Terrible communication terrible terrible business if this is what it is! BBB and State Bar will definitely be hearing from me about these very unprofessional !
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Sweet James Accident Attorneys
Phoenix Personal Injury Lawyer — 423 Client Reviews Analyzed
4.5(423 reviews)Sweet James Accident Attorneys is a Personal Injury law firm in Phoenix, AZ, located at 7310 N 16th St #250 and reachable at +1602-858-7768. Clients have rated the firm 4.5 out of 5 across 423 public Google reviews, 10 of which include written feedback. The most recent written review is from Antonia Garcia on Apr 24, 2026 (136 days ago).
Owner engagement: Sweet James Accident Attorneys replies on 11% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Sweet James is the attorney most frequently named by clients in reviews of Sweet James Accident Attorneys.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
423 reviews
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Sweet James Accident Attorneys is a personal injury law firm serving clients in Phoenix, Arizona, located at 7310 N 16th St #250 85020.
Review evidence: Clients have left 423 public Google reviews averaging 4.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Phoenix, Arizona firms before you decide.
Quick signals: attorneys named most often in reviews are Sweet James; the Google Business profile for this firm is verified; 47 photos are public on Google; contact the firm to ask about consultation fees.
Contact Sweet James Accident Attorneys at (602) 858-7768 or visit sweetjames.com for a free case review.
423 public reviews and 20 written reviews.
Most recent written review from Antonia Garcia: Mar 14, 2026 (177 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 85% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Antonia Garcia: Mar 14, 2026 (177 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 14, 2026 (177 days ago). Compare that recency with the other firms you are considering.
Terrible communication terrible terrible business if this is what it is! BBB and State Bar will definitely be hearing from me about these very unprofessional !
The girls in front office are fabulous. And all around Sweet James and staff are awesome. I will recommend to my friends and family when needed. Thank you to everyone.
The worst personal injury lawyers I have ever worked with. I have been in two bad accidents in my life. The first one was in April 2021, in which I was represented by a different firm, and the second one was in February 2024, in which I was represented by Sweet James. Tell me why, out of a $100k settlement, I received about $19k of it. My medical bills got outrageously high when there was supposed to be someone from SJ monitoring how much was racking up through all of my treatments. Out of all of my treatments, only one of the treatments actually really made any difference. They constantly were switching my case managers without telling me who the new one would be or how I could reach them. One thing that they all had in common was a lack of communication. Then when I said that I wanted to settle my case because I became pregnant and couldn't really do anything to help my body injuries, I was forwarded to one of their lawyers (who I don't even know the name of) who also never got back to me. They then had Eva Chiramonte, who isn't even a lawyer or case manager, handle all of my case work. She constantly promised me "Oh, your case will be handled long before you give birth. It's easy." -- "I'll call you back" (almost always forgot to) -- and then these statements turned into "Oh it's our adjustment departments fault, it's XYZ's fault that it's taking so long" -- and then when I finally ran out of basically all of the funds I had whilst being off from work, this turned into "Well we can get you a loan with very low interest." So I ended up getting a small loan from their close colleague, I don't remember his name/business name. It was needed so that I could pay my midwife, because - surprise!!! The funds weren't ready by the time my baby was born in July 2025 as I was *promised* by Eva. By the time Eva finally called my husband and I with a number, it was a HUGE slap in the face being $19k. I was severely injured in my first accident with way more doctors appts and that lawyer still managed to get me around $50k from my settlement. This accident required a lot less of treatments, though it did leave me with a bad TBI, and I get $19k??? Ridiculous. Then when I told Eva how I was very disappointed, she took it super personally! She said it was surprising how I was disappointed because they did soooo much work to get my bills down. Then she said how she got my loan interest down to $400 something as if it were a huge favor she did for me. That money could have gone to my baby. She said "well you guys were calling and calling like every week!!" -- Well, uh, duh? No one was communicating anything to me and I was about to have my baby! I needed to know what was happening! I should also mention that she let a lot of personal issues get in the way of her work. I understand that life happens, but why are you venting to your client about it? I would NEVER recommend working with Sweet James. This felt like theft out of my own settlement money that I suffered for physically and financially. I am late in writing this because I've been busy with the baby and finally feel more healed from my TBI. I feel like I was taken advantage of and I am beyond angry that they ended up with double or so of what I received. Make that make sense. Lastly, I received a text recently out of nowhere that funds were received in my trust. I was confused so I called two or three times about it and - surprise again! - no response. So who knows if there's random extra money sitting there or what. It has been no pleasure at all doing any business with you, SJ. I hope you treat other cases with more care and respect than mine.
7310 N 16th St #250, Phoenix, AZ 85020
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Most recent written review from Antonia Garcia: Mar 14, 2026 (177 days ago)
Written Reviews
20
Average Rating
4.05
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20
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Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
Terrible communication terrible terrible business if this is what it is! BBB and State Bar will definitely be hearing from me about these very unprofessional !
Case Type Unspecified
Unknown
The girls in front office are fabulous. And all around Sweet James and staff are awesome. I will recommend to my friends and family when needed. Thank you to everyone.
Case Type Unspecified
Unknown
The worst personal injury lawyers I have ever worked with. I have been in two bad accidents in my life. The first one was in April 2021, in which I was represented by a different firm, and the second one was in February 2024, in which I was represented by Sweet James. Tell me why, out of a $100k settlement, I received about $19k of it. My medical bills got outrageously high when there was supposed to be someone from SJ monitoring how much was racking up through all of my treatments. Out of all of my treatments, only one of the treatments actually really made any difference. They constantly were switching my case managers without telling me who the new one would be or how I could reach them. One thing that they all had in common was a lack of communication. Then when I said that I wanted to settle my case because I became pregnant and couldn't really do anything to help my body injuries, I was forwarded to one of their lawyers (who I don't even know the name of) who also never got back to me. They then had Eva Chiramonte, who isn't even a lawyer or case manager, handle all of my case work. She constantly promised me "Oh, your case will be handled long before you give birth. It's easy." -- "I'll call you back" (almost always forgot to) -- and then these statements turned into "Oh it's our adjustment departments fault, it's XYZ's fault that it's taking so long" -- and then when I finally ran out of basically all of the funds I had whilst being off from work, this turned into "Well we can get you a loan with very low interest." So I ended up getting a small loan from their close colleague, I don't remember his name/business name. It was needed so that I could pay my midwife, because - surprise!!! The funds weren't ready by the time my baby was born in July 2025 as I was *promised* by Eva. By the time Eva finally called my husband and I with a number, it was a HUGE slap in the face being $19k. I was severely injured in my first accident with way more doctors appts and that lawyer still managed to get me around $50k from my settlement. This accident required a lot less of treatments, though it did leave me with a bad TBI, and I get $19k??? Ridiculous. Then when I told Eva how I was very disappointed, she took it super personally! She said it was surprising how I was disappointed because they did soooo much work to get my bills down. Then she said how she got my loan interest down to $400 something as if it were a huge favor she did for me. That money could have gone to my baby. She said "well you guys were calling and calling like every week!!" -- Well, uh, duh? No one was communicating anything to me and I was about to have my baby! I needed to know what was happening! I should also mention that she let a lot of personal issues get in the way of her work. I understand that life happens, but why are you venting to your client about it? I would NEVER recommend working with Sweet James. This felt like theft out of my own settlement money that I suffered for physically and financially. I am late in writing this because I've been busy with the baby and finally feel more healed from my TBI. I feel like I was taken advantage of and I am beyond angry that they ended up with double or so of what I received. Make that make sense. Lastly, I received a text recently out of nowhere that funds were received in my trust. I was confused so I called two or three times about it and - surprise again! - no response. So who knows if there's random extra money sitting there or what. It has been no pleasure at all doing any business with you, SJ. I hope you treat other cases with more care and respect than mine.
Case Type Unspecified
Unknown
Sweet dreams was recommended by my brother-in-law and my sister. I worked well with them. They got everything done. I was in a car accident where I got hit. They did everything to make sure my car was paid off and I got paid off and they got paid after that a couple days after I was in a collision with an Uber and they took care of that too. I have recommended James two friends before.
Owner response
Thank you Iris for your kind review and for trusting Sweet James with your cases. We’re glad to hear that our team was able to assist you after your accidents and help ensure everything was taken care of, including your vehicle and settlement. Your recommendation to your friends truly means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out. We appreciate you taking the time to share your experience.
Case Type Unspecified
Unknown
I am highly disappointed with the communication and management of my case provided by sweet James, I was recommended to come to them after I was involved in my first accident back in June when I was hit by a car in a crosswalk. Everything was good at first, I was given a case manager, sent to a chiropractor and sent to a specialist for further examination. It started to go downhill when I started losing communication in regards to my case when I am currently being passed around from person to person handling my case. The last update I’ve actually had was all the way back in September, when I was told that I am currently in what they call the lien process and haven’t heard anything since. I have been trying to inform them that I am now receiving calls, letters, emails etc from a debt collector about the accident and I try to ask about updates about my case just to constantly be told no one is available to answer my calls to inform me of what is going on and just to leave a message. I have left several messages in the past few weeks and never received a call back. I personally feel as though the case is being prolonged on purpose in order to take a larger amount in my settlement. As a follow up I would like to thank Casey sudduth and Emily card for helping push and expedite the case and communicate with me fully about what is going on they were the biggest helps in my case
Owner response
Brandon, I apologize for the difficulties you've encountered with communication regarding your case. Please reach out to us directly so we can address your concerns and provide you with the updates you deserve.
Case Type Unspecified
Unknown
Wonderful law firm, they are very knowledgeable and care about their clients. A family friend recommended me to Sweet James and also helped my girlfriend’s mom through her case. Casey was very helpful throughout the process. You are in great hands with her and Sweet James.
Owner response
Thank you so much for your kind words and recommendation. We’re glad to hear that you had a positive experience with our team and that Casey was able to help guide you through the process. Providing knowledgeable support and truly caring for our clients is very important to us. We also appreciate your family friend trusting Sweet James and referring you to us. Thank you again for taking the time to share your experience.
Case Type Unspecified
Unknown
I am writing this review on behalf of Daniel Shevtsov, an attorney at Sweet James. Daniel worked on a case for me when he was at another law firm and did a great job. We have kept in touch and on the occasion I have a legal question, he is glad to offer his advice. Should I ever need a lawyer again, I plan to reach out to Daniel either to work my case for provide a good recommendation. I am writing this review on behalf of Daniel as he has excellent legal and customer service skills and I would assume that is reflective of the quality associates at Sweet James. They are lucky to have him.
Owner response
Thank you for taking the time to share your thoughtful review. We truly appreciate your kind words about Daniel Shevtsov and the positive experience you’ve had working with him. Daniel is a valued member of our team, and we’re proud to have attorneys who are dedicated to providing knowledgeable guidance and excellent client service. It’s great to hear that he has remained a trusted resource for you over the years. We appreciate your support and your confidence in both Daniel and the Sweet James team.
Case Type Unspecified
Unknown
Very satisfied! Thank you Sweet James and there staff.
Owner response
Theresa, We’re thrilled you were satisfied with your experience. Thank you for taking the time to share your feedback, it means a lot to our team.
Case Type Unspecified
Unknown
My attorney Shawndra has been absolutely amazing! I was unsure how this whole process was on top of being traumatized from my accident. She made it easy, and help me through it. thank you so much for being there.
Owner response
Susan, Thank you so much for sharing your experience. We’re truly glad Shawndra was able to support you during such a difficult time and help make the process feel easier. Your trust means a lot to us, and we’re grateful we could be there for you. Wishing you continued healing, and please don’t hesitate to reach out if you ever need anything.
Case Type Unspecified
Unknown
Diana and Micah were super helpful and easy to work with made this whole process easy and quick I really didn’t have to do much and got a lot in return 100% recommend
Owner response
Thank you for your kind words, Sebastian. We’re glad to hear that Diana and Micah provided you with a seamless experience. Your recommendation means a lot to us at Sweet James Accident Attorneys in Phoenix.
Case Type Unspecified
Unknown
I am extremely satisfied with my choice of Sweet James after my car accident. My attorney Jeff and his assistant Indra were helpful throughout the entire process and established a game plan for me that was successful. After settling my case, Eva went the extra mile to further reduce my medical costs and secure a higher payout for me than I was expecting. Altogether, I highly recommend Sweet James to anyone in Arizona who needs representation. Thank you!
Owner response
Thank you for sharing your positive experience, Zackary. We appreciate your kind words about our team at Sweet James Accident Attorneys in Phoenix and are glad to hear you felt supported throughout your journey.
Case Type Unspecified
Unknown
Had my claim completed and paid out in about 1 year. Always able to reach them and get updates. Got the most they could from insurance and all the medical attention I needed. Also, have decent deals for referrals. They're fee was 35%-40% of total settlement then medical comes from your amount. Issued a Bank of America check to me so I could cash anywhere but my gf's was from a small bank in CA so it was harder to cash without a bank account. Overall it was a good experience.
Owner response
Thank you, Jason, for sharing your experience. We're glad to hear that we were able to assist you throughout the process. Your feedback is invaluable, and we appreciate your support!
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