Terrible experience so far, the worst customer service, no one helps.
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Request a free case review from Alonso & Alonso Attorneys at Law, PLLC in McAllen, Texas.
Alonso & Alonso Attorneys at Law, PLLC
McAllen Personal Injury Lawyer — 84 Client Reviews Analyzed
4.6(84 reviews)Alonso & Alonso Attorneys at Law, PLLC is a Personal Injury law firm in McAllen, TX, located at 1005 W Nolana Ave and reachable at +1888-928-7914. Clients have rated the firm 4.6 out of 5 across 84 public Google reviews, 10 of which include written feedback. The most recent written review is from Elizabeth Gonzalez on May 8, 2026 (87 days ago).
Owner engagement: Alonso & Alonso Attorneys at Law, PLLC replies on 40% of visible Google reviews, and roughly 59% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, why people chose this firm, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
84 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Alonso & Alonso Attorneys at Law, PLLC is a personal injury law firm serving clients in McAllen, Texas, located at 1005 W Nolana Ave 78504.
Review evidence: Clients have left 84 public Google reviews averaging 4.6 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other McAllen, Texas firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 77 photos are public on Google; contact the firm to ask about consultation fees.
Contact Alonso & Alonso Attorneys at Law, PLLC at (888) 928-7914 or visit alonsoandalonsolaw.com for a free case review.
84 public reviews and 20 written reviews.
Most recent written review from Elizabeth Gonzalez: Oct 17, 2025 (290 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Elizabeth Gonzalez: Oct 17, 2025 (290 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Oct 17, 2025 (290 days ago). Compare that recency with the other firms you are considering.
Terrible experience so far, the worst customer service, no one helps.
I don't recommend them! They charged my husband 3,000 to start his case, and he had to do all the work of sending them the information they needed. But many people called him asking for the same information over and over again. Not even a month passed before we decided to cancel the case, and they only wanted to return half of the money.
Excellent lawyers
1005 W Nolana Ave, McAllen, TX 78504
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Elizabeth Gonzalez: Oct 17, 2025 (290 days ago)
Written Reviews
20
Average Rating
3.90
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20
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Showing 20 of 20 written reviews.
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Terrible experience so far, the worst customer service, no one helps.
Owner response
Dear Ms. Elizabeth,<br><br>We are very sorry that your experience was not what you expected. We know how important it is to receive good service and we take this type of feedback very seriously.<br><br>To review your case in detail and provide you with an appropriate solution, we invite you to complete the following form with your information: https://form.jotform.com/251423540487052<br><br>Thank you for sharing your opinion. We would like the opportunity to address your situation as it deserves.
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I don't recommend them! They charged my husband 3,000 to start his case, and he had to do all the work of sending them the information they needed. But many people called him asking for the same information over and over again. Not even a month passed before we decided to cancel the case, and they only wanted to return half of the money.
Owner response
Ms. Brenda, we are very sorry that your experience with our firm did not meet your expectations. We understand how frustrating it can be to face confusion or lack of clarity during such an important process as immigration proceedings.<br><br>We reviewed our records but were unable to locate a case. In order to better understand what happened and appropriately follow up on your situation, please complete this contact form: https://form.jotform.com/251423540487052<br><br>We would like to review your situation, clarify any misunderstandings, and verify that our service and refund policies were followed correctly. We appreciate you sharing your experience, as it allows us to continue improving and better serve our community.<br>
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Excellent lawyers
Owner response
Thank you, Celsa!
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100% Recommended
Owner response
Thank you so much for your recommendation, Sara!
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They told me more than twice that if they couldn't help me with my case, they would return the $150 for my consultation. It's been 3 weeks now and they haven't returned anything!!! (They couldn't help me with my case)
Owner response
Good morning, Arleth, 🙏<br>Thank you for sharing your experience. At Alonso & Alonso, we take every case very seriously and work with responsibility and commitment to provide the attention each client deserves. We have a refund policy precisely to guarantee transparency and ensure our clients receive fair treatment. It's important to note that, in some cases, refund processing can take more than 10 business days.<br><br>Our team has tried to locate your file, but we haven't found a record that matches the name listed on this platform. To help you as soon as possible and expedite the process, please call us at our official numbers: 855-663-4763 or 855-688-7756 so we can assist you promptly. 🙌
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Very good and efficient 🫶🫶🙏🙏🙏 My case is going very quickly, thank you 🙏
Owner response
Hi Donny. How nice to read your comment! Thanks for sharing.
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I'm about to have my first date, I hope to God and trust them that everything goes well...
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Highly recommended, always available to answer any questions and keep you informed about your case. I am very happy with them.
Owner response
Thank you so much for sharing your recommendation, Susana.
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So far everything is going good
Owner response
We appreciate your good recommendation. Thank you Angie for your five star valoration to our firm, means a lot for us!
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I am in the process with them and I hope and God my work permit arrives. I trust you, thank you.
Owner response
Thank you so much for your 5-star recommendation, Abiel! Rest assured that we work hard to make the dreams of our Latino community come true.
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Very happy for all the help you have given me
Owner response
Thank you so much for your comment, Juan. Rest assured, we're always here to support you.
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Happy and grateful for the service they have provided regarding my case, which was very good, thank God for their excellent work. I will continue to recommend them. For the excellent service they provided in our case, may God take care of them and shower them with blessings. For me, they have been excellent people in my case.
Owner response
Teodora, your five-star rating is the best reward for our team. We deeply appreciate your trust and effort in sharing your positive experience. We will always be here to assist you with the same commitment and excellence.
2 other offices for this firm
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