CrashStory is loading the review analysis, rating patterns, and detailed client feedback for this law firm.
Review Intelligence
Underberg Kessler LLP Rochester Ny review signals at a glance
CrashStory aggregates public review patterns for Underberg Kessler LLP Rochester Ny so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.1
Total Reviews
37
PI Reviews
25
Text Reviews
37
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What to check before you hire Underberg Kessler LLP Rochester Ny
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Review Snapshot
4.3
63 public reviews and 37 written reviews.
Recent Activity
Most recent written review from Katelyna H: Mar 5, 2026 (101 days ago)
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Response Behavior
Replies on 52% of reviews
94% of the visible replies look at least somewhat personalized instead of fully templated.
Underberg Kessler LLP Rochester Ny client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
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All37 reviews
4.1
Most recent written review from Katelyna H: Mar 5, 2026 (101 days ago)
Written Reviews
27
Average Rating
3.93
Reviews (30d)
0
Reviews (90d)
0
Older Archive
27
Assigned Tags (68)
Showing 27 of 37 written reviews.
1 star
7
2 star
0
3 star
0
4 star
1
5 star
19
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I've been a client of Underberg & Kessler for 26 years, working specifically with Paul and have always found him to be professional, responsive, and knowledgeable. I appreciate his guidance and highly recommend their services.
Owner response
Hi Kim, thank you for your 5 star rating and your kind words about Paul! We really appreciate the feedback. Take care, Underberg & Kessler LLP
Communication (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
They represent the town I live in and I feel they care more about the money than what is right or in the interest of justice. Our tax dollars could be much better spent.
Owner response
Mr. Keiffer, We take client feedback very seriously. Since you are not a client and we have not worked with you before, we would welcome an opportunity to address a concern about the Firm that you might have in a constructive manner. Please reach out if you wish to discuss further. Thank you.
I hired this firm on a matter and almost immediately I was advised by the attorney that she would be leaving on maternity leave. She started the matter very strong with a great demand letter. The attorney who took over took an extremely weak position, dropped the ball entirely and then he and his manager declined to pursue my case that the previous attorney had already indicated she would pursue. I was left charged with a lot of hefty legal fees for absolutely no help and it honestly put me in a horrible position. Horrible. I don't recommend these crooks at their high prices.
Owner response
Rhonda - Thank you for taking the time to leave a review. Our records show that we withdrew from your case and provided referrals because we felt you would be more suited with another firm. We take pride in providing excellent legal representation to our clients and regret our representation relationship did not work out. Please contact us at 585-258-2800 if you would like to discuss your concern further.
Process Length (negative)Process Transparency (negative)Needing a Lawyer (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
The people I work with on multiple occasions are wonderful. Even better, Justin Alexander is CODA and knows American Sign Language, which helps remove communication barriers! I highly recommend working with Justin Alexander for real estate. He ensures that every process is smooth and transparent.
Owner response
Andrew - Thank you for the great feedback and sharing your positive experience. We are glad to know Justin was able to help you!
Communication (positive)Process Transparency (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Terrible customer service & disrespectful person who picked up. I got hung up on while calling in looking for services.
Owner response
Brandin, we are very sorry to hear about your frustrating experience. Thank you for bringing this to our attention, but after some research, we are unable to see in our records that you called. Please give us a call at 585-258-2850 and we can get this straightened out.
Communication (negative)Needing a Lawyer (negative)Semi-PersonalizedSentiment: negativeGeneric ReviewLikely Client Experience
Santos, thank you for your 5 star rating! If you ever need assistance in our other legal practice areas, please don't hesitate to reach out!<br>-Underberg & Kessler LLP
Told them on the phone the location of my case. They seemed okay with it. Charged me 330 for the consultation then at end of consultation told me they don’t feel comfortable with taking the case because of where it’s located. So Instead of charging me for the whole consultation couldn’t you have just told me that from the beginning. Basically ripped me off for 330 dollars even though you knew you weren’t going to take the case to begin with. Very shady practice in my opinion.
Owner response
We apologize for the misunderstanding and, of course, please reach out to us so that we may arrange to refund your consultation fee. We appreciate your bringing this to our attention and wish you the best.
Process Transparency (negative)Fee Transparency (negative)Needing a Lawyer (negative)Semi-PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
I retained an attorney from UKG to represent me in my divorce and child custody proceedings, and I am deeply disappointed with the level of service I received. While communication was generally timely in terms of email responses, there was a noticeable lack of quality and attention to detail in note-taking and documentation. I frequently had to repeat information and resend documents that had already been provided. I also found myself proofreading nearly every piece of correspondence and returning it with grammatical and spelling corrections — all while continuing to incur legal fees.
The process lasted approximately 18 months, and I am extremely unhappy with the outcome. I did not feel that my attorney strongly advocated for me or prioritized my child’s best interests. I would not describe her as a shark or someone who goes to bat for her client.
Additionally, the firm increased its legal fees midway through the proceedings without prior notice, despite being aware that I had been laid off and was struggling to find new employment. I was also surprised to see charges for attorney parking fees, which I have never encountered before. The rates charged by this firm absolutely do not align with the quality of service provided.
Unfortunately, I would not recommend this firm for divorce or child custody representation.
I've been a client of Underberg & Kessler for 26 years, working specifically with Paul and have always found him to be professional, responsive, and knowledgeable. I appreciate his guidance and highly recommend their services.