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Friendly and helpful!
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1,052 public reviews and 90 written reviews.
Most recent written review from Ashley Porretta: Jun 8, 2026 (57 days ago)
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Replies on 54% of reviews
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Most recent written review from Ashley Porretta: Jun 8, 2026 (57 days ago)
Written Reviews
90
Average Rating
4.84
Reviews (30d)
0
Reviews (90d)
13
Older Archive
90
Assigned Tags (3)
Showing 90 of 90 written reviews.
1 star
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5 star
82
Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
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Friendly and helpful!
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I really appreciate how the firm at Russo handled my case and helped me understand everything that was going on with my case.
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They are the best they care and they get on it
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The phone representative was very kind and patient. She gave me plenty of time to look up pertinent information for my case while on the phone. Very helpful!!
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Very nice hoping that can help me after years of suffering
Owner response
Thank you, Brittany. We’re sorry to hear about your difficult experience, and we’re grateful for the opportunity to help. Our team is here to support you every step of the way.
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Great Attorneys. They give it to you straight and keep me updated on my case. Always return my scheduled phone calls, and scheduling is easy. I can go right on the website and schedule a time and date for a phone call if I have any questions. Thank you to The Russo Firm. Very informative
Owner response
Thanks so much, Bridgette! We’re glad the updates and scheduling have been helpful.
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Rep did a great job, Hopefully I'll get some compensation for my dental work.
Owner response
Hello Thomas, thank you for your kind words! Helping clients like you is why we’re so passionate about what we do. Every case is unique, but our commitment to achieving the best possible outcome never wavers. We appreciate your trust in us and are so glad we could assist you during this challenging time.
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Everything was good today
Owner response
Thank you, Jeffery! We appreciate your feedback and are glad everything went well for you
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My experience with this firm has been the most pleasant experience. I am so thankful that I found them to help me with my claim.
Owner response
Thank you, Suzanna! We’re honored to be able to assist you with your claim and truly appreciate your trust in our team.
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They were very helpful
Owner response
Thank you, Michele! We’re happy we could help and appreciate you taking the time to leave a review.
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I spoke to Marco today while doing my census and he was very friendly and accommodating while I was dealing with my very loud and *very needy*18 month old and on the phone with him and was patient while I was trying to tend to her needs as well as a swearing his questions.
Owner response
Thank you for sharing your experience! We're so glad to hear that Diane was able to listen to your concerns and assist you quickly. We take pride in providing friendly and attentive service, and it's great to know that was reflected in your interaction. If you need anything else, don't hesitate to reach out!
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I wonderful sounding lady I spoke with was very professional very clear with questions and anything I didn't understand she was very patient and very nice ,If you had heard the call youd give her a raise she definitely deserves one and I hope to speak with her again about my case she was just all around very good Thank ypu
Owner response
Thank you so much, Myron! We truly appreciate your thoughtful feedback. We’re so glad our team member made you feel comfortable, informed, and supported throughout the call. Your kind words mean a lot to us!
Most recent written review from Ashley Porretta: Jun 8, 2026 (57 days ago)
Mentioned in 299 reviews, with an average 4.9-star rating when clients talk about this theme.
Mentioned in 285 reviews, with an average 5.0-star rating when clients talk about this theme.
Mentioned in 162 reviews, with an average 4.9-star rating when clients talk about this theme.
299 reviews touch this theme, including 7 clearly negative mentions and 1 mixed mentions.
162 reviews touch this theme, including 2 clearly negative mentions and 1 mixed mentions.
290 responses appear boilerplate. Use the recent written reviews below to judge whether the service experience itself still looks strong.
Friendly and helpful!
I really appreciate how the firm at Russo handled my case and helped me understand everything that was going on with my case.
They are the best they care and they get on it