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Lawyer Review Intelligence
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Review Intelligence
CrashStory aggregates public review patterns for The Soud Law Firm Jacksonville Fl so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
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32 public reviews and 22 written reviews.
Most recent written review from Bonnie Brown: Feb 15, 2023 (1267 days ago)
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Replies on 19% of reviews
67% of the visible replies look at least somewhat personalized instead of fully templated.
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Most recent written review from Bonnie Brown: Feb 15, 2023 (1267 days ago)
Written Reviews
22
Average Rating
4.32
Reviews (30d)
0
Reviews (90d)
0
Older Archive
22
Assigned Tags (3)
Showing 22 of 22 written reviews.
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1
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1
5 star
17
Reviews older than 30 days are kept available in pages of 12.
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Unknown
I found the Soud Law Firm professional and has a great team.
Owner response
Thank you Ms. Brown. It was our pleasure meet and assit you.
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Unknown
Good people
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Awesome law firm caring people
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Great experience thank you all ❤
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Best personal injury lawyer ever. Forget the big names in town. Soud law has the best staff and really care about your case. Never ever use anyone else.
Case Type Unspecified
Unknown
I had an open case with this firm for a year, and NOTHING was done. I was involved in a hit and run with little communication or response from this office the entire time I worked with them. My Dr.'s office couldn't get ahold of them for information that they needed or documents that were being sent. After no response I set out with another attorney and then I started getting phone calls (go figure). I am horrified by the manner in which this office operates. And would NEVER tell someone to go here. They will hold up the entire process! ** the claims process does take a long time, but it doesn't happen when you never get the paperwork from my Dr. You all got your ridiculous money for the lack of work done on my case. But never state that I have lied. I called and emailed in order to get updates and NOTHING. I had to call multiple times to get answers. It was a year ago... maybe you all forgot.
Owner response
The review of PandaBear 0606 is completely untrue. Significant time and resources were put forth by this office, all calls were taken or returned. A year from accident to settlement given the amount of treatment is a very reasonable time frame in this case of hit & run. I am only sorry that you got taken in by a fancy lawyer commercial on TV and then took the case we built to them and probably settled for less than you should have. I wish I could say more in a public forum, but the rules of ethics for lawyers restrains what I can say. This review is just completely false.
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Unknown
Very pretentious.
Owner response
Hi Lucy. Sorry to hear about your experience. That’s not normally how our staff or attorneys deal with folk. Please call me to tell me what happened so we can fix it. Jeff.
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Top notch service. Jeff Soud is a great guy to work with and I would count him in on any case in the future. Highly recommended
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The staff is kind and attentive, Very professional and will work to help you in your time of need i recommend souds lawfirm to anyone looking for a resolution
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Unknown
I'm so disappointed with saud law firm it took two years to get basically nothing no one kept in touch with me I had to call them at least one time a month I felt like I was just a case number to them . I should have settled with the insurance company and didn't bother getting a lawyer I wouldn't recommend this law firm to anyone but you might have a different experience
Owner response
I’m sorry Nat for the experience. 99% of the time its different for us. We try really hard not to be like this “Law Factories” you see advertising on TV and our results are usually way better. We cant seem to find you in our records as having been a client and I’ve reviewed all the case closings for the past several months. Please reach out to me personally 904-353-9000. Jeff Soud.
Case Type Unspecified
Unknown
Online Reviews are the new "Word of mouth" advertising today. We all want to know what it is like working with a business and what type professionals are you working with. We have worked with The SOUD Law Firm on several different occasions with a 5 start experience. The staff is always a phone call away and information was not lagging behind. They know our company when we call and they know what is happening with our case. We are able to recommend this Jacksonville Personal Injury Law Firm to others with a 5 Star review.
Case Type Unspecified
Unknown
Jeff has a great team. Krtistin was especially attentive, patient and empathetic in my car accident case. They get the job done and done right.
Owner response
Thank you for your 4 star review of our Law Firm!
Most recent written review from Bonnie Brown: Feb 15, 2023 (1267 days ago)
Mentioned in 12 reviews, with an average 4.9-star rating when clients talk about this theme.
Mentioned in 7 reviews, with an average 4.1-star rating when clients talk about this theme.
Mentioned in 5 reviews, with an average 3.4-star rating when clients talk about this theme.
7 reviews touch this theme, including 2 clearly negative mentions and 0 mixed mentions.
5 reviews touch this theme, including 2 clearly negative mentions and 0 mixed mentions.
16 reviews currently have no visible owner response, so the written feedback matters more than response style.
I found the Soud Law Firm professional and has a great team.
Good people
Awesome law firm caring people