Roxell Richards

Owner response

I’m very sorry your experience with our firm did not meet expectations — that is not the outcome we want for our clients. We hear your concerns about the contingency fee allocation, unpaid lost wages, having to pay for repairs out of pocket, impersonal text-based communication, and the length of time to resolution; we will review your file to confirm whether the settlement and fee breakdown were handled correctly. We take responsibility for improving client communication and responsiveness. Our client relations team will review your matter promptly and reach out to discuss any appropriate adjustments.

Owner response

Thank you, Julia, for your kind words. We’re honored we could help you through such a difficult time and support you in restoring a sense of normalcy. If you ever need anything else, we’re here to help. Wishing you continued strength and peace.

Owner response

Demetric, thank you for coming back four times and for the fantastic review! We’re thrilled Rowell Richards and the team delivered and that our commitment to keeping our word made a difference. Your trust and patience mean a lot to us. We look forward to helping you again soon.

Owner response

Thank you for the positive feedback, Mark! We're thrilled to hear that we were able to handle everything in a timely manner. Your satisfaction is our priority. Please don't hesitate to reach out if you need any further assistance.

Owner response

Thank you so much for your wonderful review, Danitra. We’re thrilled to hear our team provided patient, helpful service and that you felt supported throughout. Your trust and willingness to recommend us to family and friends means a great deal. We look forward to assisting you again if you ever need us.

Owner response

Thank you for your kind words and recommendation. We’re glad to hear that you felt supported and kept informed throughout your case. Our team truly appreciates your trust in Roxell Richards Law Firm, and we’re grateful for the opportunity to assist you. Wishing you and your family all the best, and thank you again for taking the time to share your experience.

Owner response

Thank you for your review, April. We appreciate your feedback and are glad you had a positive experience. If there's anything we can do, please reach out or let a manager know on your next visit.

Owner response

Thanks so much for the awesome review, Shawn! We're thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.

Owner response

Thank you for your thoughtful review, Christine. We’re grateful for the opportunity to assist your family and truly appreciate the trust you placed in our team. We’re always here if you need any further assistance.

Owner response

Thank you, Aliyah. We're thrilled to hear the process was easier and smoother than you expected and that our professionalism and compassion made a difference. Jake and the whole team will be delighted by your kind words. We appreciate your trust and are always here if you need anything else.

Owner response

Thank you so much for your kind words, Rachelle. We're thrilled our team kept you informed and feeling supported throughout your case. We pride ourselves on clear communication and thoroughness, and it's wonderful to hear it made a difference for you. If you ever need assistance in the future, we're here to help.

Owner response

Thank you, Desiree, for the wonderful review. We’re thrilled Roxell Richards and the team were on the game from day one and provided the treatments you needed. We appreciate your trust and look forward to caring for you again.