I had switch my whole family over to this facility knowing they were a tier 1 with my insurance which means they cover more and I pay less! At first the office was nice and I was comfortable going there for my families and I, eye care. Until I started to receive large amount of bills and copays of exceeding my normal amounts. I received a voicemail stating I had an upcoming appointment but needed to pay my outstanding bill before or at the appointment. I called office asking why I had an appointment (don’t remember making it) and they said 6 month check up. I questioned the bill and they gave me a number to call for billing dept. I called asking why I was being charged higher copay and not tier 1 price. The lady stated it was a tier 1 facility and not sure but on her part it shows tier 1 and it was my deductible for my insurance. I was ok with that explanation and paid the amount owed. I went to that said appt today and they said I still owed an outstanding balance. I told them I paid it already and the lady said it wasn’t showing that and she would look into it. At check out, she didn’t say anything about the outstanding balance but said I owed copay of larger tier 2 amount. I told her it should be tier 1 amount and she said idk, that’s what it says. She then asked if I wanted to pay only the lesser amount and I said yes but need to figure out why it was charging me that amount. She gave me the same billing number to call. I called once I got home and the lady said I had another outstanding bill in the system and that my copay was at tier 2 pricing. I asked why tier 2 price when the reason I came to that facility was because my insurance said they were tier 1. I was told that the person who saw me was a tier 2 provider! I was extremely upset. I told her that it was wrong for the office to schedule me with a tier 2 provider when a tier 1 provider is in same facility. She said that the office girls scheduling don’t know who is tier 1 or 2 when making appts and it’s my responsibility to know. When I looked up my insurance noting the eye center was tier 1 and had myself and three kids transferred over for that reason alone and to get tricked this way is outrageous! Why the hell would I choose to see a tier 2 Dr over tier 1 and pay more for same care. They run my insurance before first appointment to verify insurance, they couldn’t make note in chart alerting staff of what Dr we can see with insurance instead of letting me pay more out of pocket and extra costs per visit. Some might not care but I do! And what bothers me is that everytime I go there I see a ton of elderly patients there and makes me wonder how many he must be getting taken advantage of and how much they paying out with unnecessary costs. What also really makes me upset is that when the billing lady said it was tier 1 and I went to appt today, I will now have another bill due to being tier 2 visit. I was so pissed off after talking to them, I called the office back and canceled both my future appointments and also canceled all of three of my kids annual appointments for next year. They could’ve cared less and made it seem like it was a regular event that happens daily there.
CrashStory
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