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Review Intelligence
Shay Associates Law Firm LLC Decatur Il review signals at a glance
CrashStory aggregates public review patterns for Shay Associates Law Firm LLC Decatur Il so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.9
Total Reviews
27
PI Reviews
25
Text Reviews
27
Most common themes
worker's compensation
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Review Snapshot
4.8
32 public reviews and 27 written reviews.
Recent Activity
Most recent written review from Carrie Carter: Feb 24, 2026 (205 days ago)
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Response Behavior
Replies on 50% of reviews
75% of the visible replies look at least somewhat personalized instead of fully templated.
Shay Associates Law Firm LLC Decatur Il client reviews
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All27 reviews
4.9
Most recent written review from Carrie Carter: Feb 24, 2026 (205 days ago)
Written Reviews
27
Average Rating
4.89
Reviews (30d)
0
Reviews (90d)
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Older Archive
27
Assigned Tags (3)
Showing 27 of 27 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
My son was very seriously injured in an industrial accident that required years of medical care. Tim Shay and Nick Williams got involved and took care of my son. The outcome was incredible and will help my son for the rest of his life. I strongly recommend that you hire Shay Law if you are injured. Thanks Tim and Nick.
Stephanie Shay-Williams helped me when workman's comp wouldn't. I was injured in 2021. WC kept putting off what needed to be done with my knee when Stephanie Williams made it that I finally was able to have knee surgery after 2 yrs of workman's comps making me jump through their hoops.
Stephanie really cared and worked for me!
I highly recommend her! She will work for you too!
Owner response
Ann, thank you so much for your kind review. It was an absolute pleasure representing you in your workers' compensation case. I am thrilled we were able to get you the results you deserve!<br>-Stephanie
I used Shay & Associates law firm for a recent automobile accident not only were they there to guide me they were very caring and professional. I would say they became friends . I give them 5 out of 5 stars.
This was our first time dealing with a personal injury case. We had no knowledge of the processes with litigation. My husband and I were very grateful for Mr. shay and his exceptional staff. Shay and associates worked very hard on getting our case resolved with great results for us and our family. We personally appreciate the communication, expertise, and persistence that shay and Associates law firm provided. We would highly recommend this law firm not only to friends and family but to anyone needing personal injury assistance. Our family greatly appreciates the love and understanding you have for your clients and the hard work, time, and effort your firm provided. Thank you very much Mr.Shay you are an amazing lawyer with a great staff.
Stephanie at Shay’s was able to resolve my case today and I’m pretty pleased that this process is finally over, I was injured in a car accident but is definitely a good law firm worth your business
I had Stephanie work on my case after my previous attorney left the firm, she stepped in and got the job done swiftly. She kept me informed throughout the entire process and worked quickly to come to a resolution. I would definitely recommend her.
Owner response
Thank you Ashley for your review. Stephanie worked very hard on your case to bring it to a good conclusion
I found this law office for my husband when he was injured at CAT. The man basket he was in was hit from behind by a crane which caused pretty serious whiplash type injuries to his neck. When we initially sat down with Shay we were relieved because we felt like we were in good hands with this law office. Little did we know that initial sit down would be the last time we ever seen Shay. Right away we were directed to a secretary with all future communication and later assigned to a random office lawyer. Shay did nothing more than present as the face on the billboards. Once you’re signed as a client you’ll get whoever they give you to work your case. That rubbed us the wrong way from the very start. I personally did a lot of the legwork on this case as far as collecting bills and gathering medical records. Despite it being a pretty clear case it dragged on forever because little details that had nothing to do with the actual accident or injury were allowed into the case. It ended up going to trial which was held in Peoria. That was inconvenient considering we live in Decatur. The trial could have went better. There were several medical things not brought up that should have and again little details that should have never even been allowed. After trial we waited an entire month before we heard anything about the decision and an additional month of waiting for the other side to appeal or not and another 2 weeks after that before picking up his check. We ended up with a significantly lower amount than originally anticipated especially considering my husband is still in pain to this day and will likely deal with this painful injury for the rest of his life. We hesitantly ended up accepting the judge's order without appealing simply because we didn’t want to deal with this law office for another year. The entire experience left us feeling disappointed.
Owner response
I am disheartened to learn of your dissatisfaction with the outcome of your husband's workers compensation case. Your husband's case was assigned to Graham Ogilvy, an experienced lawyer in Worker's Compensation litigation who has arbitrated dozens of cases to conclusion. Further, our firm has regular case meetings where all cases are individually reviewed by myself with the attorneys. Your husband's case was monitored by me with Graham to discuss strategy. I am always available for personal meetings if a client has questions regarding his or her case.<br>Regarding other matters contained in your review we collect the client's medical records and most bills. The IWCC statute allows the admissibility of records from medical providers if we receive them in response to a subpoena. That is our practice. You are correct about the bills. There are many bills such as radiology and pathology bills that we are unable to obtain and we ask the client to provide us those bills as you receive them in the mail.<br>You have described your husband's case as a "clear case" but in reality it was disputed by CAT that forced us to arbitrate your husband's case. Available hearing dates and locations are set by the Commission. There is no longer a Decatur hearing location. The setting of your husband's case at the Peoria location was again outside of our control. Arbitration settings have also been delayed as a residual of the pandemic. After a case is arbitrated the Arbitrator takes the case under consideration and issues a written decision 30 to 60 days later. After the decision is received each side has 30 days to consider an appeal before the Commission. Your husband elected not to appeal the decision as did the Respondent.<br>As to your husband's disappointment with the amount awarded, all of the available medical evidence was admitted into evidence and your husband testified before the Arbitrator and described his ongoing pain. As stated previously he had the decision to accept or appeal the award. That was his right. In the end we prevailed on a fully disputed claim. I hope this response addresses your concerns. I am always available to meet with you and your husband.
My wife and I would like to thank Mr. Shay for talking to about our complains on a doctor. He made us feel at ease and told us in ease to understand information of what we were looking at as far as a case was concerned. He gave use his truthful point of view and how to file a complaint with the IDFPR. Thank again for your help. God bless you, David and Diana Ashenfelter
Feeling lost with where to even begin closing a worker compensation injury claim, my husband and I reached out to Tim for guidance. After the initial consultation we knew we could trust him to do everything possible to facilitate a fair compensation. Tim and his assistant Corey made the process a smooth experience. They both were quick to respond to emails or phone calls and made special accommodations for Zoom meetings to reduce the need to travel. We felt understood and well represented. Thanks again Tim for your diligence and expertise!
Owner response
Angie, thank you for your review. It was my pleasure to represent Gale with his workers compensation claim. You and Gale are great people and I wish you both the best of luck.
I was in a car accident with my son back in May 2022 and I contacted Jacob Welch to help. Jacob was quick to respond to any questions I had and set my mind at ease throughout the whole process. My case finally closed in November 2022, mostly due to waiting on insurance, and I was completely satisfied with the outcome. Many thanks to Sarah and Gabrielle for the work they did as well.
Owner response
Thank you Justin for your review. Jacob is an excellent attorney and very responsive to his client's questions and concerns. Also, thank you for recognizing the hard work from Gabbie and Sarah. They are great.
Mr. Shay recently represented me in a personal injury case. Tim and his entire staff were courteous, professional and responsive during the whole process. If I ever need legal representation for a case like this I'll look no further than Shay and assoociates. Would very highly recommend.
Owner response
Thank you Keith for your 5 star review. It was our pleasure to represent you in your personal injury case. I wish you the best
My son was very seriously injured in an industrial accident that required years of medical care. Tim Shay and Nick Williams got involved and took care of my son. The outcome was incredible and will help my son for the rest of his life. I strongly recommend that you hire Shay Law if you are injured. Thanks Tim and Nick.
Stephanie Shay-Williams helped me when workman's comp wouldn't. I was injured in 2021. WC kept putting off what needed to be done with my knee when Stephanie Williams made it that I finally was able to have knee surgery after 2 yrs of workman's comps making me jump through their hoops.
Stephanie really cared and worked for me!
I highly recommend her! She will work for you too!
I used Shay & Associates law firm for a recent automobile accident not only were they there to guide me they were very caring and professional. I would say they became friends . I give them 5 out of 5 stars.