this is the law firm to contact. All of the staff goes out of their way to give their clients the best possible service. I am so thankful for this law firm
Michelle Andersen
Personal Injury
Unknown
EXCELLENT!!! You will not be disappointed. He and his staff work hard and respond extremely quickly. I will use him every time!!!!
Ed Camacho
Personal Injury
Unknown
I've gone to battle with Mr. Smith and his staff in three cases and we won. He is very open to suggestions and his staff is very caring. I will use him for any issues I have. Thank you Mark!
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