William Goldstein Dearborn Mi review signals at a glance

I had switch my whole family over to this facility knowing they were a tier 1 with my insurance which means they cover more and I pay less! At first the office was nice and I was comfortable going there for my families and I, eye care. Until I started to receive large amount of bills and copays of exceeding my normal amounts. I received a voicemail stating I had an upcoming appointment but needed to pay my outstanding bill before or at the appointment. I called office asking why I had an appointment (don’t remember making it) and they said 6 month check up. I questioned the bill and they gave me a number to call for billing dept. I called asking why I was being charged higher copay and not tier 1 price. The lady stated it was a tier 1 facility and not sure but on her part it shows tier 1 and it was my deductible for my insurance. I was ok with that explanation and paid the amount owed. I went to that said appt today and they said I still owed an outstanding balance. I told them I paid it already and the lady said it wasn’t showing that and she would look into it. At check out, she didn’t say anything about the outstanding balance but said I owed copay of larger tier 2 amount. I told her it should be tier 1 amount and she said idk, that’s what it says. She then asked if I wanted to pay only the lesser amount and I said yes but need to figure out why it was charging me that amount. She gave me the same billing number to call. I called once I got home and the lady said I had another outstanding bill in the system and that my copay was at tier 2 pricing. I asked why tier 2 price when the reason I came to that facility was because my insurance said they were tier 1. I was told that the person who saw me was a tier 2 provider! I was extremely upset. I told her that it was wrong for the office to schedule me with a tier 2 provider when a tier 1 provider is in same facility. She said that the office girls scheduling don’t know who is tier 1 or 2 when making appts and it’s my responsibility to know. When I looked up my insurance noting the eye center was tier 1 and had myself and three kids transferred over for that reason alone and to get tricked this way is outrageous! Why the hell would I choose to see a tier 2 Dr over tier 1 and pay more for same care. They run my insurance before first appointment to verify insurance, they couldn’t make note in chart alerting staff of what Dr we can see with insurance instead of letting me pay more out of pocket and extra costs per visit. Some might not care but I do! And what bothers me is that everytime I go there I see a ton of elderly patients there and makes me wonder how many he must be getting taken advantage of and how much they paying out with unnecessary costs. What also really makes me upset is that when the billing lady said it was tier 1 and I went to appt today, I will now have another bill due to being tier 2 visit. I was so pissed off after talking to them, I called the office back and canceled both my future appointments and also canceled all of three of my kids annual appointments for next year. They could’ve cared less and made it seem like it was a regular event that happens daily there.

Had laser surgery on my first eye today for glaucoma. Was very nervous, but Dr. Goldstein and his staff were very reassuring and explained everything step by step. I will be back for my second eye next week. Pain-free, quick and thorough.

Incredible surgeon with amazing results! Thank you Dr. Goldstein!

I had retinal implants done with Dr. Goldstein about five years ago. It did not go well. I brought it to Dr. Goldstein's attention, and he did everything possible to attempt to correct problems that existed since then. He did follow-up surgery (at no charge) in an attempt to get my vision back to some resemblance of normal. Unfortunately, it wasn't successful. I do not fault Dr. Goldstein for any challenge I've experienced. I was fully informed of the risks of the surgery. Unfortunately, I am just one of the statistics. That being said, if you consider retinal implants, do your homework. I can tell you from experience that it is a miserable existence afterwards in the remote chance that something doesn't go well.

A big thank you to the staff and Dr. Goldstein for still seeing me when I showed up an hour late to my appointment yesterday. I had the wrong time on my calendar, and not until I was in the room being examined did anyone mention it, even then graciously. It was reassuring to know that I was not turned away even when it was infringing on their lunch hour. My appointment was necessary, and I'm grateful to know Dr. Goldstein and his staff felt the same. Kudos to the Goldstein team!

After 15 years struggling between the contact lenses and glasses and more than 5 Drs. opinion to do Lasik surgery or not with my cornea thickness that’s below normal range, finally Dr. William Goldstien and his staff gave me the confidence with great consultation to do Lasik surgery with Intralase (blade less) laser technique. Happy being contact lenses and glasses free with 20/20 vision. Thank you Dr. William Goldstien.

Dr. Goldstein has taken very good care of my husband and I.

Was so happy that Dr. Goldstein and the staff could figure out my ever changing, 50+ year old, dry, multi-focal eyes. They got me into a great pair of contacts that fit well even after having RK surgery in my 20's. They were very patient to fit me with just the right brand of contacts that I can tolerate an entire day! Thanks

Dr has taken care of my cataract and an eye condition. Wonderful doctor.

I got LASIK done with Dr Goldstein in November 2011 and it has been so wonderful. I appreciated his warm nature, personability, and detailed explanations of what to expect throughout the process. My eyes are great 7 years later. He really is an expert in the field - you can tell from your experience with him. I also enjoy his newsletters (some of the few newsletters I actually read) because they are informative on useful topics and they are not sent out super frequently. I'll add that the price was definitely reasonable too! Highly recommend Dr Goldstein!

Wow! This place has everything you need for eyecare!

my husband goes here ,very good service