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Review Intelligence
Ml Firm Austin Tx review signals at a glance
CrashStory aggregates public review patterns for Ml Firm Austin Tx so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.3
Total Reviews
61
PI Reviews
56
Text Reviews
51
Most common themes
settlement outcomepeace of mindfamily care
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Review Snapshot
4.3
59 public reviews and 51 written reviews.
Recent Activity
Most recent written review from Hailing: Jun 5, 2026 (40 days ago)
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Response Behavior
Replies on 24% of reviews
Most replies are brief or templated, so review text matters more than response style when comparing firms.
Ml Firm Austin Tx client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
7d0 reviews
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All51 reviews
4.4
Most recent written review from Hailing: Jun 5, 2026 (40 days ago)
Written Reviews
47
Average Rating
4.47
Reviews (30d)
0
Reviews (90d)
2
Older Archive
47
Assigned Tags (106)
Showing 47 of 51 written reviews.
1 star
5
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1
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0
4 star
2
5 star
39
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I requested for a consultation and immediately received a call for it. I was interested in working with this office but ended up getting ghosted. I requested for an update to discuss matters but I never heard back from anyone at the firm.
Communication (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Couldn’t have asked for much better from Richard and Avery. The both took care of me from day one and always looked out for me after getting T boned and having my car totaled. Any question that I needed answered they took care of, they would check up on me a lot to see how I was doing. Great professionalism between them and care, they really kept a lot of stress off of me with their process and breakdowns. In the end they got me all that they could and fought to get me every dollar I deserved. If anyone is ever looking for a firm in Austin I can’t recommend ML enough, these guys are awesome.
Mr. Jeffrey Meyerson was responsive in a very timely manner and took the time I needed to advocate for my father's case. Although it did not work in our favor, I appreciate his professionalism. You can really tell he serves with passion for his clients. God bless Mr. Meyerson
Communication (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: mixedMixed DetailLikely Client Experience
My experience with Richard was OUTSTANDING!! He listened, very patient and understanding. I truly enjoyed working with Richard and him fighting for me. I would recommend Richard hands down & who I’m going back to if dealing with a personal injury.
Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
The moment I contacted ML Firm I knew it was heaven sent. The firm greeted me with open arms and assured me that I was in the right place. These guys has been very supportive and very communicative throughout this process. Hands down one of the best law firms I’ve ever worked with. They don’t just treat you like a client but they treat you like family. Let me thank Mr Richard personally for everything you have done and you fighting for me.
Communication (positive)Case # Treatment (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I had the privilege of working with Richard Bruni on my personal injury case after being hit by an uninsured driver, and I could not have asked for a better attorney. From the very first meeting, Richard showed genuine compassion for my situation. He took the time to understand not only the facts of the case but also how the accident had impacted my life. That level of care made me feel seen and heard during a very difficult time. What really stood out the most was Richard’s dedication. He was always available to answer my questions, explain complex legal details in a way I could understand, and keep me informed on the progress of the case. I NEVER felt left in the dark. His professionalism and commitment gave me peace of mind knowing I was in capable hands. Richard went above and beyond to fight for me, making sure that despite the challenges of dealing with an uninsured driver, my case was handled with skill and persistence. It was clear that he truly cared about achieving the best possible outcome, not just quickly closing the case!! If you’re looking for a lawyer who combines expertise with compassion I highly recommend Richard. He is not only an outstanding attorney but also someone who genuinely cares about his clients. Thanks to his hard work I was able to move forward with a sense of closure and relief!!!!
Communication (positive)Process Transparency (positive)Lowball Pressure (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (25)
case:personal injurystage:post_verdictresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:best possible outcomepeer:yesdepth:essaydimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:LowballPressuredimension-sentiment:LowballPressure:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:surgeryvehicle:uninsured driver
At first I thought this was a great attorney. Mr. Meyerson assured me that he could take over where another attorney failed and then he failed me too. He was supposed to collect from my policy the limits, plus my unpaid wages, and PIP. Once he had the case he passed it off to Richard Bruni, who is a nice guy, but entirely too passive and agreeable with the insurance company. I felt like my attorney’s office was calling me to constantly assist the insurance company in screwing me around, not to help me. In the end, he collected all he could make profit on and then QUIT without collecting my lost wages, leaving me to fend for myself or hire a third attorney. I consulted another attorney and was told that the firm would have only gotten a small fee for my wages so they just decided not to bother once they were paid on the rest. The problem is that I have a brain injury and they were hired to PROTECT MY INTERESTS. In my opinion this is malpractice. Considering this office advertises that they sue other attorneys for the same, I would have thought they’d have better integrity. Extremely dissatisfied and disappointed in both for their handling of my case and will be reporting them to the bar.
Owner response
Dear Amanda,<br>We were very patient with your uncontrolled behavior and false accusations. You have been verbally abusive towards our staff, however, despite this, you had an excellent outcome. As we explained, Kansas policies are very different from Texas and we explained to you in detail how it affected your claims. You are welcome to call me to discuss your feelings, however please be polite.
Process Transparency (negative)Fee Transparency (negative)Lowball Pressure (negative)Needing a Lawyer (negative)Marketing vs Reality (negative)Holistic Advocacy (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
Show all assigned tags (27)
case:personal injurystage:post_verdictresponse:personalizedsentiment:negativestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:quit without collecting lost wagesdepth:essaydimension:ProcessTransparencydimension-sentiment:ProcessTransparency:negativedimension:FeeTransparencydimension-sentiment:FeeTransparency:negativedimension:LowballPressuredimension-sentiment:LowballPressure:negativedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:negativedimension:MarketingVsRealitydimension-sentiment:MarketingVsReality:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:negativetheme:malpractice concerntheme:prioritizing profittheme:brain injuryinjury:traumatic_braininsurance:insurance company
Had the pleasure of working with Mr. Richard Bruni. He was very knowledgeable and attentive to any questions/concerns I had. Worked diligently to get my matter resolved. Would definitely recommend him to anyone!
I highly recommend you check out ML Firm for any of your legal needs. From the start, they made my Settlement claim a lot less overwhelming and helped every step of the way. It was not an easy process or a short one but thanks to Avery and Richard, they made sure every step was something I was comfortable with. The communication was awesome and If I had to go through this again, ML Firm is who I’m calling. 5 stars isn’t enough, They are amazing!
I honestly can’t say enough good things about this firm. From start to finish, they handled my case with the kind of care, professionalism, and attention that made a stressful situation feel manageable. I got a much better settlement than I ever expected, and I know for a fact that wouldn’t have happened without this team.
Richard was my attorney, and he was phenomenal. He’s sharp, strategic, and clearly has a ton of experience—he broke everything down in a way that made sense, and always made me feel like I had someone in my corner. You can tell he genuinely cares about his clients and doesn’t just see cases as numbers.
Avery, the paralegal on my case, was also fantastic. He was super easy to reach, quick to respond, and honestly one of the most knowledgeable people I’ve worked with. He kept everything organized and always made sure I knew where things stood, which gave me a lot of peace of mind.
I highly recommend this firm to anyone needing legal help in Austin. They treated me like more than just a file, and the outcome they got me proved they know exactly what they’re doing. If I could give more than five stars, I would.
Communication (positive)Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (23)
case:personal injurystage:post_settlementresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:much better settlementdepth:essaydimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivetheme:settlement outcometheme:peace of mindinjury:physical_therapy
I really want to take the time to show a special appreciation to attorney Richard Bruno! He’s been completely amazing, coming out previous situation. Always making to keep the lines of communication open. Giving us clear understanding of how things would proceed. Do not think twice when considering this law firm!
Communication (positive)Process Transparency (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I requested for a consultation and immediately received a call for it. I was interested in working with this office but ended up getting ghosted. I requested for an update to discuss matters but I never heard back from anyone at the firm.
Couldn’t have asked for much better from Richard and Avery. The both took care of me from day one and always looked out for me after getting T boned and having my car totaled. Any question that I needed answered they took care of, they would check up on me a lot to see how I was doing. Great professionalism between them and care, they really kept a lot of stress off of me with their process and breakdowns. In the end they got me all that they could and fought to get me every dollar I deserved. If anyone is ever looking for a firm in Austin I can’t recommend ML enough, these guys are awesome.