Awsome to work with. Robert did everthing the right way and I am satisfied with the outcome .Better than expected.
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The West Law Office, PLLC
Houston Personal Injury Lawyer — 84 Client Reviews Analyzed
4.6(84 reviews)The West Law Office, PLLC is a Personal Injury law firm in Houston, TX, located at 738 S Texas 6 Suite 180 and reachable at +1281-347-3247. Clients have rated the firm 4.6 out of 5 across 84 public Google reviews, 84 of which include written feedback. The most recent written review is from George Tidden on Mar 10, 2026 (126 days ago).
Owner engagement: The West Law Office, PLLC replies on 46% of visible Google reviews, and roughly 82% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, help during a stressful moment, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: West Law, The West and Law Firm are the attorneys most frequently named by clients in reviews of The West Law Office, PLLC.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
84 reviews
Years Experience
Practice Areas
Office Location
Consultation
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The West Law Office, PLLC is a personal injury law firm serving clients in Houston, Texas, located at 738 S Texas 6 Suite 180 77079.
Review evidence: Clients have left 84 public Google reviews averaging 4.6 out of 5, 84 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Houston, Texas firms before you decide.
Quick signals: attorneys named most often in reviews are West Law, The West, Law Firm; the Google Business profile for this firm is verified; 16 photos are public on Google; contact the firm to ask about consultation fees.
Contact The West Law Office, PLLC at (281) 347-3247 or visit houstonpersonalinjury.law for a free case review.
84 public reviews and 84 written reviews.
Most recent written review from George Tidden: Mar 10, 2026 (126 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 46% of reviews
82% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from George Tidden: Mar 10, 2026 (126 days ago)
Mentioned in 42 reviews, with an average 5.0-star rating when clients talk about this theme.
Mentioned in 28 reviews, with an average 5.0-star rating when clients talk about this theme.
Mentioned in 26 reviews, with an average 4.8-star rating when clients talk about this theme.
26 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
20 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
45 reviews currently have no visible owner response, so the written feedback matters more than response style.
Awsome to work with. Robert did everthing the right way and I am satisfied with the outcome .Better than expected.
Total professionals. Mr. Goodwill is a great attorney. I recommend West Law without question!
The West Law Firm did a great job of walking me through the process, keeping me informed and reaching a settlement that allowed me pay off all medical expenses. I have nothing but good things you say about this firm.
738 S Texas 6 Suite 180, Houston, TX 77079
Recent crash data for the area around The West Law Office, PLLC loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from George Tidden: May 8, 2026 (67 days ago)
Written Reviews
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Showing 10 of 10 written reviews.
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George Tidden
Personal Injury
Unknown
Awsome to work with. Robert did everthing the right way and I am satisfied with the outcome .Better than expected.
Mike Chairess
Personal Injury
Unknown
Total professionals. Mr. Goodwill is a great attorney. I recommend West Law without question!
Dawn Carlson
Personal Injury
Unknown
The West Law Firm did a great job of walking me through the process, keeping me informed and reaching a settlement that allowed me pay off all medical expenses. I have nothing but good things you say about this firm.
Megan Nizzola
Personal Injury
Unknown
They were a great help with getting my case solved.
Saud Quddusi
Personal Injury
Unknown
Robert Goodwill demonstrated exceptional dedication and professionalism in securing my settlement, resulting in a timely disbursement, and I wholeheartedly recommend his services for their expertise and commitment.
Jerry Bean
Personal Injury
Unknown
These guys are awesome and took care of me very well
Jessica Garcia
Personal Injury
Unknown
Thank you to the West Law Firm team for all your help and hard work with my case. The whole process was smooth and the communication was there from the beginning. Truly appreciate all you have done for us. This firm very professional and will definitely recommend them.
Roy Gregory II
Personal Injury
Unknown
Madison and her firm were very transparent, open, informative and supportive throughout the entire experience. I recommend Madison West for anyone who wants their case reviewed carefully and properly handled in a timely manner. Thanks for all your help and working so hard to get my case settled!
Julio Rodriguez
Personal Injury
Unknown
The incident that me and my wife lived through was very unexpected and unusual; of all places on our honeymoon, it took place in Hawaii, out of the states and away from our family and home, we were alone and filled with anxiety and unknowns right after; we knew this was out of our reach and would need expert help to work through it, I reached out to my brother. Who has never led me down a wrong path; after I discussed with him what had happened, he immediately went to work and knew who to reach out to. My brother put us in contact with Robert, a scholar and former colleague of his. Robert and his team reviewed our situation fully, and they knew they had to make things right for us, the wait was worth it, through the whole process Robert always gave us an update and always reached out with new information as it was made available to him. If we’re ever in any position to need an attorney at all, with no hesitation It will be Robert and his team; the professional guidance, advice, and support they provided us with is unmatched. Robert, and The West Law Firm, Simply thank you for taking on the challenge and representing us!
Samantha Sweeney
Personal Injury
Unknown
Our experience working with Robert, and really everyone we came into contact with at West, was outstanding! Even though our case took place in Hawaii, he didn’t hesitate to take it on and went to bat for us time and time again. He was a fantastic communicator, always breaking things down so we could understand, walking us through our options, and answering every question without ever making us feel rushed or uninformed. His dedication and professionalism made a stressful situation so much easier to navigate. Thanks to him, we got the outcome we deserved. We couldn’t recommend him more highly!
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