Case Type Unspecified
Unknown
It took 2 hours and 15 minutes to have a simple oil change and tire balance and I had made an appointment?
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CrashStory aggregates public review patterns for Serra Chevrolet Sterling Heights Sterling Heights Mi so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
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3,779 public reviews and 85 written reviews.
Most recent written review from Jbv65: Jun 10, 2026 (54 days ago)
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Replies on 32% of reviews
91% of the visible replies look at least somewhat personalized instead of fully templated.
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Most recent written review from Jbv65: Jun 10, 2026 (54 days ago)
Written Reviews
85
Average Rating
4.58
Reviews (30d)
0
Reviews (90d)
32
Older Archive
85
Assigned Tags (3)
Showing 85 of 85 written reviews.
1 star
8
2 star
1
3 star
0
4 star
1
5 star
75
Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
Unknown
It took 2 hours and 15 minutes to have a simple oil change and tire balance and I had made an appointment?
Case Type Unspecified
Unknown
Took my truck in Tuesday for some service very professional service I give them a 5-star rating ..
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Bump shop manager is a great guy to work with.
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Excellent service
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Michael Johnson EXCEEDED my expectations. He should be called the Super Service Advisor because he’s the man! Hisham Mansoor made the introduction and Michael helped me from there. Both are exceptional at what they do! Thanks again!
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My Sales Representative Lee was Awesome! He listened to what features I was looking for and found me a vehicle that was in my price range. He was Very patient and reviewed all of my options with me. I Definitely will return to this location & would recommend Lee to other customers. Everyone at this Dealership was Very Friendly & willing to help!
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Eliana went above and beyond in her customer service and care. I really felt valued the moment I walked in to the dealership.
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John Trotto was outstanding. Timely and thoughtful updates. Car was delivered on time and in pristine condition. Serra Chevrolet of Sterling Heights is my go to dealer.
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Everytime I bring my vehicle in to have a repair performed the vehicle repair is done but something else is broke or not working
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Bryan Nicholas Very professional work so hard to get you the best deal around and he make sure you get the car you want he is really the best guy to deal with
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Jackie is amazing, make all process simple easy and fast!
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Unknown
It's not Buff's place anymore. I bought my first new chevy in 1976 my mother was a General Motors employee and through out the years my immediate family as purchased at least 100 vehicles from this dealership . Ownership has changed and buff is gone along a caring service manager.
Most recent written review from Jbv65: Jun 10, 2026 (54 days ago)
Mentioned in 430 reviews, with an average 4.5-star rating when clients talk about this theme.
Mentioned in 220 reviews, with an average 4.3-star rating when clients talk about this theme.
Mentioned in 198 reviews, with an average 4.3-star rating when clients talk about this theme.
430 reviews touch this theme, including 51 clearly negative mentions and 2 mixed mentions.
220 reviews touch this theme, including 56 clearly negative mentions and 1 mixed mentions.
The newest written review in this dataset is from Jun 10, 2026 (54 days ago). Compare that recency with the other firms you are considering.
It took 2 hours and 15 minutes to have a simple oil change and tire balance and I had made an appointment?
Took my truck in Tuesday for some service very professional service I give them a 5-star rating ..
Bump shop manager is a great guy to work with.